메뉴 건너뛰기




Volumn 17, Issue 2, 2011, Pages 203-237

A structured evaluation of business process improvement approaches

Author keywords

Process improvement; Process management

Indexed keywords


EID: 79955590445     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/14637151111122329     Document Type: Review
Times cited : (145)

References (139)
  • 1
    • 18844409985 scopus 로고    scopus 로고
    • Developing and evaluating a methodology for business process improvement
    • Adesola, S. and Baines, T. (2005), "Developing and evaluating a methodology for business process improvement" in Business Process Management Journal, Vol. 11, No. 1, pp. 37-46.
    • (2005) Business Process Management Journal , vol.11 , Issue.1 , pp. 37-46
    • Adesola, S.1    Baines, T.2
  • 2
    • 57149138697 scopus 로고    scopus 로고
    • Managing outsourcing process: Applying Six Sigma
    • Agarwal, R. and Bajaj, N. (2008), "Managing outsourcing process: applying Six Sigma" in Business Process Management Journal, Vol. 14, No. 6, pp. 829-37.
    • (2008) Business Process Management Journal , vol.14 , Issue.6 , pp. 829-837
    • Agarwal, R.1    Bajaj, N.2
  • 3
    • 84986031635 scopus 로고    scopus 로고
    • Revisiting BPR: A holistic review of practice and development
    • Al-Mashari, M. and Zairi, M. (2000), "Revisiting BPR: a holistic review of practice and development" in Business Process Management Journal, Vol. 6, No. 1, pp. 10-42.
    • (2000) Business Process Management Journal , vol.6 , Issue.1 , pp. 10-42
    • Al-Mashari, M.1    Zairi, M.2
  • 4
    • 84986172540 scopus 로고    scopus 로고
    • Business process reengineering: A survey of international experience
    • Al-Mashari, M., Irani, Z. and Zairi, M. (2001), "Business process reengineering: a survey of international experience" in Business Process Management Journal, Vol. 7, No. 5, pp. 437-55.
    • (2001) Business Process Management Journal , vol.7 , Issue.5 , pp. 437-455
    • Al-Mashari, M.1    Irani, Z.2    Zairi, M.3
  • 6
    • 33846297845 scopus 로고    scopus 로고
    • Simulation modeling and analysis: A collateral application and exposition of RFID technology
    • Amini, M., Otondo, R.F., Janz, B.D. and Pitts, M.G. (2007), "Simulation modeling and analysis: a collateral application and exposition of RFID technology" in Production & Operations Management, Vol. 16, No. 5, pp. 586-98.
    • (2007) Production & Operations Management , vol.16 , Issue.5 , pp. 586-598
    • Amini, M.1    Otondo, R.F.2    Janz, B.D.3    Pitts, M.G.4
  • 7
    • 79955611770 scopus 로고
    • FINSEC newsletter
    • Anonymous (1993), "FINSEC newsletter" in Management Services, Vol. 37, No. 8, pp. 26-6.
    • (1993) Management Services , vol.37 , Issue.8 , pp. 26-26
    • Anonymous1
  • 8
    • 79955591161 scopus 로고    scopus 로고
    • Business improvement group conference
    • Anonymous (2000a), "Business improvement group conference" in Management Services, Vol. 44, No. 9, pp. 6-7.
    • (2000) Management Services , vol.44 , Issue.9 , pp. 6-7
    • Anonymous1
  • 9
    • 79955598080 scopus 로고    scopus 로고
    • Marketplace
    • Anonymous (2000b), "Marketplace" in IIE Solutions, Vol. 32, No. 9, pp. 53-4.
    • (2000) IIE Solutions , vol.32 , Issue.9 , pp. 53-54
    • Anonymous1
  • 10
    • 79955581224 scopus 로고    scopus 로고
    • SUPER improvements in business performance
    • Anonymous (2002), "SUPER improvements in business performance" in Strategic Direction, Vol. 18, No. 1, pp. 16-18.
    • (2002) Strategic Direction , vol.18 , Issue.1 , pp. 16-18
    • Anonymous1
  • 11
    • 79955602728 scopus 로고    scopus 로고
    • Software showcase & directory
    • Anonymous (2005), "Software showcase & directory" in Quality Progress, Vol. 38, No. 6, pp. 80-4.
    • (2005) Quality Progress , vol.38 , Issue.6 , pp. 80-84
    • Anonymous1
  • 12
    • 79955592331 scopus 로고    scopus 로고
    • Ariba, Inc
    • Anonymous (2007), "Ariba, Inc." in Contract Management, Vol. 47, pp. 62-2.
    • (2007) Contract Management , vol.47 , pp. 62-62
    • Anonymous1
  • 14
    • 79955597311 scopus 로고    scopus 로고
    • QP CALENDAR
    • Anonymous
    • Anonymous (2009), "QP CALENDAR" in Quality Progress, Vol. 42, No. 8, p. 68.
    • (2009) Quality Progress , vol.42 , Issue.8 , pp. 68
  • 18
    • 79955624766 scopus 로고    scopus 로고
    • Re-engineering revisited
    • Baines, A. (1996), "Re-engineering revisited" in Work Study, Vol. 45, No. 3, pp. 21-3.
    • (1996) Work Study , vol.45 , Issue.3 , pp. 21-23
    • Baines, A.1
  • 19
    • 0034339944 scopus 로고    scopus 로고
    • The HRM effectiveness audit: A tool for managing accountability in HRM
    • Bargerstock, A.S. (2000), "The HRM effectiveness audit: a tool for managing accountability in HRM" in Public Personnel Management, Vol. 29, No. 4, pp. 517-26.
    • (2000) Public Personnel Management , vol.29 , Issue.4 , pp. 517-526
    • Bargerstock, A.S.1
  • 21
    • 27844447734 scopus 로고    scopus 로고
    • Structuring business process improvement methodologies
    • Bendell, T. (2005), "Structuring business process improvement methodologies" in Total Quality Management, Vol. 16, Nos 8/9, pp. 969-78.
    • (2005) Total Quality Management , vol.16 , Issue.8-9 , pp. 969-978
    • Bendell, T.1
  • 22
    • 33646878083 scopus 로고    scopus 로고
    • A review and comparison of Six Sigma and the Lean organizations
    • Bendell, T. (2006), "A review and comparison of Six Sigma and the Lean organizations" in The TQM Magazine, Vol. 18, No. 3, pp. 255-62.
    • (2006) The TQM Magazine , vol.18 , Issue.3 , pp. 255-262
    • Bendell, T.1
  • 24
    • 3543147718 scopus 로고    scopus 로고
    • An empirical examination of the effects of information systems integration on business process improvement
    • Bhatt, G.D. (2000), "An empirical examination of the effects of information systems integration on business process improvement" in International Journal of Operations & Production Management, Vol. 20, No. 11, pp. 1331-59.
    • (2000) International Journal of Operations & Production Management , vol.20 , Issue.11 , pp. 1331-1359
    • Bhatt, G.D.1
  • 25
    • 0010354146 scopus 로고    scopus 로고
    • Business process improvement through electronic data interchange (EDI) systems: An empirical study
    • Bhatt, G.D. (2001), "Business process improvement through electronic data interchange (EDI) systems: an empirical study" in Supply Chain Management: An International Journal, Vol. 6, No. 2, pp. 60-73.
    • (2001) Supply Chain Management: An International Journal , vol.6 , Issue.2 , pp. 60-73
    • Bhatt, G.D.1
  • 26
    • 0002312052 scopus 로고    scopus 로고
    • An empirically derived model of the role of IS networks in business process improvement initiatives
    • Bhatt, G.D. and Stump, R.L. (2001), "An empirically derived model of the role of IS networks in business process improvement initiatives" in Omega, Vol. 29, No. 1, pp. 29-48.
    • (2001) Omega , vol.29 , Issue.1 , pp. 29-48
    • Bhatt, G.D.1    Stump, R.L.2
  • 27
    • 25444437919 scopus 로고    scopus 로고
    • Examining the relationship between business process improvement initiatives, information systems integration and customer focus: An empirical study
    • Bhatt, G.D. and Troutt, M.D. (2005), "Examining the relationship between business process improvement initiatives, information systems integration and customer focus: an empirical study" in Business Process Management Journal, Vol. 11, No. 5, pp. 532-58.
    • (2005) Business Process Management Journal , vol.11 , Issue.5 , pp. 532-558
    • Bhatt, G.D.1    Troutt, M.D.2
  • 28
    • 9444247319 scopus 로고    scopus 로고
    • Case study: How to do a business process improvement
    • Bisson, B. and Folk, V. (2000), "Case study: how to do a business process improvement" in Journal for Quality & Participation, Vol. 23, No. 1, pp. 58-63.
    • (2000) Journal for Quality & Participation , vol.23 , Issue.1 , pp. 58-63
    • Bisson, B.1    Folk, V.2
  • 29
    • 79955585038 scopus 로고    scopus 로고
    • Whatever happened to...?
    • Boyd, F. (2005), "Whatever happened to...?" in Management Services, Vol. 49, No. 3, pp. 36-7.
    • (2005) Management Services , vol.49 , Issue.3 , pp. 36-37
    • Boyd, F.1
  • 32
    • 0030124382 scopus 로고    scopus 로고
    • Method engineering: Engineering of information systems development methods and tools
    • Brinkkemper, S. (1996), "Method engineering: engineering of information systems development methods and tools" in Journal of Information and Software Technology, Vol. 38, No. 4, pp. 275-80.
    • (1996) Journal of Information and Software Technology , vol.38 , Issue.4 , pp. 275-280
    • Brinkkemper, S.1
  • 33
    • 33645429213 scopus 로고    scopus 로고
    • Method engineering with web-enabled methods
    • Brinkkemper, S., Lindencrona, E., Solvberg, A. (Eds.), Springer, London
    • Brinkkemper, S. (2000), "Method engineering with web-enabled methods" in Brinkkemper, S., Lindencrona, E. and Solvberg, A. (Eds.), Information Systems Engineering: State of the Art and Research Themes, Springer, London, pp. 123-33.
    • (2000) Information Systems Engineering: State of the Art and Research Themes , pp. 123-133
    • Brinkkemper, S.1
  • 34
    • 84986132985 scopus 로고    scopus 로고
    • Does 360-degree feedback work in different industries? A between-industry comparison of the reliability and validity of multi-source performance ratings
    • Brutus, S., Fleenor, J.W. and London, M. (1998), "Does 360-degree feedback work in different industries? A between-industry comparison of the reliability and validity of multi-source performance ratings" in Journal of Management Development, Vol. 17, No. 3, pp. 177-90.
    • (1998) Journal of Management Development , vol.17 , Issue.3 , pp. 177-190
    • Brutus, S.1    Fleenor, J.W.2    London, M.3
  • 35
    • 39449127015 scopus 로고    scopus 로고
    • Best practices in New Zealand organizations for rewarding and recognizing employee innovations and achievements
    • Campbell-Allen, N., Houston, D. and Mann, R. (2008), "Best practices in New Zealand organizations for rewarding and recognizing employee innovations and achievements" in Total Quality Management & Business Excellence, Vol. 19, Nos 1/2, pp. 125-39.
    • (2008) Total Quality Management & Business Excellence , vol.19 , Issue.1-2 , pp. 125-139
    • Campbell-Allen, N.1    Houston, D.2    Mann, R.3
  • 36
    • 54049114278 scopus 로고    scopus 로고
    • How to integrate technology-enhanced learning with business process management
    • Capuano, N., Gaeta, M., Ritrovato, P. and Salerno, S. (2008), "How to integrate technology-enhanced learning with business process management" in Journal of Knowledge Management, Vol. 12, No. 6, pp. 56-71.
    • (2008) Journal of Knowledge Management , vol.12 , Issue.6 , pp. 56-71
    • Capuano, N.1    Gaeta, M.2    Ritrovato, P.3    Salerno, S.4
  • 37
    • 0041711676 scopus 로고
    • Managing for effective business process redesign
    • Carr, D.K. (1993), "Managing for effective business process redesign" in Journal of Cost Management, Vol. 7, No. 3, pp. 16-21.
    • (1993) Journal of Cost Management , vol.7 , Issue.3 , pp. 16-21
    • Carr, D.K.1
  • 38
    • 33751550911 scopus 로고    scopus 로고
    • Enriched multi-process modelling in support of the life cycle engineering of business processes
    • Chatha, K.A., Ajaefobi, J.O. and Weston, R.H. (2007), "Enriched multi-process modelling in support of the life cycle engineering of business processes" in International Journal of Production Research, Vol. 45, No. 1, pp. 103-41.
    • (2007) International Journal of Production Research , vol.45 , Issue.1 , pp. 103-141
    • Chatha, K.A.1    Ajaefobi, J.O.2    Weston, R.H.3
  • 39
    • 23444448406 scopus 로고    scopus 로고
    • An exploratory study of best lean sustainability practices in higher education
    • Comm, C.L. and Mathaisel, D.F.X. (2005), "An exploratory study of best lean sustainability practices in higher education" in Quality Assurance in Education, Vol. 13, No. 3, pp. 227-40.
    • (2005) Quality Assurance in Education , vol.13 , Issue.3 , pp. 227-240
    • Comm, C.L.1    Mathaisel, D.F.X.2
  • 40
    • 0003140320 scopus 로고
    • Organizing knowledge syntheses: A taxonomy of literature reviews
    • Cooper, C.M. (1988), "Organizing knowledge syntheses: a taxonomy of literature reviews" in Knowledge in Society, Vol. 1, No. 1, pp. 104-26.
    • (1988) Knowledge in Society , vol.1 , Issue.1 , pp. 104-126
    • Cooper, C.M.1
  • 41
    • 0002530054 scopus 로고
    • Research synthesis as a scientific enterprise
    • Cooper, C.M., Hedges, L.V. (Eds.), Russell Sage Foundation, New York, NY
    • Cooper, C.M. and Hedges, L.V. (1994), "Research synthesis as a scientific enterprise" in Cooper, C.M. and Hedges, L.V. (Eds.), The Handbook of Research Synthesis, Russell Sage Foundation, New York, NY, pp. 3-14.
    • (1994) The Handbook of Research Synthesis , pp. 3-14
    • Cooper, C.M.1    Hedges, L.V.2
  • 42
    • 42449161551 scopus 로고    scopus 로고
    • A weakness determination and analysis model for business process improvement
    • Coskun, S., Basligil, H. and Baracli, H. (2008), "A weakness determination and analysis model for business process improvement" in Business Process Management Journal, Vol. 14, No. 2, pp. 243-61.
    • (2008) Business Process Management Journal , vol.14 , Issue.2 , pp. 243-261
    • Coskun, S.1    Basligil, H.2    Baracli, H.3
  • 43
    • 34147191426 scopus 로고    scopus 로고
    • A framework for the improvement of knowledge-intensive business processes
    • Dalmaris, P., Tsui, E., Hall, B. and Smith, B. (2007), "A framework for the improvement of knowledge-intensive business processes" in Business Process Management Journal, Vol. 13, No. 2, pp. 279-305.
    • (2007) Business Process Management Journal , vol.13 , Issue.2 , pp. 279-305
    • Dalmaris, P.1    Tsui, E.2    Hall, B.3    Smith, B.4
  • 45
    • 33846951447 scopus 로고    scopus 로고
    • Business process modelling using diagrammatic and tabular techniques
    • Damij, N. (2007), "Business process modelling using diagrammatic and tabular techniques" in Business Process Management Journal, Vol. 13, No. 1, pp. 70-90.
    • (2007) Business Process Management Journal , vol.13 , Issue.1 , pp. 70-90
    • Damij, N.1
  • 46
    • 49549117810 scopus 로고    scopus 로고
    • A methodology for business process improvement and IS development
    • Damij, N., Damij, T., Grad, J. and Jelenc, F. (2008), "A methodology for business process improvement and IS development" in Information & Software Technology, Vol. 50, No. 11, pp. 1127-41.
    • (2008) Information & Software Technology , vol.50 , Issue.11 , pp. 1127-1141
    • Damij, N.1    Damij, T.2    Grad, J.3    Jelenc, F.4
  • 50
    • 0002481047 scopus 로고
    • The new industrial engineering: Information technology and business process redesign
    • Davenport, T.H. and Short, J.E. (1990), "The new industrial engineering: information technology and business process redesign" in Sloan Management Review, Vol. 31, No. 4, pp. 11-27.
    • (1990) Sloan Management Review , vol.31 , Issue.4 , pp. 11-27
    • Davenport, T.H.1    Short, J.E.2
  • 51
    • 84986146018 scopus 로고    scopus 로고
    • Empowerment or enslavement? A case of process-based organisational change in Hong Kong
    • Davison, R. and Martinsons, M.G. (2002), "Empowerment or enslavement? A case of process-based organisational change in Hong Kong" in Information Technology & People, Vol. 15, No. 1, pp. 42-59.
    • (2002) Information Technology & People , vol.15 , Issue.1 , pp. 42-59
    • Davison, R.1    Martinsons, M.G.2
  • 55
    • 57149143717 scopus 로고    scopus 로고
    • Business process modelling, simulation and reengineering: Call centers
    • Doomun, R. and Jungum, N.V. (2008), "Business process modelling, simulation and reengineering: call centers" in Business Process Management Journal, Vol. 14, No. 6, pp. 838-48.
    • (2008) Business Process Management Journal , vol.14 , Issue.6 , pp. 838-848
    • Doomun, R.1    Jungum, N.V.2
  • 58
    • 0008583588 scopus 로고
    • Business process re-engineering the supply chain
    • Evans, G.N., Towill, D.R. and Naim, M.M. (1995), "Business process re-engineering the supply chain" in Production Planning & Control, Vol. 6, No. 3, pp. 227-37.
    • (1995) Production Planning & Control , vol.6 , Issue.3 , pp. 227-237
    • Evans, G.N.1    Towill, D.R.2    Naim, M.M.3
  • 59
    • 79955641994 scopus 로고    scopus 로고
    • The idea behind business process improvement: Toward a business process improvement pattern framework
    • April
    • Forster, F. (2006), "The idea behind business process improvement: toward a business process improvement pattern framework" in BPTrends, Vol. April, pp. 1-13.
    • (2006) BPTrends , pp. 1-13
    • Forster, F.1
  • 60
    • 79955601994 scopus 로고    scopus 로고
    • Delivering IT's contribution: The 2005 CIO agenda
    • Gartner, Stamford, CT
    • Garnter Inc (2005), "Delivering IT's contribution: the 2005 CIO agenda", Gartner EXP Premier Reports, Gartner, Stamford, CT.
    • (2005) Gartner EXP Premier Reports
    • Inc, G.1
  • 62
    • 13444259012 scopus 로고    scopus 로고
    • IT-enabled organizational change: A framework for management
    • Geyer, E.M. (2002), "IT-enabled organizational change: a framework for management" in Journal of Library Administration, Vol. 36, No. 4, pp. 67-81.
    • (2002) Journal of Library Administration , vol.36 , Issue.4 , pp. 67-81
    • Geyer, E.M.1
  • 63
    • 0039937140 scopus 로고
    • The road to business process improvement - can you get there from here?
    • Gilberto, P.A. (1993), "The road to business process improvement - can you get there from here?" in Production & Inventory Management Journal, Vol. 34, No. 3, pp. 80-6.
    • (1993) Production & Inventory Management Journal , vol.34 , Issue.3 , pp. 80-86
    • Gilberto, P.A.1
  • 64
    • 0029401586 scopus 로고
    • The road to business process improvement - can you get there from here?
    • Gilberto, P.A. (1995), "The road to business process improvement - can you get there from here?" in Hospital Material Management Quarterly, Vol. 17, No. 2, pp. 12-20.
    • (1995) Hospital Material Management Quarterly , vol.17 , Issue.2 , pp. 12-20
    • Gilberto, P.A.1
  • 65
    • 0642344788 scopus 로고
    • Quality conversion for council
    • Goulden, C. and Pass, J. (1993), "Quality conversion for council" in Managing Service Quality, Vol. 3, No. 6, pp. 25-8.
    • (1993) Managing Service Quality , vol.3 , Issue.6 , pp. 25-28
    • Goulden, C.1    Pass, J.2
  • 66
    • 0042443625 scopus 로고
    • Keeping CPR on track
    • Hagel, J. III (1993), "Keeping CPR on track" in The McKinsey Quaterly, No. 1, pp. 59-72.
    • (1993) The McKinsey Quaterly , Issue.1 , pp. 59-72
    • Hagel III, J.1
  • 67
    • 33748687756 scopus 로고    scopus 로고
    • Classification and application of problem solving quality tools: A manufacturing case study
    • Hagemeyer, C., Gershenson, J.K. and Johnson, D.M. (2006), "Classification and application of problem solving quality tools: a manufacturing case study" in The TQM Magazine, Vol. 18, No. 5, pp. 455-83.
    • (2006) The TQM Magazine , vol.18 , Issue.5 , pp. 455-483
    • Hagemeyer, C.1    Gershenson, J.K.2    Johnson, D.M.3
  • 68
    • 79955586545 scopus 로고    scopus 로고
    • Making business processes LEAN
    • Hall, J. (2006), "Making business processes LEAN" in Management Services, Vol. 50, No. 4, pp. 17-20.
    • (2006) Management Services , vol.50 , Issue.4 , pp. 17-20
    • Hall, J.1
  • 69
    • 66249121065 scopus 로고    scopus 로고
    • When should a process be art, not science?
    • Hall, J.M. and Johnson, M.E. (2009), "When should a process be art, not science?" in Harvard Business Review, Vol. 87, No. 3, pp. 58-65.
    • (2009) Harvard Business Review , vol.87 , Issue.3 , pp. 58-65
    • Hall, J.M.1    Johnson, M.E.2
  • 70
    • 33644667586 scopus 로고    scopus 로고
    • Quality improvement in the care of patients with hip fracture
    • Hallstrom, I. (2001), "Quality improvement in the care of patients with hip fracture" in International Journal of Health Care Quality Assurance, Vol. 14, No. 1, pp. 29-34.
    • (2001) International Journal of Health Care Quality Assurance , vol.14 , Issue.1 , pp. 29-34
    • Hallstrom, I.1
  • 71
    • 0001167750 scopus 로고
    • Reengineering work: Don't automate-obliterate
    • Hammer, M. (1990), "Reengineering work: don't automate-obliterate" in Harvard Business Review, Vol. 68, No. 4, pp. 104-11.
    • (1990) Harvard Business Review , vol.68 , Issue.4 , pp. 104-111
    • Hammer, M.1
  • 74
    • 0004816401 scopus 로고
    • Continuous versus breakthrough improvement: Finding the right answer
    • Harrington, H.J. (1995a), "Continuous versus breakthrough improvement: finding the right answer" in Business Process Re-engineering & Management Journal, Vol. 1, No. 3, pp. 31-49.
    • (1995) Business Process Re-Engineering & Management Journal , vol.1 , Issue.3 , pp. 31-49
    • Harrington, H.J.1
  • 75
    • 0004816401 scopus 로고
    • Continuous versus breakthrough improvement: Finding the right answer
    • Harrington, H.J. (1995b), "Continuous versus breakthrough improvement: finding the right answer" in Business Process Management Journal, Vol. 1, No. 3, pp. 31-49.
    • (1995) Business Process Management Journal , vol.1 , Issue.3 , pp. 31-49
    • Harrington, H.J.1
  • 77
    • 34250756132 scopus 로고    scopus 로고
    • Answering the call for a standard reliability measure for coding data
    • Hayes, A.F. and Krippendorff, K. (2007), "Answering the call for a standard reliability measure for coding data" in Communication Methods and Measures, Vol. 1, No. 1, pp. 77-89.
    • (2007) Communication Methods and Measures , vol.1 , Issue.1 , pp. 77-89
    • Hayes, A.F.1    Krippendorff, K.2
  • 78
    • 0008579931 scopus 로고
    • Immoderate redesign
    • Heygate, R. (1993), "Immoderate redesign" in The McKinsey Quaterly, No. 4, pp. 73-87.
    • (1993) The McKinsey Quaterly , Issue.4 , pp. 73-87
    • Heygate, R.1
  • 80
    • 45549095904 scopus 로고    scopus 로고
    • High performance management
    • Jeston, J. (2008), "High performance management" in Industrial Engineer: IE, Vol. 40, No. 5, pp. 33-7.
    • (2008) Industrial Engineer: IE , vol.40 , Issue.5 , pp. 33-37
    • Jeston, J.1
  • 82
    • 1442337462 scopus 로고    scopus 로고
    • Systematic approach for the gap analysis of business processes
    • Juan, Y.-C. and Ou-Yang, C. (2004), "Systematic approach for the gap analysis of business processes" in International Journal of Production Research, Vol. 42, No. 7, pp. 1325-64.
    • (2004) International Journal of Production Research , vol.42 , Issue.7 , pp. 1325-1364
    • Juan, Y.-C.1    Ou-Yang, C.2
  • 83
    • 0026124626 scopus 로고
    • Strategies for world class quality
    • Juran, J.M. (1991), "Strategies for world class quality" in Quality Progress, Vol. 24, No. 3, pp. 81-5.
    • (1991) Quality Progress , vol.24 , Issue.3 , pp. 81-85
    • Juran, J.M.1
  • 85
    • 0000343544 scopus 로고
    • Core process redesign
    • Kaplan, R.B. and Murdock, L. (1991), "Core process redesign" in The McKinsey Quaterly, Vol. 28, No. 2, pp. 27-43.
    • (1991) The McKinsey Quaterly , vol.28 , Issue.2 , pp. 27-43
    • Kaplan, R.B.1    Murdock, L.2
  • 86
    • 0031710409 scopus 로고    scopus 로고
    • Computer supported changes in project management
    • Karvonen, S. (1998), "Computer supported changes in project management" in International Journal of Production Economics, Vol. 54, No. 2, pp. 163-71.
    • (1998) International Journal of Production Economics , vol.54 , Issue.2 , pp. 163-171
    • Karvonen, S.1
  • 87
    • 0001841217 scopus 로고    scopus 로고
    • Business process change: A study of methodologies, techniques, and tools
    • Kettinger, W.J., Teng, J.T.C. and Guha, S. (1997), "Business process change: a study of methodologies, techniques, and tools" in MIS Quarterly, Vol. 21, No. 1, pp. 55-80.
    • (1997) MIS Quarterly , vol.21 , Issue.1 , pp. 55-80
    • Kettinger, W.J.1    Teng, J.T.C.2    Guha, S.3
  • 89
    • 2342456423 scopus 로고    scopus 로고
    • The three threats of action research: A discussion of methodological antidotes in the context of an information systems study
    • Kock, N. (2004), "The three threats of action research: a discussion of methodological antidotes in the context of an information systems study" in Decision Support Systems, Vol. 37, No. 2, pp. 265-86.
    • (2004) Decision Support Systems , vol.37 , Issue.2 , pp. 265-286
    • Kock, N.1
  • 90
    • 0038271967 scopus 로고    scopus 로고
    • Can lean media support knowledge sharing? Investigating a hidden advantage of process improvement
    • Kock, N. and Davison, R. (2003), "Can lean media support knowledge sharing? Investigating a hidden advantage of process improvement" in IEEE Transactions on Engineering Management, Vol. 50, No. 2, pp. 151-63.
    • (2003) IEEE Transactions on Engineering Management , vol.50 , Issue.2 , pp. 151-163
    • Kock, N.1    Davison, R.2
  • 91
    • 0039398366 scopus 로고
    • Integrating groupware technology into a business process improvement framework
    • Kock, N.F. and McQueen, R.J. (1995), "Integrating groupware technology into a business process improvement framework" in Information Technology & People, Vol. 8, No. 4, pp. 19-34.
    • (1995) Information Technology & People , vol.8 , Issue.4 , pp. 19-34
    • Kock, N.F.1    McQueen, R.J.2
  • 92
    • 0002783884 scopus 로고    scopus 로고
    • The nature of data, information and knowledge exchanges in business processes: Implications for process improvement and organizational learning
    • Kock, N.F., McQueen, R.J. and Corner, J.L. (1997), "The nature of data, information and knowledge exchanges in business processes: implications for process improvement and organizational learning" in The Learning Organization, Vol. 4, No. 2, pp. 70-80.
    • (1997) The Learning Organization , vol.4 , Issue.2 , pp. 70-80
    • Kock, N.F.1    McQueen, R.J.2    Corner, J.L.3
  • 94
    • 33745604543 scopus 로고    scopus 로고
    • Implementing the Lean Sigma framework in an Indian SME: A case study
    • Kumar, M., Antony, J., Singh, R.K., Tiwari, M.K. and Perry, D. (2006), "Implementing the Lean Sigma framework in an Indian SME: a case study" in Production Planning & Control, Vol. 17, No. 4, pp. 407-23.
    • (2006) Production Planning & Control , vol.17 , Issue.4 , pp. 407-423
    • Kumar, M.1    Antony, J.2    Singh, R.K.3    Tiwari, M.K.4    Perry, D.5
  • 95
    • 34548205730 scopus 로고    scopus 로고
    • Six Sigma project selection using data envelopment analysis
    • Kumar, U.D., Saranga, H., Ramirez-Marquez, J.E. and Nowicki, D. (2007), "Six Sigma project selection using data envelopment analysis" in The TQM Magazine, Vol. 19, No. 5, pp. 419-41.
    • (2007) The TQM Magazine , vol.19 , Issue.5 , pp. 419-441
    • Kumar, U.D.1    Saranga, H.2    Ramirez-Marquez, J.E.3    Nowicki, D.4
  • 96
    • 34250771978 scopus 로고    scopus 로고
    • ERP systems adoption: An exploratory study of the organizational factors and impacts of ERP success
    • Law, C.C.H. and Ngai, E.W.T. (2007a), "ERP systems adoption: an exploratory study of the organizational factors and impacts of ERP success" in Information & Management, Vol. 44, No. 4, pp. 418-32.
    • (2007) Information & Management , vol.44 , Issue.4 , pp. 418-432
    • Law, C.C.H.1    Ngai, E.W.T.2
  • 97
    • 34249704468 scopus 로고    scopus 로고
    • An investigation of the relationships between organizational factors, business process improvement, and ERP success
    • Law, C.C.H. and Ngai, E.W.T. (2007b), "An investigation of the relationships between organizational factors, business process improvement, and ERP success" in Benchmarking: An International Journal, Vol. 14, No. 3, pp. 387-406.
    • (2007) Benchmarking: An International Journal , vol.14 , Issue.3 , pp. 387-406
    • Law, C.C.H.1    Ngai, E.W.T.2
  • 98
    • 70249144757 scopus 로고    scopus 로고
    • IT infrastructure capabilities and business process improvements: Association with IT governance characteristics
    • Law, C.C.H. and Ngai, E.W.T. (2007c), "IT infrastructure capabilities and business process improvements: association with IT governance characteristics" in Information Resources Management Journal, Vol. 20, No. 4, pp. 25-47.
    • (2007) Information Resources Management Journal , vol.20 , Issue.4 , pp. 25-47
    • Law, C.C.H.1    Ngai, E.W.T.2
  • 99
    • 0035629355 scopus 로고    scopus 로고
    • A SUPER methodology for business process improvement - an industrial case study in Hong Kong/China
    • Lee, K.T. and Chuah, K.B. (2001), "A SUPER methodology for business process improvement - an industrial case study in Hong Kong/China" in International Journal of Operations & Production Management, Vol. 21, No. 5, pp. 687-706.
    • (2001) International Journal of Operations & Production Management , vol.21 , Issue.5 , pp. 687-706
    • Lee, K.T.1    Chuah, K.B.2
  • 100
    • 33751044155 scopus 로고    scopus 로고
    • Evaluation of current architecture frameworks
    • Haddad, H.M., Chbeir, R., Wainwright, R.L., Liebrock, L.M., Palakal, M., Yetongnon, K., Nicolle, C. (Eds.), Bourgogne University, Dijon
    • Leist, S. and Zellner, G. (2006), "Evaluation of current architecture frameworks" in Haddad, H.M., Chbeir, R., Wainwright, R.L., Liebrock, L.M., Palakal, M., Yetongnon, K. and Nicolle, C. (Eds.), 2006 ACM Symposium on Applied Computing (SAC), Bourgogne University, Dijon, pp. 1546-53.
    • (2006) 2006 ACM Symposium on Applied Computing (SAC) , pp. 1546-1553
    • Leist, S.1    Zellner, G.2
  • 101
    • 0002038811 scopus 로고    scopus 로고
    • CALS - a strategy for business engineering
    • Litman, E.F. (1996), "CALS - a strategy for business engineering" in Logistics Information Management, Vol. 9, No. 1, pp. 18-23.
    • (1996) Logistics Information Management , vol.9 , Issue.1 , pp. 18-23
    • Litman, E.F.1
  • 102
    • 34147171949 scopus 로고    scopus 로고
    • Best practices in business process redesign: Use and impact
    • Mansar, S.L. and Reijers, H.A. (2007), "Best practices in business process redesign: use and impact" in Business Process Management Journal, Vol. 13, No. 2, pp. 193-213.
    • (2007) Business Process Management Journal , vol.13 , Issue.2 , pp. 193-213
    • Mansar, S.L.1    Reijers, H.A.2
  • 103
    • 33745313249 scopus 로고    scopus 로고
    • available at, (accessed April 16, 2008)
    • Mayring, P. (2000), "Qualitative content analysis", available at: http://qualitative-research.net/fqs/fqs-e/2-00inhalt-e-htm (accessed April 16, 2008).
    • (2000) Qualitative content analysis
    • Mayring, P.1
  • 104
    • 0542437359 scopus 로고    scopus 로고
    • An integrated business improvement methodology to refocus business improvement efforts
    • McAdam, R. (1996), "An integrated business improvement methodology to refocus business improvement efforts" in Business Process Re-engineering & Management Journal, Vol. 2, No. 1, pp. 63-71.
    • (1996) Business Process Re-Engineering & Management Journal , vol.2 , Issue.1 , pp. 63-71
    • McAdam, R.1
  • 105
    • 26444612220 scopus 로고    scopus 로고
    • A business process improvement methodology which incorporates learning organization concepts
    • McAdam, R. and McIntyre, S. (1997), "A business process improvement methodology which incorporates learning organization concepts" in Total Quality Management, Vol. 8, Nos 2/3, pp. 227-31.
    • (1997) Total Quality Management , vol.8 , Issue.2-3 , pp. 227-231
    • McAdam, R.1    McIntyre, S.2
  • 106
    • 79955579979 scopus 로고    scopus 로고
    • Balanced scorecards: What every federal CIO needs
    • McClure, D.L. (2000), "Balanced scorecards: what every federal CIO needs" in Public Manager, Vol. 29, No. 1, pp. 41-3.
    • (2000) Public Manager , vol.29 , Issue.1 , pp. 41-43
    • McClure, D.L.1
  • 107
    • 34748920044 scopus 로고    scopus 로고
    • Six Sigma and Baldrige: A quality alliance
    • Mellat-Parast, M., Jones, E.C. and Adams, S.G. (2007), "Six Sigma and Baldrige: a quality alliance" in Quality Progress, Vol. 40, No. 9, pp. 45-51.
    • (2007) Quality Progress , vol.40 , Issue.9 , pp. 45-51
    • Mellat-Parast, M.1    Jones, E.C.2    Adams, S.G.3
  • 108
    • 0032292767 scopus 로고    scopus 로고
    • New quality cost model used as a top management tool
    • Moen, R.M. (1998), "New quality cost model used as a top management tool" in The TQM Magazine, Vol. 10, No. 5, pp. 334-41.
    • (1998) The TQM Magazine , vol.10 , Issue.5 , pp. 334-341
    • Moen, R.M.1
  • 109
    • 61449161157 scopus 로고    scopus 로고
    • A systematic approach to reduce human and system-related errors causing customer dissatisfaction in a production environment
    • Pakdil, F., Özkök, O., Dengiz, B., Kara, I., Selvi, N. and Kargi{dotless}, A. (2009), "A systematic approach to reduce human and system-related errors causing customer dissatisfaction in a production environment" in Total Quality Management, Vol. 20, No. 1, pp. 129-37.
    • (2009) Total Quality Management , vol.20 , Issue.1 , pp. 129-137
    • Pakdil, F.1    Özkök, O.2    Dengiz, B.3    Kara, I.4    Selvi, N.5    Kargi, A.6
  • 111
    • 0042992430 scopus 로고    scopus 로고
    • BPR: Creating the conditions for success
    • Paper, D. (1998), "BPR: creating the conditions for success" in Long Range Planning, Vol. 31, No. 3, pp. 426-35.
    • (1998) Long Range Planning , vol.31 , Issue.3 , pp. 426-435
    • Paper, D.1
  • 112
    • 84993087799 scopus 로고    scopus 로고
    • The role of creativity in business improvement paradigms: US versus Japanese firms
    • Paper, D., Chang, R. and Rodger, J.A. (2000), "The role of creativity in business improvement paradigms: US versus Japanese firms" in Journal of Systems and Information Technology, Vol. 4, No. 1, pp. 8-22.
    • (2000) Journal of Systems and Information Technology , vol.4 , Issue.1 , pp. 8-22
    • Paper, D.1    Chang, R.2    Rodger, J.A.3
  • 113
    • 73849122264 scopus 로고    scopus 로고
    • Exploiting the concept of a manufacturing system part III: Practice and industrial impact of the managing-by-projects engineering change methodology
    • Parnaby, J. and Towill, D.R. (2010), "Exploiting the concept of a manufacturing system part III: practice and industrial impact of the managing-by-projects engineering change methodology" in Journal of Manufacturing Technology Management, Vol. 21, No. 1, pp. 7-27.
    • (2010) Journal of Manufacturing Technology Management , vol.21 , Issue.1 , pp. 7-27
    • Parnaby, J.1    Towill, D.R.2
  • 115
    • 0038755354 scopus 로고    scopus 로고
    • A comparative study of six stage-gate approaches to product development
    • Phillips, R., Neailey, K. and Broughton, T. (1999), "A comparative study of six stage-gate approaches to product development" in Integrated Manufacturing Systems, Vol. 10, No. 5, pp. 289-97.
    • (1999) Integrated Manufacturing Systems , vol.10 , Issue.5 , pp. 289-297
    • Phillips, R.1    Neailey, K.2    Broughton, T.3
  • 116
    • 12444261152 scopus 로고    scopus 로고
    • The development of a best practice business process improvement methodology
    • Povey, B. (1998), "The development of a best practice business process improvement methodology" in Benchmarking for Quality Management & Technology, Vol. 5, No. 1, pp. 27-44.
    • (1998) Benchmarking for Quality Management & Technology , vol.5 , Issue.1 , pp. 27-44
    • Povey, B.1
  • 117
    • 12344313285 scopus 로고    scopus 로고
    • Best practices in business process redesign: An overview and qualitative evaluation of successful redesign heuristics
    • Reijers, H.A. and Mansar, S.L. (2005), "Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics" in Omega, Vol. 33, No. 4, pp. 283-306.
    • (2005) Omega , vol.33 , Issue.4 , pp. 283-306
    • Reijers, H.A.1    Mansar, S.L.2
  • 118
    • 23844497413 scopus 로고    scopus 로고
    • The effectiveness of workflow management systems: Predictions and lessons learned
    • Reijers, H.A. and van der Aalst, W.M.P. (2005), "The effectiveness of workflow management systems: predictions and lessons learned" in International Journal of Information Management, Vol. 25, pp. 458-72.
    • (2005) International Journal of Information Management , vol.25 , pp. 458-472
    • Reijers, H.A.1    van der Aalst, W.M.P.2
  • 119
    • 0031144925 scopus 로고    scopus 로고
    • A tutorial on business process improvement
    • Rohleder, T.R. and Silver, E.A. (1997), "A tutorial on business process improvement" in Journal of Operations Management, Vol. 15, No. 2, pp. 139-54.
    • (1997) Journal of Operations Management , vol.15 , Issue.2 , pp. 139-154
    • Rohleder, T.R.1    Silver, E.A.2
  • 121
    • 71949092865 scopus 로고    scopus 로고
    • Role of process knowledge in business process improvement methodology: A case study
    • Seethamraju, R. and Marjanovic, O. (2009), "Role of process knowledge in business process improvement methodology: a case study" in Business Process Management Journal, Vol. 15, No. 6, pp. 920-36.
    • (2009) Business Process Management Journal , vol.15 , Issue.6 , pp. 920-936
    • Seethamraju, R.1    Marjanovic, O.2
  • 122
    • 0038717084 scopus 로고    scopus 로고
    • Towards a systematic approach to the capture of patterns within a business domain
    • Seruca, I. and Loucopoulos, P. (2003), "Towards a systematic approach to the capture of patterns within a business domain" in Journal of Systems & Software, Vol. 67, No. 1, pp. 1-18.
    • (2003) Journal of Systems & Software , vol.67 , Issue.1 , pp. 1-18
    • Seruca, I.1    Loucopoulos, P.2
  • 124
    • 84986172348 scopus 로고    scopus 로고
    • Business process reengineering and performance improvement - the case of Chase Manhattan Bank
    • Shin, N. and Jemella, D.F. (2002), "Business process reengineering and performance improvement - the case of Chase Manhattan Bank" in Business Process Management Journal, Vol. 8, No. 4, pp. 351-63.
    • (2002) Business Process Management Journal , vol.8 , Issue.4 , pp. 351-363
    • Shin, N.1    Jemella, D.F.2
  • 125
    • 57149126538 scopus 로고    scopus 로고
    • Business process improvement: Empirical assessment and extensions
    • Siha, S.M. and Saad, G.H. (2008), "Business process improvement: empirical assessment and extensions" in Business Process Management Journal, Vol. 14, No. 6, pp. 778-802.
    • (2008) Business Process Management Journal , vol.14 , Issue.6 , pp. 778-802
    • Siha, S.M.1    Saad, G.H.2
  • 127
    • 79955582389 scopus 로고    scopus 로고
    • Managing it expenditure
    • Stanley, D. (2004), "Managing it expenditure" in B+FS, Vol. 118, No. 3, pp. 28-9.
    • (2004) B+FS , vol.118 , Issue.3 , pp. 28-29
    • Stanley, D.1
  • 128
    • 0002427460 scopus 로고
    • Business re-engineering - a strategy-driven approach
    • Talwar, R. (1993), "Business re-engineering - a strategy-driven approach" in Long Range Planning, Vol. 26, No. 6, pp. 22-40.
    • (1993) Long Range Planning , vol.26 , Issue.6 , pp. 22-40
    • Talwar, R.1
  • 129
    • 3543057948 scopus 로고
    • Business restructuring: The key to radical change
    • Tanswell, A. (1993), "Business restructuring: the key to radical change" in Professional Engineering, Vol. 6, No. 1, pp. 24-5.
    • (1993) Professional Engineering , vol.6 , Issue.1 , pp. 24-25
    • Tanswell, A.1
  • 131
    • 68549125547 scopus 로고    scopus 로고
    • Frank Gilbreth and health care delivery method study driven learning
    • Towill, D.R. (2009), "Frank Gilbreth and health care delivery method study driven learning" in International Journal of Health Care Quality Assurance, Vol. 22, No. 4, pp. 417-40.
    • (2009) International Journal of Health Care Quality Assurance , vol.22 , Issue.4 , pp. 417-440
    • Towill, D.R.1
  • 132
    • 68349136833 scopus 로고    scopus 로고
    • Customer performance measurement in facilities management: A strategic approach
    • Tucker, M. and Pitt, M. (2009), "Customer performance measurement in facilities management: a strategic approach" in International Journal of Productivity and Performance Management, Vol. 58, No. 5, pp. 407-22.
    • (2009) International Journal of Productivity and Performance Management , vol.58 , Issue.5 , pp. 407-422
    • Tucker, M.1    Pitt, M.2
  • 133
    • 84986081980 scopus 로고    scopus 로고
    • Critique of existing business process re-engineering methodologies: The development and implementation of a new methodology
    • Vakola, M. and Rezgui, Y. (2000), "Critique of existing business process re-engineering methodologies: the development and implementation of a new methodology" in Business Process Management Journal, Vol. 6, No. 3, pp. 238-50.
    • (2000) Business Process Management Journal , vol.6 , Issue.3 , pp. 238-250
    • Vakola, M.1    Rezgui, Y.2
  • 134
    • 0002618649 scopus 로고    scopus 로고
    • Critical review of existing BPR methodologies
    • Valiris, G. and Glykas, M. (1999), "Critical review of existing BPR methodologies" in Business Process Management Journal, Vol. 5, No. 1, pp. 65-86.
    • (1999) Business Process Management Journal , vol.5 , Issue.1 , pp. 65-86
    • Valiris, G.1    Glykas, M.2
  • 135
    • 75849134804 scopus 로고    scopus 로고
    • Resolving the process paradox - a strategy for launching meaningful business process improvement
    • Varghese, C. (2004), "Resolving the process paradox - a strategy for launching meaningful business process improvement" in Cost Engineering, Vol. 46, No. 11, pp. 13-21.
    • (2004) Cost Engineering , vol.46 , Issue.11 , pp. 13-21
    • Varghese, C.1
  • 136
    • 33745847066 scopus 로고    scopus 로고
    • Business process improvement using multi-objective optimization
    • Vergidis, K., Tiwari, A. and Majeed, B. (2006), "Business process improvement using multi-objective optimization" in BT Technology Journal, Vol. 24, No. 2, pp. 229-35.
    • (2006) BT Technology Journal , vol.24 , Issue.2 , pp. 229-235
    • Vergidis, K.1    Tiwari, A.2    Majeed, B.3
  • 137
    • 79955608064 scopus 로고    scopus 로고
    • ARMS the acquisition resource management system
    • Weinstein, M., Hayes, A. and Smith, F. (2009), "ARMS the acquisition resource management system" in Contract Management, Vol. 49, No. 12, pp. 54-61.
    • (2009) Contract Management , vol.49 , Issue.12 , pp. 54-61
    • Weinstein, M.1    Hayes, A.2    Smith, F.3
  • 139
    • 0002824650 scopus 로고
    • Business process re-engineering and process management - a survey of current practice and future trends in integrated management
    • Zairi, M. and Sinclair, D. (1995), "Business process re-engineering and process management - a survey of current practice and future trends in integrated management" in Business Process Re-engineering & Management Journal, Vol. 1, No. 1, pp. 8-30.
    • (1995) Business Process Re-Engineering & Management Journal , vol.1 , Issue.1 , pp. 8-30
    • Zairi, M.1    Sinclair, D.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.