Managing outsourcing process: Applying six sigma

Business Process Management Journal

Volumn 14, Issue 6, 2008, Pages 829-837

  Agarwal, Rakesh ^a   Bajaj, Nonika ^a  

^a Accenture Services Pvt Ltd India   (India)

Author keywords

Outsourcing; Process management; Six sigma

Indexed keywords

EID: 57149138697     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/14637150810916008     Document Type: Article

References (9)

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2. Benoit, A. Trends in outsourcing of information systems minitrack Proceedings of the 36th Hawaii International Conference on System Sciences 2003
3. Chris, T. Outsourcing: managing relationships not contracts available at: www.itnetplc.com
4. Cosgrove Ware, L. Upward and onward with outsourcing CIO Magazine 2001 August 1
5. Currie, W., Willcocks, L. New Strategies in IT Outsourcing, Major Trends and Global Best Practises Business Intelligence London 1998
6. Dawne, S. Six sigma in the computer world 2001 38
7. Deo, A., Agarwal, R. Six sigma - a tool for improving quality in organizations 2001 63-5 paper presented at International Conference Information Technology in Management, Cuttack
8. Agarwal, R. Operation object-oriented modeling Politecnico di Torino, Dipartimento di Automatica e Informatica Torino 1996
9. Agarwal, R., Bruno, G., Torchiano, M. An operational approach to the design of workflow systems Information and Software Technology 42 8 2000 547-55