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International Journal of Service Industry Management

Volumn 13, Issue 1, 2002, Pages 91-106

Technology-enabled service delivery: An investigation of reasons affecting customer adoption and rejection

(4) Walker, Rhett H a Craig Lees, Margaret b Hecker, Robert c Francis, Heather c

a RMIT UNIVERSITY (Australia)

b UNIVERSITY OF NEW SOUTH WALES (Australia)

c UNIVERSITY OF TASMANIA (Australia)

Author keywords

Customer satisfaction; Individual behaviour; Service; Technology

Indexed keywords

EID: 0036014187 PISSN: 09564233 EISSN: None Source Type: Journal
DOI: 10.1108/09564230210421173 Document Type: Article

Times cited : (199)

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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.