Examining the relationship between business process improvement initiatives, information systems integration and customer focus: An empirical study

Business Process Management Journal

Volumn 11, Issue 5, 2005, Pages 532-558

  Bhatt, Ganesh D ^a   Troutt, Marvin D ^b  

^a MORGAN STATE UNIVERSITY   (United States)

^b KENT STATE UNIVERSITY   (United States)

Author keywords

Customer orientation; Information networks; Information systems; Production improvement

Indexed keywords

EID: 25444437919     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/14637150510619876     Document Type: Article

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