The attribution of service failures: Effects on consumer satisfaction

Service Industries Journal

Volumn 29, Issue 2, 2009, Pages 127-141

  Iglesias, Victor ^a  

^a UNIVERSITY OF OVIEDO   (Spain)

Author keywords

Attribution; Information processing; Satisfaction; Service failure

Indexed keywords

BEST MANAGEMENT PRACTICE; COGNITION; CORPORATE STRATEGY; INFORMATION PROCESSING; PERCEPTION; SERVICE SECTOR;

EID: 59849104316     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642060802293088     Document Type: Article

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