A weakness determination and analysis model for business process improvement

Business Process Management Journal

Volumn 14, Issue 2, 2008, Pages 243-261

  Coskun, Semih ^a   Basligil, Huseyin ^a   Baracli, Hayri ^a  

^a YILDIZ TECHNICAL UNIVERSITY   (Turkey)

Author keywords

Business improvement; Continuous improvement; Decision making

Indexed keywords

EID: 42449161551     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/14637150810864961     Document Type: Article

References (32)

1. Adesola, S. and Baines, T. (2005), "Developing and evaluating a methodology for business process improvement", Business Process Management Journal, Vol. 11 No. 1, pp. 37-46.
2. Bal, J. (1998), "Process analysis tools for process improvement", The TQM Magazine, Vol. 10 No. 5, pp. 342-54.
3. Basu, R. and Wright, N.J. (2005), Total Operations Solutions, Elsevier Butterworth-Heinemann, Oxford.
4. Bendell, T. (2005), "Structuring business process improvement methodologies", Total Quality Management, Vol. 16 Nos 8/9, pp. 969-78.
5. Bryson, N. and Joseph, A. (1999), "Generating consensus priority point vectors a logarithmic goal programming approach", Computers & Operations Research, Vol. 26, pp. 637-43.
6. Davenport, T.H. and Short, J.E. (1990), "The new industrial engineering information technology and business process redesign", Sloan Management Review, Vol. 31 No. 4, pp. 11-27.
7. Deng, H. (1999), "Multi-criteria analysis with fuzzy pair wise comparison", International Journal of Approximate Reasoning, Vol. 21, pp. 215-31.
8. Dey, K.P., Hariharan, S. and Clegg, B.T. (2006), "Measuring the operational performance of intensive care units using the analytical hierarchy process approach", International Journal of Operations & Production Management, Vol. 26 No. 8, pp. 849-65.
9. Donner, M., Ellis, T. and Swift, K. (2001), "A technique for revealing and agreeing an agenda for process improvement", Journal of Materials Processing Technology, Vol. 118, pp. 216-8.
10. Elzinga, D.J., Horak, T., Chung-Yee, L. and Bruner, C. (1995), "Business process management survey and methodology", IEEE Transactions on Engineering Management, Vol. 24 No. 2, pp. 119-28.
11. Emblemsvag, J. and Bras, B. (2000), "Process thinking - a new paradigm for science and engineering", Futures, Vol. 32, pp. 635-54.
12. Erkip, N. and Koksalan, M. (2002), Operations Research, METU Press, Ankara (in Turkish).
13. Hammer, M. (1993), Reengineering, Sabah Press, Istanbul (in Turkish).
14. Harrington, H.J., Esseling, E.C. and van Nimwegen, H. (1997), Business Process Improvement-documentation. Analysis, Design and Management of Process Improvement, McGraw-Hill, New York, NY.
15. Kearney, W.T. (1997), "A proven recipe for success: the seven element of world class manufacturing", National Productivity Review, Vol. 16 No. 4, pp. 67-76.
16. Lee, K.T. and Chuah, K.B. (2001), "A super methodology for business process improvement an industrial case study in Hong Kong/China", International Journal of Operations & Production Management, Vol. 21 Nos 5/6, pp. 687-706.
17. Lee, R.G. and Dale, B.G. (1998), "Business process management: a review and evaluation", Business Process Management Journal, Vol. 4 No. 3, pp. 214-25.
18. McAdam, R. and McCormack, D. (2001), "Integrating business processes for global alignment and supply chain management", Business Process Management Journal, Vol. 7 No. 2, pp. 113-30.
19. McKay, A. and Radnor, Z. (1998), "A characterization of a business process", International Journal of Management Product Management, Vol. 18 No. 910, pp. 924-36.
20. Macdonald, J. (1995), "Together TQM and BPR are winners", TQM Magazine, Vol. 7 No. 3, pp. 21-5.
21. Mason-Jones, R., Berry, D. and Naim, M. (1998), "A systems engineering approach to manufacturing systems analysis", Integrated Manufacturing Systems, Vol. 9 No. 6, pp. 350-65.
22. Oktem, U. (2000), "Near miss system analysis project", The Wharton School of Management, University of Pennsylvania, Philadelphia, PA.
23. Opricovic, S. and Tzeng, G.H. (2003), "Defuzzification within a multi-criteria decision model", International Journal of Uncertainty Fuzziness and Knowledge Based Systems, Vol. 11 No. 5, pp. 635-52.
24. Povey, B. (1998), "The development of a best practice business process improvement methodology", Benchmarking for Quality Management & Technology, Vol. 5 No. 1, pp. 27-44.
25. Prasad, B. (1999), "Hybrid re-engineering strategies for process improvement", Business Process Management Journal, Vol. 5 No. 2, pp. 178-97.
26. Tinnila, M. (1995), "Strategic perspective to business process redesign", Management Decision, Vol. 33 No. 3, pp. 25-34.
27. TQM International (1994), Business Process Improvement, TQM International, London.
28. Vakola, M. and Rezgui, Y. (2000), "Critique of existing business process re-engineering methodologies - the development and implementation of a new methodology", Business Process Management Journal, Vol. 6 No. 3, pp. 238-50.
29. Wang, Y., Yang, J. and Xu, D. (2005), "A two-stage logarithmic goal programming method for generating weights from interval comparison matrices", Fuzzy Sets and Systems, Vol. 152, pp. 475-98.
30. Webster, W.A.R. (1973), Handbook of O&M Analysis, Business Books, London.
31. Zairi, M. (1997), "Business process management: a boundaryless approach to modern competitiveness", Business Process Reengineering & Management Journal, Vol. 3 No. 1, pp. 64-80.
32. Zairi, M. and Leonard, P. (1994), Practical Benchmarking: The Complete Guide, Chapman and Hall, London.