Business process improvement: Empirical assessment and extensions

Business Process Management Journal

Volumn 14, Issue 6, 2008, Pages 778-802

  Siha, Samia M ^a   Saad, Germaine H ^b  

^a KENNESAW STATE UNIVERSITY   (United States)

^b WIDENER UNIVERSITY   (United States)

Author keywords

Business process reengineering; Modelling; Process management

Indexed keywords

EID: 57149126538     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/14637150810915973     Document Type: Article

References (62)

1. Adesola, S., Baines, T. Developing and evaluating a methodology for business process improvement Business Process Management Journal 11 1 2005 37-46
2. Ahmed, P.K., Rafiq, M. Integrated benchmarking: a holistic examination of elect techniques for benchmarking Benchmarking for Quality & Technology 5 3 1998 225-42
3. Antony, J., Banuelas, R. Key ingredients for effective implementation of six sigma program Measuring Business Excellence 6 4 2002 20-7
4. Attaran, M., Wood, G.G. How to succeed at reengineering Management Decision 37 10 1999 752-7
5. Biazzo, S. Process mapping techniques and organization analysis: lessons from sociotechnical system theory Business Process Management Journal 8 1 2002 42-52
6. Buck, C. Application of six sigma to reduce medical errors Quality Progress 2001 739-42
7. Cano, M., Drummond, S., Miller, C., Barclay, S. Learning from others: benchmarking in diverse tourism enterprises Total Quality Management 12 7/8 2001 974-80
8. Carpinetti, L.C.R., Mole, A.M.D. What to benchmark: a systematic approach and cases Benchmarking 9 3 2002 244-55
9. Carpinetti, L.C.R., Gerolamo, M.C., Dorta, M. A conceptual framework for deployment of strategy-related continuous improvement The TQM Magazine 12 5 2000 340-9
10. Denton, K.D. Process mapping trims cycle time HRM Magazine 1995 56-61
11. Furey, T.R., Diorio, S.G. Making reengineering strategic Planning Review 22 4 1994 6-13
12. Hall, G., Rosenthal, J., Wade, J. How to make reengineering really work Harvard Business Review November-December 1993 119-31
13. Hammer, M. Process management and the future of six sigma Sloan Management Review 43 2 2002 26-32
14. Hammer, M., Champy, J. Reengineering the corporation: a manifesto for business revolution Canadian Business Review 20 3 1993 37
15. Hammer, M., Stanton, S.A. The Reengineering Revolution Hammer and Co 1995
16. Keller, P.J., Jacka, J.M. Process mapping Internal Auditor 56 5 1999 60-4
17. Kooy, M.V., Edell, L., Scheckner, H.M. Use of six sigma to improve the safety and efficacy of acute anticoagulation with heparin Journal of Clinical Outcomes Management 9 8 2002 445-53
18. Kumar, S., Gupta, Y.P. Statistical process control at Motorola's Austin Assembly plant Interfaces 23 2 1993 84-92
19. Lapré, M.A., Van Wassenhove, L.N. Learning across lines: the secret to more efficient factories Havard Business Review October 2002 107-12
20. Linderman, K., Schroeder, R.G., Zaheer, S., Choo, A.S. Six sigma: a goal-theoretic perspective Journal of Operations Management 21 2002 193-203
21. Mansar, S.L., Reijers, H.A. Best practice in business process redesign: validation of redesign framework Computers in Industry 56 5 2005 457-71
22. Mehta, M., Fargher, J. Goodwill mapping Industrial Engineer September 2005 34-9
23. Motwani, J., Kumar, A., Jiang, J. Business process reengineering: a theoretical framework and an integrated model International Journal of Operations & Production Management 18 9/10 1998 964-77
24. Paradiso, J. The essential process Industrial Engineer 35 4 2003 46-8
25. Pegels, C.C. Total Quality Management: A Survey of its Important Aspects Boyd & Fraser Danvers, MA 1995
26. Peppard, J. Broadening visions of business process re-engineering OMEGA 24 3 1996 225-70
27. Peppard, J. Benchmarking, process re-engineering and strategy: some focusing frameworks Human Systems Management 18 1999 297-313
28. Popoff, F, Brache, A.P. The seven deadly sins of process improvement Chief Executive 95 June 1994 22-6
29. Pulat, B.M. Process improvement through benchmarking The TQM Magazine 6 2 1994 37-40
30. Rucker, R. Citibank increases customer loyalty with defect-free processes The Journal for Quality & Participation Fall 2000 32-6
31. Saad, G.H., Siha, S. Managing quality: critical links and a contingency model International Journal of Operations & Production Management 20 10 2000 1146-63
32. Sargiacomo, M. Benchmarking in Italy: the first case on personal motivation and satisfaction in a health business Total Quality Management 13 4 2002 489-505
33. Savory, P., Olson, J. Guidelines for using process mapping to aid improvement efforts Hospital Material Management Quarterly 22 3 2001 10-16
34. Schroeder, R.G. Six sigma: definition theory and research propositions Proceedings of Decision Science Institute (CD format) 2003
35. Shin, N., Jemella, D.F. Business process reengineering and performance improvement The Case of Chase Manhattan Bank, Business Process Management Journal 8 4 2002 351-63
36. Simpson, M., Kondouli, D., Wai, P.H. From benchmarking to business process reengineering: a case study Total Quality Management 10 4/5 1999 S717-24
37. Snyder, K.D., Paulson, P., McGrath, P. Improving processes in a small health care network: a value mapping case study Business Process Management Journal 11 1 2005 87-99
38. Taghaboni-Dutta, F., Moreland, K. Using six-sigma to improve loan portfolio performance Journal of American Academy of Business 5 1/2 2004 15-21
39. Tonnessen, T. Process improvement and the human factor Total Quality Management 11 4/5 2000 S773-8
40. Tylutki, T.P., Fox, D.G. Moving toward six sigma Quality Progress February 2002 34-41
41. Velocci, A.L. Full potential of six sigma methodology Aviation Week & Space Technology 157 14 2002 56-60
42. Watson, G.H. Strategic Benchmarking: How to Rate Your Company's Performance Against the World's Best Wiley New York, NY 1993
43. Wellins, R.S., Murphy, J.S. Reengineering: plug into the human factor Training & Development January 1995 33-7
44. Wyper, B., Harrison, A. Deployment of six sigma methodology in human resource function: a case study Total Quality Management 11 4/5 2000 720-7
45. Zairi, M., Ahmed, P.K. Benchmarking maturity as we approach the millennium Total Quality Management 10 4/5 1999 S810-6
46. Zinser, S., Baumgartner, A., Walliser, F. Best practice in reengineering: a successful example of the porsche research and development center Business Process Management 4 2 1998 154-67
47. Attaran, M. Why does reengineering fail? A practical guide for successful implementation Journal of Management Development 19 9 2000 794-801
48. Bendell, T. Structuring business process improvement methodologies Total Quality Management 16 8/9 2005 969-78
49. Dutta, F.T., Moreland, K. Using six-sigma to improve loan portfolio performance The Journal of American Academy of Business September 2004 15-21
50. Gonzalez-Benito, J., Martinez-Lorente, A.R., Dale, B.G. Business process re-engineering to total quality management: an examination of the issues Business Process Management Journal 5 4 1999 345-58
51. Greasley, A. Process improvement within a HR division at a UK Police force International Journal of Operations & Production Management 24 3 2004 230-40
52. Hammer, M. Re-engineering work: don't automate, obliterate Harvard Business Review July-August 1990 104-12
53. Hewitt, F., Robinson, S., Bennett, D. Modeling and benchmarking business processes: the supply-line example Benchmarking for Quality Management & Technology 3 2 1996 4
54. Keiley, D., Jennings, T., Topping, B., Watling, K. Hybrid benchmarking Benchmarking for Quality Management & Technology 5 1 1998 21
55. Kellner, M.I., Over, J. Process modeling, association for computing machinery Communications of the ACM 35 9 1992 75
56. Langowitz Nan, S., Roe, A. Effective benchmarking: learning from the host's viewpoint Benchmarking for Quality Management & Technology 2 2 1995 55
57. Pisano, G.P. The Development Factory: Unlocking the Potential of Process Innovation Harvard Business School Press Books Boston, MA 1996
58. Saad, G.H. Strategic performance evaluation: a descriptive and prescriptive analysis Journal of Industrial Management 101 8/9 2001 390-9
59. Saad, G.H., Guignard, M., Wang, S. Business process reengineering: conceptual and analytical extensions IFORS proceedings, July, Honolulu, Hawaii 2005
60. Upton, D.M. Designing, Managing, and Improving Operations Prentice-Hall Upper Saddle River, NJ 1998
61. Zairi, M. The integration of benchmarking and BPR: a matter of choice or necessity? Business Process Re-engineering & Management Journal 1 3 1995 3-9
62. Zairi, M., Sinclair, D. Business process re-engineering and process management: a survey of current practice and future trends in integrated management Management Decision 33 3 1995 3