Customers' zone of tolerance for retail stores

Service Business

Volumn 5, Issue 2, 2011, Pages 113-137

  Nadiri, Halil ^a  

^a EASTERN MEDITERRANEAN UNIVERSITY   (Turkey)

Author keywords

Customer satisfaction; Retail stores; Service quality; Zone of tolerance

Indexed keywords

EID: 79958204657     PISSN: 18628516     EISSN: 18628508     Source Type: Journal    
DOI: 10.1007/s11628-011-0105-y     Document Type: Article

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