Zone of tolerance for banks: A diagnostic model of service quality

Service Industries Journal

Volumn 29, Issue 11, 2009, Pages 1547-1564

  Nadiri, Halil ^a   Kandampully, Jay ^b   Hussain, Kashif ^a  

^a EASTERN MEDITERRANEAN UNIVERSITY   (Turkey)

^b OHIO STATE UNIVERSITY   (United States)

Author keywords

Banks; Customer satisfaction; Service quality; University students; Zone of tolerance

Indexed keywords

BANKING; MODELING; PUBLIC SERVICE; SERVICE PROVISION; STUDENT; TECHNOLOGICAL DEVELOPMENT;

ASIA; EURASIA; FAR EAST; KOREA; SOUTH KOREA;

EID: 70449122852     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642060902793425     Document Type: Article

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