메뉴 건너뛰기




Volumn 15, Issue 6, 2009, Pages 920-936

Role of process knowledge in business process improvement methodology: A case study

Author keywords

Business process re engineering; Knowledge management; Research methods

Indexed keywords


EID: 71949092865     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/14637150911003784     Document Type: Review
Times cited : (84)

References (38)
  • 2
    • 18844409985 scopus 로고    scopus 로고
    • Developing and evaluating a methodology for business process improvement
    • Adesola, S. and Baines, T. (2005), "Developing and evaluating a methodology for business process improvement" in Business Process Management Journal, Vol. 11, No. 1, pp. 37-46.
    • (2005) Business Process Management Journal , vol.11 , Issue.1 , pp. 37-46
    • Adesola, S.1    Baines, T.2
  • 3
    • 85006776379 scopus 로고    scopus 로고
    • The dimensions of process knowledge
    • Amarvadi, C.S. and Lee, L. (2005), "The dimensions of process knowledge" in Knowledge and Process Management, Vol. 12, No. 1, pp. 65-76.
    • (2005) Knowledge and Process Management , vol.12 , Issue.1 , pp. 65-76
    • Amarvadi, C.S.1    Lee, L.2
  • 4
  • 5
    • 2942547769 scopus 로고    scopus 로고
    • Stimulating and evolving knowledge-oriented business process improvements in a business enterprise
    • Beckett, R.C. (2004), "Stimulating and evolving knowledge-oriented business process improvements in a business enterprise" in Journal of Manufacturing Technology Management, Vol. 15, No. 4, pp. 325-34.
    • (2004) Journal of Manufacturing Technology Management , vol.15 , Issue.4 , pp. 325-334
    • Beckett, R.C.1
  • 6
    • 67650416550 scopus 로고    scopus 로고
    • Special theme of research in information systems analysis and design - I: Unraveling knowledge requirements through business process analysis
    • Bera, P., Nevo, D. and Wand, Y. (2005), "Special theme of research in information systems analysis and design - I: Unraveling knowledge requirements through business process analysis" in Communications of the Association for Information Systems, Vol. 16, pp. 814-30.
    • (2005) Communications of the Association for Information Systems , vol.16 , pp. 814-830
    • Bera, P.1    Nevo, D.2    Wand, Y.3
  • 7
    • 0033137396 scopus 로고    scopus 로고
    • Critical issues affecting ERP implementation
    • Bingi, P., Sharma, M.K. and Godla, J.K. (1999), "Critical issues affecting ERP implementation" in Information Systems Management, Vol. 16, No. 3, pp. 7-14.
    • (1999) Information Systems Management , vol.16 , Issue.3 , pp. 7-14
    • Bingi, P.1    Sharma, M.K.2    Godla, J.K.3
  • 8
    • 0342768526 scopus 로고    scopus 로고
    • Centre for Development and Innovation in Health, Melbourne, Report to the East Preston and Northcote Community Health Centres
    • Butler, P. (1996), A Strategic Framework for Health Promotion in Darebin, Centre for Development and Innovation in Health, Melbourne, Report to the East Preston and Northcote Community Health Centres.
    • (1996) A Strategic Framework for Health Promotion in Darebin
    • Butler, P.1
  • 10
    • 34147191426 scopus 로고    scopus 로고
    • A framework for the improvement of knowledge-intensive business processes
    • Dalmaris, P., Tsui, E., Hall, B. and Smith, B. (2007), "A framework for the improvement of knowledge-intensive business processes" in Business Process Management Journal, Vol. 13, No. 2, pp. 279-305.
    • (2007) Business Process Management Journal , vol.13 , Issue.2 , pp. 279-305
    • Dalmaris, P.1    Tsui, E.2    Hall, B.3    Smith, B.4
  • 12
    • 0002481047 scopus 로고
    • The new industrial engineering: Information technology and business process redesign
    • Summer
    • Davenport, T.H. and Short, J.E. (1990), "The new industrial engineering: information technology and business process redesign" in Sloan Management Review, pp. 11-27, Summer.
    • (1990) Sloan Management Review , pp. 11-27
    • Davenport, T.H.1    Short, J.E.2
  • 13
    • 1842864264 scopus 로고    scopus 로고
    • Describing differences in approaches to organization science: Rethinking Burrel and Morgan and their legacy
    • Deetz, S. (1996), "Describing differences in approaches to organization science: rethinking Burrel and Morgan and their legacy" in Organization Science, Vol. 7, pp. 191-207.
    • (1996) Organization Science , vol.7 , pp. 191-207
    • Deetz, S.1
  • 14
    • 34547291604 scopus 로고    scopus 로고
    • Gartner position on business process management
    • Gartner Research, Gartner Research Note, ID: G00136533
    • Gartner Research (2006), "Gartner position on business process management", Gartner Research Note, ID: G00136533.
    • (2006)
  • 15
    • 0035300743 scopus 로고    scopus 로고
    • A taxonomy of business process modelling and information system modelling techniques
    • Giaglils, G.M. (2001), "A taxonomy of business process modelling and information system modelling techniques" in International Journal of Flexible Manufacturing Systems, Vol. 13, No. 2, pp. 209-28.
    • (2001) International Journal of Flexible Manufacturing Systems , vol.13 , Issue.2 , pp. 209-228
    • Giaglils, G.M.1
  • 16
    • 0032367464 scopus 로고    scopus 로고
    • Measuring the knower: Towards a theory of knowledge equity
    • Glazer, R. (1998), "Measuring the knower: towards a theory of knowledge equity" in California Management Review, Vol. 40, No. 3, pp. 175-94.
    • (1998) California Management Review , vol.40 , Issue.3 , pp. 175-194
    • Glazer, R.1
  • 19
    • 0001841217 scopus 로고    scopus 로고
    • Business process change: A study of methodologies, techniques and tools
    • Kettinger, W.J., Tenge, J.T.C. and Guha, S. (1997), "Business process change: a study of methodologies, techniques and tools" in MIS Quarterly, Vol. 21, No. 1, pp. 55-80.
    • (1997) MIS Quarterly , vol.21 , Issue.1 , pp. 55-80
    • Kettinger, W.J.1    Tenge, J.T.C.2    Guha, S.3
  • 20
    • 33748584950 scopus 로고    scopus 로고
    • A process-based approach to knowledge-flow analysis: A case study of a manufacturing firm
    • Kim, S., Hwang, H. and Suh, E. (2003), "A process-based approach to knowledge-flow analysis: a case study of a manufacturing firm" in Knowledge and Process Management, Vol. 10, No. 4, pp. 260-76.
    • (2003) Knowledge and Process Management , vol.10 , Issue.4 , pp. 260-276
    • Kim, S.1    Hwang, H.2    Suh, E.3
  • 21
    • 71949100333 scopus 로고    scopus 로고
    • Nike just didn't do it right, says i2 Technologies
    • (accessed 5 March 2006)
    • Konicki, S. (2001), "Nike just didn't do it right, says i2 Technologies", Information Week, available at: www.informationweek.com/827/nike.htm (accessed 5 March 2006).
    • (2001) Information Week
    • Konicki, S.1
  • 22
    • 19944400776 scopus 로고    scopus 로고
    • Integrating knowledge management technologies in organisational business processes: Getting real time enterprises to deliver real business performance
    • Malhotra, Y. (2005), "Integrating knowledge management technologies in organisational business processes: getting real time enterprises to deliver real business performance" in Journal of Knowledge Management, Vol. 9, No. 1, pp. 7-28.
    • (2005) Journal of Knowledge Management , vol.9 , Issue.1 , pp. 7-28
    • Malhotra, Y.1
  • 24
  • 25
    • 12444261152 scopus 로고    scopus 로고
    • The development of a best practice business process improvement methodology
    • Povey, B. (1998), "The development of a best practice business process improvement methodology" in Benchmarking for Quality Management & Technology, Vol. 5, No. 1, pp. 27-44.
    • (1998) Benchmarking for Quality Management & Technology , vol.5 , Issue.1 , pp. 27-44
    • Povey, B.1
  • 26
    • 71949100807 scopus 로고    scopus 로고
    • A study of tools, methods and methodologies for business process redesign
    • paper presented at the 3rd European Academic Conference in BPR, London
    • Preece, I. and Peppard, J. (1996), "A study of tools, methods and methodologies for business process redesign", paper presented at the 3rd European Academic Conference in BPR, London.
    • (1996)
    • Preece, I.1    Peppard, J.2
  • 28
    • 12344313285 scopus 로고    scopus 로고
    • Best practices in business process redesign: An overview and qualitative evaluation of successful redesign heuristics
    • Reijers, H.A. and Limam Mansar, S. (2005), "Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics" in Omega: The International Journal of Management Science, Vol. 33, No. 4, pp. 283-306.
    • (2005) Omega: The International Journal of Management Science , vol.33 , Issue.4 , pp. 283-306
    • Reijers, H.A.1    Limam Mansar, S.2
  • 29
    • 33745869996 scopus 로고    scopus 로고
    • A blueprint for the implementation of process-oriented knowledge management
    • Remus, U. and Schub, S. (2003), "A blueprint for the implementation of process-oriented knowledge management" in Knowledge and Process Management, Vol. 10, No. 4, pp. 237-53.
    • (2003) Knowledge and Process Management , vol.10 , Issue.4 , pp. 237-253
    • Remus, U.1    Schub, S.2
  • 30
    • 71949106266 scopus 로고
    • Tools and methods in business process redesign
    • working paper, IS Research Centre, Cranfield School of Management, Cranfield
    • Ruessman, T., Preece, I. and Peppard, J. (1994), "Tools and methods in business process redesign", working paper, IS Research Centre, Cranfield School of Management, Cranfield.
    • (1994)
    • Ruessman, T.1    Preece, I.2    Peppard, J.3
  • 31
    • 0002651957 scopus 로고    scopus 로고
    • Enterprise resource planning: Making ERP a success
    • Scheer, A.W. and Habermann, F. (2000), "Enterprise resource planning: making ERP a success" in Communications of the ACM, Vol. 43, No. 4, pp. 57-61.
    • (2000) Communications of the ACM , vol.43 , Issue.4 , pp. 57-61
    • Scheer, A.W.1    Habermann, F.2
  • 32
    • 2342475935 scopus 로고    scopus 로고
    • Igniting knowledge in your business processes
    • Seely, C.P. (2002), "Igniting knowledge in your business processes" in KM Review, Vol. 5, No. 4, pp. 12-15.
    • (2002) KM Review , vol.5 , Issue.4 , pp. 12-15
    • Seely, C.P.1
  • 33
    • 57149126538 scopus 로고    scopus 로고
    • Business process improvement: Empirical assessment and extensions
    • Siha, S.M. and Saad, G.H. (2007), "Business process improvement: empirical assessment and extensions" in Business Process Management Journal, Vol. 14, No. 6, pp. 778-802.
    • (2007) Business Process Management Journal , vol.14 , Issue.6 , pp. 778-802
    • Siha, S.M.1    Saad, G.H.2
  • 34
    • 38049072772 scopus 로고    scopus 로고
    • Developments in practice XII: Knowledge-enabling business processes
    • Smith, H. and McKeen, J. (2004), "Developments in practice XII: Knowledge-enabling business processes" in Communications of the Association of Information Systems, Vol. 13, No. 4, pp. 25-38.
    • (2004) Communications of the Association of Information Systems , vol.13 , Issue.4 , pp. 25-38
    • Smith, H.1    McKeen, J.2
  • 35
    • 0037448862 scopus 로고    scopus 로고
    • The impact of strategy and integration mechanisms on enterprise system value: Empirical evidence from manufacturing firms
    • Somers, T.M. and Nelson, K. (2003), "The impact of strategy and integration mechanisms on enterprise system value: empirical evidence from manufacturing firms" in European Journal of Operational Research., Vol. 146, pp. 315-38.
    • (2003) European Journal of Operational Research , vol.146 , pp. 315-338
    • Somers, T.M.1    Nelson, K.2
  • 36
    • 84986081980 scopus 로고    scopus 로고
    • Critique of existing business process re-engineering methodologies - the development and implementation of a new methodology
    • Vokala, M. and Rezgui, Y. (2000), "Critique of existing business process re-engineering methodologies - the development and implementation of a new methodology" in Business Process Management Journal, Vol. 6, No. 3, pp. 238-50.
    • (2000) Business Process Management Journal , vol.6 , Issue.3 , pp. 238-250
    • Vokala, M.1    Rezgui, Y.2
  • 37
    • 0003135963 scopus 로고    scopus 로고
    • In search of IT productivity: Assessment issues
    • Willcocks, L., Lester, S. (Eds.), Wiley, New York, NY
    • Willcocks, L. and Lester, S. (2002), "In search of IT productivity: assessment issues" in Willcocks, L. and Lester, S. (Eds.), Beyond the IT Paradox, Wiley, New York, NY, pp. 60-97.
    • (2002) Beyond the IT Paradox , pp. 60-97
    • Willcocks, L.1    Lester, S.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.