메뉴 건너뛰기




Volumn 14, Issue 3, 2007, Pages 387-406

An investigation of the relationships between organizational factors, business process improvement, and ERP success

Author keywords

Business improvement; Business process re engineering; Hong Kong; Manufacturing resource planning; Senior managers

Indexed keywords


EID: 34249704468     PISSN: 14635771     EISSN: None     Source Type: Journal    
DOI: 10.1108/14635770710753158     Document Type: Article
Times cited : (40)

References (57)
  • 3
    • 84986105979 scopus 로고    scopus 로고
    • ERP selection process in midsize and large organizations
    • Bernroider, E. and Koch, S. (2001), "ERP selection process in midsize and large organizations", Business Process Management Journal, Vol. 7 No. 3, pp. 251-7.
    • (2001) Business Process Management Journal , vol.7 , Issue.3 , pp. 251-7
    • Bernroider, E.1    Koch, S.2
  • 4
    • 84986065100 scopus 로고    scopus 로고
    • Exploring the relationship between information technology, infrastructure and business process re-engineering
    • Bhatt, G.D. (2000), "Exploring the relationship between information technology, infrastructure and business process re-engineering", Business Process Management Journal, Vol. 6 No. 2, pp. 139-63.
    • (2000) Business Process Management Journal , vol.6 , Issue.2 , pp. 139-63
    • Bhatt, G.D.1
  • 5
    • 0010354146 scopus 로고    scopus 로고
    • Business process improvement through electronic data interchange (EDI) systems: An empirical study
    • Bhatt, G.D. (2001), "Business process improvement through electronic data interchange (EDI) systems: an empirical study", Supply Chain Management: An International Journal, Vol. 6 No. 2, pp. 60-73.
    • (2001) Supply Chain Management: An International Journal , vol.6 , Issue.2 , pp. 60-73
    • Bhatt, G.D.1
  • 6
    • 0033137396 scopus 로고    scopus 로고
    • Critical issues affecting an ERP implementation
    • Bingi, P., Sharman, M.K. and Godla, J.K. (1999), "Critical issues affecting an ERP implementation", Information Systems Management, Vol. 16 No. 3, pp. 7-14.
    • (1999) Information Systems Management , vol.16 , Issue.3 , pp. 7-14
    • Bingi, P.1    Sharman, M.K.2    Godla, J.K.3
  • 8
    • 0012264014 scopus 로고    scopus 로고
    • Shaping up for e-commerce: Institutional enablers of the organizational assimilation of web technologies
    • Chatterjee, D., Grewal, R. and Sambamurthy, V. (2002), "Shaping up for e-commerce: institutional enablers of the organizational assimilation of web technologies", MIS Quarterly, Vol. 26 No. 2, pp. 65-89.
    • (2002) MIS Quarterly , vol.26 , Issue.2 , pp. 65-89
    • Chatterjee, D.1    Grewal, R.2    Sambamurthy, V.3
  • 9
    • 0032112063 scopus 로고    scopus 로고
    • Putting the enterprise into the enterprise systems
    • July/August
    • Davenport, T.H. (1998), "Putting the enterprise into the enterprise systems", Harvard Business Review, July/August, pp. 121-31.
    • (1998) Harvard Business Review , pp. 121-31
    • Davenport, T.H.1
  • 10
    • 0041381189 scopus 로고    scopus 로고
    • Cultural complications of ERP
    • Davison, R. (2002), "Cultural complications of ERP", Communications of the ACM, Vol. 45 No. 7, pp. 109-11.
    • (2002) Communications of the ACM , vol.45 , Issue.7 , pp. 109-11
    • Davison, R.1
  • 11
    • 55249106033 scopus 로고
    • The measurement of end-user computing satisfaction
    • June
    • Doll, W.J. and Torkzadeh, G. (1988), "The measurement of end-user computing satisfaction", MIS Quarterly, June, pp. 258-74.
    • (1988) MIS Quarterly , pp. 258-74
    • Doll, W.J.1    Torkzadeh, G.2
  • 12
    • 0001049818 scopus 로고
    • Organizational context and the success of management information systems
    • Ein-Dor, P. and Segev, E. (1978), "Organizational context and the success of management information systems", Management Science, Vol. 24 No. 10, pp. 1064-77.
    • (1978) Management Science , vol.24 , Issue.10 , pp. 1064-77
    • Ein-Dor, P.1    Segev, E.2
  • 13
    • 9744257756 scopus 로고    scopus 로고
    • CIO lateral influence behaviors: Gaining peers' commitment to strategic information systems
    • Enns, H.G., Huff, S.L. and Higgins, C.A. (2003), "CIO lateral influence behaviors: gaining peers' commitment to strategic information systems", MIS Quarterly, Vol. 27 No. 1, pp. 155-76.
    • (2003) MIS Quarterly , vol.27 , Issue.1 , pp. 155-76
    • Enns, H.G.1    Huff, S.L.2    Higgins, C.A.3
  • 14
    • 34249727642 scopus 로고    scopus 로고
    • Throwing good money after bad?
    • April 20, available at www.computerworld.com/managementtopics/management/ itspending/story/0,10801,59858,00.html (accessed April 26, 2004)
    • Fox, P. (2001), "Throwing good money after bad?", Computerworld, April 20, available at www.computerworld.com/managementtopics/ management/itspending/story/0,10801,59858,00.html (accessed April 26, 2004).
    • (2001) Computerworld
    • Fox, P.1
  • 15
    • 0037115843 scopus 로고    scopus 로고
    • Software-driven changes to business processes: An empirical study of impacts of enterprise resource planning (ERP) systems at the local level
    • Gattiker, T.F. and Goodhue, D.L. (2002), "Software-driven changes to business processes: an empirical study of impacts of enterprise resource planning (ERP) systems at the local level", International Journal of Production Research, Vol. 40 No. 18, pp. 4799-814.
    • (2002) International Journal of Production Research , vol.40 , Issue.18 , pp. 4799-814
    • Gattiker, T.F.1    Goodhue, D.L.2
  • 16
    • 0001862038 scopus 로고    scopus 로고
    • The relation between user satisfaction, usage of information systems and performance
    • Gelderman, M. (1998), "The relation between user satisfaction, usage of information systems and performance", Information & Management, Vol. 34, pp. 11-18.
    • (1998) Information & Management , vol.34 , pp. 11-18
    • Gelderman, M.1
  • 17
    • 84968099966 scopus 로고
    • The resource-based theory of competitive advantage: Implications for strategy formulation
    • Spring
    • Grant, R.M. (1991), "The resource-based theory of competitive advantage: implications for strategy formulation", California Management Review, pp. 114-35, Spring.
    • (1991) California Management Review , pp. 114-35
    • Grant, R.M.1
  • 19
    • 0001235786 scopus 로고    scopus 로고
    • The influence of information technology diffusion and business process change on perceived productivity: The IS executive's perspective
    • Grover, V., Teng, J., Segars, A.H. and Fiedler, K. (1998), "The influence of information technology diffusion and business process change on perceived productivity: the IS executive's perspective", Information & Management, Vol. 34, pp. 141-59.
    • (1998) Information & Management , vol.34 , pp. 141-59
    • Grover, V.1    Teng, J.2    Segars, A.H.3    Fiedler, K.4
  • 20
    • 0019581462 scopus 로고
    • Environmental, strategy, and power within top management teams
    • Hambrick, D.C. (1981), "Environmental, strategy, and power within top management teams", Administrative Science Quarterly, Vol. 26, pp. 253-76.
    • (1981) Administrative Science Quarterly , vol.26 , pp. 253-76
    • Hambrick, D.C.1
  • 21
    • 0001167750 scopus 로고
    • Reengineering work: Don't automate, obliterate
    • July-August
    • Hammer, M. (1990), "Reengineering work: don't automate, obliterate", Harvard Business Review, pp. 104-12, July-August.
    • (1990) Harvard Business Review , pp. 104-12
    • Hammer, M.1
  • 23
    • 0001030804 scopus 로고    scopus 로고
    • Sustaining process improvement and innovation in the information services function: Lessons learned at the Bose Corporation
    • September
    • Harkness, W.L., Kettinger, W.J. and Segars, A.H. (1996), "Sustaining process improvement and innovation in the information services function: lessons learned at the Bose Corporation", MIS Quarterly, September, pp. 349-68.
    • (1996) MIS Quarterly , pp. 349-68
    • Harkness, W.L.1    Kettinger, W.J.2    Segars, A.H.3
  • 24
    • 0000661160 scopus 로고    scopus 로고
    • Productivity, business profitability, and customer surplus: Three different measures of information technology value
    • Hitt, L.M. and Brynjolfsson, E. (1996), "Productivity, business profitability, and customer surplus: three different measures of information technology value", MIS Quarterly, Vol. 20 No. 2, pp. 121-42.
    • (1996) MIS Quarterly , vol.20 , Issue.2 , pp. 121-42
    • Hitt, L.M.1    Brynjolfsson, E.2
  • 25
    • 0036608181 scopus 로고    scopus 로고
    • Investment in enterprise resource planning: Business impact and productivity measures
    • Hitt, L.M., Wu, D.J. and Zhou, X.G. (2002), "Investment in enterprise resource planning: business impact and productivity measures", Journal of Management Information Systems, Vol. 19 No. 1, pp. 71-98.
    • (2002) Journal of Management Information Systems , vol.19 , Issue.1 , pp. 71-98
    • Hitt, L.M.1    Wu, D.J.2    Zhou, X.G.3
  • 26
    • 0032628083 scopus 로고    scopus 로고
    • A critical success factors model for ERP implementation
    • Holland, C.P. and Light, B. (1999), "A critical success factors model for ERP implementation", IEEE Software, Vol. 16, pp. 30-6.
    • (1999) IEEE Software , vol.16 , pp. 30-6
    • Holland, C.P.1    Light, B.2
  • 27
    • 0036778742 scopus 로고    scopus 로고
    • The critical success factors for ERP implementation: An organizational fit perspective
    • Hong, K.K. and Kim, Y.G. (2002), "The critical success factors for ERP implementation: an organizational fit perspective", Information & Management, Vol. 40, pp. 25-40.
    • (2002) Information & Management , vol.40 , pp. 25-40
    • Hong, K.K.1    Kim, Y.G.2
  • 28
    • 0343935159 scopus 로고
    • Manager or technician? the nature of the information systems manager's job
    • Ives, B. and Olson, M.H. (1981), "Manager or technician? The nature of the information systems manager's job", MIS Quarterly, Vol. 5 No. 4, pp. 49-63.
    • (1981) MIS Quarterly , vol.5 , Issue.4 , pp. 49-63
    • Ives, B.1    Olson, M.H.2
  • 29
    • 0030307372 scopus 로고    scopus 로고
    • The congruence between a firm's competitive strategy and information technology leader's rank and role
    • Karim, J., Gupta, Y.P. and Somers, T.M. (1996), "The congruence between a firm's competitive strategy and information technology leader's rank and role", Journal of Management Information Systems, Vol. 13 No. 1, pp. 63-88.
    • (1996) Journal of Management Information Systems , vol.13 , Issue.1 , pp. 63-88
    • Karim, J.1    Gupta, Y.P.2    Somers, T.M.3
  • 32
    • 0037085152 scopus 로고    scopus 로고
    • Enterprise resource systems adopting process: A survey of Canadian organizations
    • Kumar, V., Maheshwari, B. and Kumar, U. (2002), "Enterprise resource systems adopting process: a survey of Canadian organizations", International Journal of Production Research, Vol. 40 No. 3, pp. 509-23.
    • (2002) International Journal of Production Research , vol.40 , Issue.3 , pp. 509-23
    • Kumar, V.1    Maheshwari, B.2    Kumar, U.3
  • 33
    • 3543092778 scopus 로고    scopus 로고
    • Information technology and firm performance: Linking with environmental, strategic and managerial contexts
    • Li, M. and Ye, L.R. (1999), "Information technology and firm performance: linking with environmental, strategic and managerial contexts", Information & Management, Vol. 35, pp. 43-51.
    • (1999) Information & Management , vol.35 , pp. 43-51
    • Li, M.1    Ye, L.R.2
  • 35
    • 0036567882 scopus 로고    scopus 로고
    • A validation of the end-user computing satisfaction instrument in Taiwan
    • McHaney, R., Hightower, R. and Pearson, J. (2002), "A validation of the end-user computing satisfaction instrument in Taiwan", Information & Management, Vol. 39, pp. 503-11.
    • (2002) Information & Management , vol.39 , pp. 503-11
    • McHaney, R.1    Hightower, R.2    Pearson, J.3
  • 36
    • 0001827817 scopus 로고
    • A theoretical assessment of the user satisfaction construct in information systems research
    • Melone, N.P. (1990), "A theoretical assessment of the user satisfaction construct in information systems research", Management Science, Vol. 36 No. 1, pp. 76-91.
    • (1990) Management Science , vol.36 , Issue.1 , pp. 76-91
    • Melone, N.P.1
  • 37
    • 0036406730 scopus 로고    scopus 로고
    • Intangible benefits valuation in ERP projects
    • Murphy, K.E. and Simon, S.J. (2002), "Intangible benefits valuation in ERP projects", Information Systems Journal, Vol. 12, pp. 301-20.
    • (2002) Information Systems Journal , vol.12 , pp. 301-20
    • Murphy, K.E.1    Simon, S.J.2
  • 38
  • 39
    • 0002038849 scopus 로고    scopus 로고
    • Evaluating information technology in dynamic environments
    • Patel, N.V. and Irani, Z. (1999), "Evaluating information technology in dynamic environments", Logistics Information Management, Vol. 12 Nos 1/2, pp. 32-99.
    • (1999) Logistics Information Management , vol.12 , Issue.12 , pp. 32-99
    • Patel, N.V.1    Irani, Z.2
  • 40
    • 0012349331 scopus 로고    scopus 로고
    • Efficiency improvement in manual warehouses through ERP systems implementation and redesign of the logistics processes
    • Rizzi, A. and Zamboni, R. (1999), "Efficiency improvement in manual warehouses through ERP systems implementation and redesign of the logistics processes", Logistics Information Management, Vol. 12 No. 5, pp. 367-77.
    • (1999) Logistics Information Management , vol.12 , Issue.5 , pp. 367-77
    • Rizzi, A.1    Zamboni, R.2
  • 41
    • 30244533716 scopus 로고    scopus 로고
    • An expanded instrument for evaluating information system success
    • Saarinen, T. (1996), "An expanded instrument for evaluating information system success", Information & Management, Vol. 31, pp. 103-18.
    • (1996) Information & Management , vol.31 , pp. 103-18
    • Saarinen, T.1
  • 42
  • 44
    • 0141800380 scopus 로고    scopus 로고
    • Rethinking the approaches to information systems investment evaluation
    • Serafeimidis, V. and Smithson, S. (1999), "Rethinking the approaches to information systems investment evaluation", Logistics Information Management, Vol. 12 Nos 1/2, pp. 94-107.
    • (1999) Logistics Information Management , vol.12 , Issue.12 , pp. 94-107
    • Serafeimidis, V.1    Smithson, S.2
  • 45
    • 0038380186 scopus 로고    scopus 로고
    • Assessing and managing the benefits of enterprise systems: The business manager's perspective
    • Shang, S. and Seddon, P. (2002), "Assessing and managing the benefits of enterprise systems: the business manager's perspective", Information Systems Journal, Vol. 12, pp. 271-99.
    • (2002) Information Systems Journal , vol.12 , pp. 271-99
    • Shang, S.1    Seddon, P.2
  • 46
    • 0002227327 scopus 로고    scopus 로고
    • Cultural fits and misfits: Is ERP a universal solution
    • Soh, C., Kien, S.S. and Tay-Yap, J. (2000), "Cultural fits and misfits: is ERP a universal solution", Communications of the ACM, Vol. 43 No. 4, pp. 47-51.
    • (2000) Communications of the ACM , vol.43 , Issue.4 , pp. 47-51
    • Soh, C.1    Kien, S.S.2    Tay-Yap, J.3
  • 47
    • 0037448862 scopus 로고    scopus 로고
    • The impact of strategy and integration mechanisms on enterprises system value: Empirical evidence from manufacturing firms
    • Somers, T.M. and Nelson, K.G. (2003), "The impact of strategy and integration mechanisms on enterprises system value: empirical evidence from manufacturing firms", European Journal of Operational Research, Vol. 146, pp. 315-38.
    • (2003) European Journal of Operational Research , vol.146 , pp. 315-38
    • Somers, T.M.1    Nelson, K.G.2
  • 48
    • 34249684185 scopus 로고    scopus 로고
    • Inside a global system failure
    • February 1, available at www.cio.com/archive/020101/passportworldview. html (accessed April 26, 2004)
    • Spitze, J.M. (2001), "Inside a global system failure", CIO Magazine, February 1, available at www.cio.com/archive/020101/passportworldview. html (accessed April 26, 2004).
    • (2001) CIO Magazine
    • Spitze, J.M.1
  • 49
    • 0003093975 scopus 로고    scopus 로고
    • Failed ERP gamble haunts Hershey
    • November 1, available at www.computerworld.com/news/1999/story/0,11280, 37464,00.htm (accessed November 1)
    • Stedman, C. (1999), "Failed ERP gamble haunts Hershey", Computerworld, November 1, available at www.computerworld.com/news/1999/story/0, 11280,37464,00.htm (accessed November 1).
    • (1999) Computerworld
    • Stedman, C.1
  • 50
    • 0002857188 scopus 로고
    • Business process redesign: Tactics for managing radical change
    • Stoddard, D.B. and Jarvenpaa, S.L. (1995), "Business process redesign: tactics for managing radical change", Journal of Management Information Systems, Vol. 12 No. 1, pp. 81-107.
    • (1995) Journal of Management Information Systems , vol.12 , Issue.1 , pp. 81-107
    • Stoddard, D.B.1    Jarvenpaa, S.L.2
  • 51
    • 0346663708 scopus 로고
    • CIOs should get back to basics
    • September 5
    • Strassmann, P.A. (1994), "CIOs should get back to basics", Datamation, September 5, pp. 70-2.
    • (1994) Datamation , pp. 70-2
    • Strassmann, P.A.1
  • 52
    • 0034340029 scopus 로고    scopus 로고
    • Risk factors in enterprise-wide/ERP projects
    • Sumner, M. (2000), "Risk factors in enterprise-wide/ERP projects", Journal of Information Technology, Vol. 15, pp. 317-27.
    • (2000) Journal of Information Technology , vol.15 , pp. 317-27
    • Sumner, M.1
  • 54
    • 2942683862 scopus 로고
    • Influences on the IS manager's perceptions of key issues: Information scanning and the relationship with the CEO
    • Watson, R. (1990), "Influences on the IS manager's perceptions of key issues: information scanning and the relationship with the CEO", MIS Quarterly, Vol. 14 No. 2, pp. 217-32.
    • (1990) MIS Quarterly , vol.14 , Issue.2 , pp. 217-32
    • Watson, R.1
  • 55
    • 0035738555 scopus 로고    scopus 로고
    • ERP implementation and project management
    • Weston, F.C. Jr (2001), "ERP implementation and project management", Production and Inventory Management Journal, Vol. 42 Nos 3/4, pp. 75-80.
    • (2001) Production and Inventory Management Journal , vol.42 , Issue.34 , pp. 75-80
    • Weston, F.C.1    Jr2
  • 56
    • 0002123922 scopus 로고    scopus 로고
    • The role of CIO and IT function in ERP
    • Willcocks, L. and Sykes, R. (2000), "The role of CIO and IT function in ERP", Communications of the ACM, Vol. 43 No. 4, pp. 32-8.
    • (2000) Communications of the ACM , vol.43 , Issue.4 , pp. 32-8
    • Willcocks, L.1    Sykes, R.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.