A systematic approach to reduce human and system-related errors causing customer dissatisfaction in a production environment

Total Quality Management and Business Excellence

Volumn 20, Issue 1, 2009, Pages 129-137

  Pakdil, Fatma ^a   Özkök, Onur ^a   Dengiz, Berna ^a   Kara, Imdat ^a   Selvi, Nilay ^a   Karg, Alper ^a  

^a BASKENT UNIVERSITY   (Turkey)

Author keywords

Business process management; Human errors; Mistake proofing; Simulation

Indexed keywords

EID: 61449161157     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783360802351728     Document Type: Article

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