메뉴 건너뛰기




Volumn 4, Issue 3-4, 2010, Pages 209-223

Marketing capabilities, stakeholders' satisfaction, and performance

Author keywords

Causal model; Marketing capabilities; Performance; Service industry; Stakeholder satisfaction

Indexed keywords


EID: 79952104107     PISSN: 18628516     EISSN: 18628508     Source Type: Journal    
DOI: 10.1007/s11628-009-0078-2     Document Type: Article
Times cited : (28)

References (53)
  • 1
    • 84989092230 scopus 로고
    • Strategic assets and organizational rent
    • Amit R, Shoemaker PJH (1993) Strategic assets and organizational rent. Strateg Manag J 14(1): 33-46.
    • (1993) Strateg Manag J , vol.14 , Issue.1 , pp. 33-46
    • Amit, R.1    Shoemaker, P.J.H.2
  • 3
    • 0000280749 scopus 로고
    • An empirical investigation of the relationship between corporate social responsibility and profitability
    • Aupperle KE, Carroll AB, Hatfield JD (1985) An empirical investigation of the relationship between corporate social responsibility and profitability. Acad Manag J 28: 446-463.
    • (1985) Acad Manag J , vol.28 , pp. 446-463
    • Aupperle, K.E.1    Carroll, A.B.2    Hatfield, J.D.3
  • 4
    • 0000753851 scopus 로고    scopus 로고
    • Toward a contingent resource-based theory: the impact of information asymmetry on the value of capabilities in veterinary medicine
    • Brush TH, Artz KW (1999) Toward a contingent resource-based theory: the impact of information asymmetry on the value of capabilities in veterinary medicine. Strateg Manag J 20(3): 223.
    • (1999) Strateg Manag J , vol.20 , Issue.3 , pp. 223
    • Brush, T.H.1    Artz, K.W.2
  • 5
    • 84989078847 scopus 로고
    • Strategic types, distinctive marketing competencies and organizational performance: a multiple measures-based study
    • Conant JS, Mokwa MP, Varadarajan PR (1990) Strategic types, distinctive marketing competencies and organizational performance: a multiple measures-based study. Strateg Manag J 11(5): 365-383.
    • (1990) Strateg Manag J , vol.11 , Issue.5 , pp. 365-383
    • Conant, J.S.1    Mokwa, M.P.2    Varadarajan, P.R.3
  • 6
    • 43949163322 scopus 로고
    • Generic retailing types, distinctive marketing competencies and competitive advantage
    • Conant JS, Smart DT, Solano-Mendez R (1993) Generic retailing types, distinctive marketing competencies and competitive advantage. J Retail 69(3): 254-279.
    • (1993) J Retail , vol.69 , Issue.3 , pp. 254-279
    • Conant, J.S.1    Smart, D.T.2    Solano-Mendez, R.3
  • 7
    • 21844490295 scopus 로고
    • Implementing strategic mission: effective strategic, structural and tactical choices
    • Covin JG, Slevin DP, Schultz RL (1994) Implementing strategic mission: effective strategic, structural and tactical choices. J Manag Stud 31: 481-505.
    • (1994) J Manag Stud , vol.31 , pp. 481-505
    • Covin, J.G.1    Slevin, D.P.2    Schultz, R.L.3
  • 8
    • 0040246754 scopus 로고
    • Percept-percept inflation in microorganizational research: an investigation of prevalence and effect
    • Crampton S, Wagner J (1994) Percept-percept inflation in microorganizational research: an investigation of prevalence and effect. J Appl Psychol 79: 67-76.
    • (1994) J Appl Psychol , vol.79 , pp. 67-76
    • Crampton, S.1    Wagner, J.2
  • 9
    • 0040984002 scopus 로고
    • The capabilities of market-driven organizations
    • Day GS (1994) The capabilities of market-driven organizations. J Mark 58(4): 37-52.
    • (1994) J Mark , vol.58 , Issue.4 , pp. 37-52
    • Day, G.S.1
  • 10
    • 0033233933 scopus 로고    scopus 로고
    • Success in high technology-markets: is marketing capability critical?
    • Dutta S, Narasimhan O, Rajiv S (1999) Success in high technology-markets: is marketing capability critical? Mark Sci 18(4): 547-568.
    • (1999) Mark Sci , vol.18 , Issue.4 , pp. 547-568
    • Dutta, S.1    Narasimhan, O.2    Rajiv, S.3
  • 11
    • 12844269321 scopus 로고    scopus 로고
    • Where do capabilities come from and how do they matter? A study in the software services industry
    • Ethiraj SK, Prashant K, Krishnan MS, Jitendra VS (2005) Where do capabilities come from and how do they matter? A study in the software services industry. Strateg Manag J 26: 25-45.
    • (2005) Strateg Manag J , vol.26 , pp. 25-45
    • Ethiraj, S.K.1    Prashant, K.2    Krishnan, M.S.3    Jitendra, V.S.4
  • 12
    • 0034421652 scopus 로고    scopus 로고
    • The development and impact of marketing capabilities in central Europe
    • Fahy J, Hooley G, Cox T, Beracs J, Fonfara K, Snoj B (2000) The development and impact of marketing capabilities in central Europe. J Int Bus Stud 31(1): 63-81.
    • (2000) J Int Bus Stud , vol.31 , Issue.1 , pp. 63-81
    • Fahy, J.1    Hooley, G.2    Cox, T.3    Beracs, J.4    Fonfara, K.5    Snoj, B.6
  • 13
    • 0000009769 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement error
    • Fornell C, Larcker DF (1981) Evaluating structural equation models with unobservable variables and measurement error. J Mark Res 18: 39-50.
    • (1981) J Mark Res , vol.18 , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 15
    • 0036497436 scopus 로고    scopus 로고
    • Determining key capabilities of a firm using analytic hierarchy process
    • Hafeez K, Zhang YB, Malak N (2002) Determining key capabilities of a firm using analytic hierarchy process. Int J Prod Econ 76: 39-51.
    • (2002) Int J Prod Econ , vol.76 , pp. 39-51
    • Hafeez, K.1    Zhang, Y.B.2    Malak, N.3
  • 16
    • 0001749125 scopus 로고
    • Competing for the future
    • Hamel G, Prahalad CK (1994) Competing for the future. Harv Bus Rev 72(4): 122-128.
    • (1994) Harv Bus Rev , vol.72 , Issue.4 , pp. 122-128
    • Hamel, G.1    Prahalad, C.K.2
  • 17
    • 84989085903 scopus 로고
    • Measuring competence? Exploring firm effects in pharmaceutical research
    • Henderson R, Cockburn I (1994) Measuring competence? Exploring firm effects in pharmaceutical research. Strateg Manag J 15: 63-84.
    • (1994) Strateg Manag J , vol.15 , pp. 63-84
    • Henderson, R.1    Cockburn, I.2
  • 18
    • 0038159332 scopus 로고    scopus 로고
    • Shareholder value, stakeholder management, and social issues: what's the bottom line?
    • Hillman AJ, Keim GD (2001) Shareholder value, stakeholder management, and social issues: what's the bottom line? Strateg Manag J 22: 125-139.
    • (2001) Strateg Manag J , vol.22 , pp. 125-139
    • Hillman, A.J.1    Keim, G.D.2
  • 23
    • 0002326621 scopus 로고    scopus 로고
    • Market orientation, marketing competence and international company performance
    • In: Conference proceedings
    • Knight GA, Dalgic T (2000) Market orientation, marketing competence and international company performance. American Marketing Association. In: Conference proceedings 11, p 205.
    • (2000) American Marketing Association , vol.11 , pp. 205
    • Knight, G.A.1    Dalgic, T.2
  • 24
    • 0036004091 scopus 로고    scopus 로고
    • Multinationality and firm performance: the moderating role of R&D and marketing capabilities
    • Kotabe M, Srinvasan SS, Aulakh PS (2002) Multinationality and firm performance: the moderating role of R& D and marketing capabilities. J Int Bus Stud 33(1): 79-97.
    • (2002) J Int Bus Stud , vol.33 , Issue.1 , pp. 79-97
    • Kotabe, M.1    Srinvasan, S.S.2    Aulakh, P.S.3
  • 25
    • 33845547851 scopus 로고    scopus 로고
    • Commom method variance in IS research: a comparison of alternative approaches and a reanalysis of past research
    • Malhotra NK, Kim SS, Patil A (2006) Commom method variance in IS research: a comparison of alternative approaches and a reanalysis of past research. Manag Sci 52(12): 1865-1883.
    • (2006) Manag Sci , vol.52 , Issue.12 , pp. 1865-1883
    • Malhotra, N.K.1    Kim, S.S.2    Patil, A.3
  • 26
    • 3242677100 scopus 로고    scopus 로고
    • Market orientation, brand investment, new service development, market position and performance for service organizations
    • Matear S, Gray BJ, Garrett T (2004) Market orientation, brand investment, new service development, market position and performance for service organizations. Int J Serv Ind Manag 15(3/4): 284-301.
    • (2004) Int J Serv Ind Manag , vol.15 , Issue.3-4 , pp. 284-301
    • Matear, S.1    Gray, B.J.2    Garrett, T.3
  • 28
    • 0000007235 scopus 로고
    • Marketing capability-a key success factor in small business?
    • Möller K, Anttila M (1987) Marketing capability-a key success factor in small business? J Mark Manag 3(2): 185-203.
    • (1987) J Mark Manag , vol.3 , Issue.2 , pp. 185-203
    • Möller, K.1    Anttila, M.2
  • 29
    • 3342956412 scopus 로고    scopus 로고
    • Marketing capabilities and firm performance in fashion retailing
    • Moore M, Fairhust A (2003) Marketing capabilities and firm performance in fashion retailing. J Fash Mark Manag 7(4): 386-397.
    • (2003) J Fash Mark Manag , vol.7 , Issue.4 , pp. 386-397
    • Moore, M.1    Fairhust, A.2
  • 31
    • 79952100040 scopus 로고    scopus 로고
    • El aprendizaje organizativo como factor de competitividad en la empresa española
    • Pérez-López S, Montes-Peón JM, Vázquez-Ordás CJ (2004) El aprendizaje organizativo como factor de competitividad en la empresa española. Inv Eur Dir Eco Emp 10(1): 15-29.
    • (2004) Inv Eur Dir Eco Emp , vol.10 , Issue.1 , pp. 15-29
    • Pérez-López, S.1    Montes-Peón, J.M.2    Vázquez-Ordás, C.J.3
  • 32
    • 0035529252 scopus 로고    scopus 로고
    • Is the resource-based view a useful perspective for strategic management research?
    • Priem RL, Butler JE (2001) Is the resource-based view a useful perspective for strategic management research? Acad Manag Rev 26(1): 22-40.
    • (2001) Acad Manag Rev , vol.26 , Issue.1 , pp. 22-40
    • Priem, R.L.1    Butler, J.E.2
  • 33
    • 0031161769 scopus 로고    scopus 로고
    • Linking organizational effectiveness, key success factors and performance measures: an analytical framework
    • Rangone A (1997) Linking organizational effectiveness, key success factors and performance measures: an analytical framework. Manag Account Res 8(2): 207-220.
    • (1997) Manag Account Res , vol.8 , Issue.2 , pp. 207-220
    • Rangone, A.1
  • 34
    • 0347528597 scopus 로고    scopus 로고
    • Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource-based view
    • Ray G, Barney JB, Muhanna WA (2004) Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource-based view. Strateg Manag J 25(1): 23-37.
    • (2004) Strateg Manag J , vol.25 , Issue.1 , pp. 23-37
    • Ray, G.1    Barney, J.B.2    Muhanna, W.A.3
  • 35
    • 0041882883 scopus 로고
    • Increasing job satisfaction of service personnel
    • Rogers JD, Clow KE, Kash TJ (1994) Increasing job satisfaction of service personnel. J Serv Mark 8(1): 14-26.
    • (1994) J Serv Mark , vol.8 , Issue.1 , pp. 14-26
    • Rogers, J.D.1    Clow, K.E.2    Kash, T.J.3
  • 36
    • 0000648727 scopus 로고    scopus 로고
    • The relationship between social and financial performance
    • Roman RM, Hayibor S, Agle BR (1999) The relationship between social and financial performance. Bus Soc 38: 109-125.
    • (1999) Bus Soc , vol.38 , pp. 109-125
    • Roman, R.M.1    Hayibor, S.2    Agle, B.R.3
  • 37
    • 0001926921 scopus 로고
    • The organization of marketing activities: a contingency theory of structure and performance
    • Ruekert RW, Walker OC, Roering KJ (1985) The organization of marketing activities: a contingency theory of structure and performance. J Mark 49(1): 13-25.
    • (1985) J Mark , vol.49 , Issue.1 , pp. 13-25
    • Ruekert, R.W.1    Walker, O.C.2    Roering, K.J.3
  • 38
    • 0032325320 scopus 로고    scopus 로고
    • The development of a systematic, aggregate measure of corporate social performance
    • Ruf BM, Muralidhar K, Paul K (1998) The development of a systematic, aggregate measure of corporate social performance. J Manag 24: 119-133.
    • (1998) J Manag , vol.24 , pp. 119-133
    • Ruf, B.M.1    Muralidhar, K.2    Paul, K.3
  • 39
    • 0002229037 scopus 로고
    • Breaking the cycle of failure in services
    • Schlesinger LA, Heskett JL (1991) Breaking the cycle of failure in services. MIT Sloan Manag Rev 32(3): 17-28.
    • (1991) MIT Sloan Manag Rev , vol.32 , Issue.3 , pp. 17-28
    • Schlesinger, L.A.1    Heskett, J.L.2
  • 40
    • 0742321650 scopus 로고    scopus 로고
    • A customer interaction approach to strategy and production complexity
    • Skaggs BC, Huffman TM (2003) A customer interaction approach to strategy and production complexity. Acad Manag J 46(6): 775-786.
    • (2003) Acad Manag J , vol.46 , Issue.6 , pp. 775-786
    • Skaggs, B.C.1    Huffman, T.M.2
  • 41
    • 0003140568 scopus 로고
    • Entrepreneurial orientation, distinctive marketing competencies and organizational performance
    • Smart DT, Conant JS (1994) Entrepreneurial orientation, distinctive marketing competencies and organizational performance. J Appl Bus Res 10(3): 28-39.
    • (1994) J Appl Bus Res , vol.10 , Issue.3 , pp. 28-39
    • Smart, D.T.1    Conant, J.S.2
  • 42
    • 0742285883 scopus 로고    scopus 로고
    • Strategy and industry effects on profitability: evidence from Greece
    • Spanos YE, Zaralis J, Lioukas S (2001) Strategy and industry effects on profitability: evidence from Greece. Strateg Manag J 25(2): 139-165.
    • (2001) Strateg Manag J , vol.25 , Issue.2 , pp. 139-165
    • Spanos, Y.E.1    Zaralis, J.2    Lioukas, S.3
  • 43
    • 33745752643 scopus 로고    scopus 로고
    • The impact of marketing knowledge among managers on marketing capabilities and business performance
    • Tsai M, Shih C (2004) The impact of marketing knowledge among managers on marketing capabilities and business performance. Int J Manag 21(4): 524-530.
    • (2004) Int J Manag , vol.21 , Issue.4 , pp. 524-530
    • Tsai, M.1    Shih, C.2
  • 45
    • 84980250908 scopus 로고
    • Performance implications of strategic coalignment: a methodological perspective
    • Venkatraman N (1990) Performance implications of strategic coalignment: a methodological perspective. J Manag Stud 27: 19-41.
    • (1990) J Manag Stud , vol.27 , pp. 19-41
    • Venkatraman, N.1
  • 46
    • 0000833421 scopus 로고
    • Measurement of business performance in strategy research: a comparison of approaches
    • Venkatraman N, Ramanujam V (1986) Measurement of business performance in strategy research: a comparison of approaches. Acad Manag Rev 11(4): 801-815.
    • (1986) Acad Manag Rev , vol.11 , Issue.4 , pp. 801-815
    • Venkatraman, N.1    Ramanujam, V.2
  • 47
    • 84996261141 scopus 로고    scopus 로고
    • The capabilities and performance advantages of market-driven firms: an empirical investigation
    • Vorhies DW, Harker M (2000) The capabilities and performance advantages of market-driven firms: an empirical investigation. Aust J Manag 25(2): 145-172.
    • (2000) Aust J Manag , vol.25 , Issue.2 , pp. 145-172
    • Vorhies, D.W.1    Harker, M.2
  • 48
    • 1242277924 scopus 로고    scopus 로고
    • The capabilities and performance advantages of market-driven firms
    • Vorhies DW, Harker M, Rao CP (1999) The capabilities and performance advantages of market-driven firms. Eur J Mark 33(11/12): 1171-1202.
    • (1999) Eur J Mark , vol.33 , Issue.11-12 , pp. 1171-1202
    • Vorhies, D.W.1    Harker, M.2    Rao, C.P.3
  • 49
    • 0001640778 scopus 로고    scopus 로고
    • The corporate social performance-financial performance link
    • Waddock SA, Graves SB (1997) The corporate social performance-financial performance link. Strateg Manag J 18: 303-319.
    • (1997) Strateg Manag J , vol.18 , pp. 303-319
    • Waddock, S.A.1    Graves, S.B.2
  • 50
    • 4043120320 scopus 로고    scopus 로고
    • Marketing strategy development styles, implementation capability, and firm performance: investigating the curvilinear impact of multiple strategy-making styles
    • White JC, Conant JS, Echambadi R (2003) Marketing strategy development styles, implementation capability, and firm performance: investigating the curvilinear impact of multiple strategy-making styles. Mark Lett 14(2): 111-124.
    • (2003) Mark Lett , vol.14 , Issue.2 , pp. 111-124
    • White, J.C.1    Conant, J.S.2    Echambadi, R.3
  • 51
    • 84965599934 scopus 로고
    • Social issues in management: theory and research in corporate social performance
    • Wood DJ (1991) Social issues in management: theory and research in corporate social performance. J Manag 1: 383-406.
    • (1991) J Manag , vol.1 , pp. 383-406
    • Wood, D.J.1
  • 52
    • 79952106618 scopus 로고    scopus 로고
    • High-tech marketing competence: a comparative study of research findings
    • Xiong W, Shang X (2007) High-tech marketing competence: a comparative study of research findings. Int Manag Rev 3(3): 66-75.
    • (2007) Int Manag Rev , vol.3 , Issue.3 , pp. 66-75
    • Xiong, W.1    Shang, X.2
  • 53
    • 0036014175 scopus 로고    scopus 로고
    • Deliberate learning and the evolution of dynamic capabilities
    • Zollo M, Winter S (2002) Deliberate learning and the evolution of dynamic capabilities. Organ Sci 13(3): 339-351.
    • (2002) Organ Sci , vol.13 , Issue.3 , pp. 339-351
    • Zollo, M.1    Winter, S.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.