Relative impact of performance and importance ratings on measurement of service quality

Journal of Professional Services Marketing

Volumn 15, Issue 2, 1997, Pages 69-86

  Rao, C P ^a   Kelkar, Mayuresh M ^b  

^a OLD DOMINION UNIVERSITY   (United States)

^b NORTHERN STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85009915329     PISSN: 07484623     EISSN: None     Source Type: Journal    
DOI: 10.1300/J090v15n02_06     Document Type: Article

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