-
1
-
-
84867794672
-
Customer value propositions in business markets
-
Anderson, J.C., Narus, J.A. and van Rossum, W. (2006), "Customer value propositions in business markets" in Harvard Business Review, March, pp. 91-9.
-
(2006)
Harvard Business Review
, Issue.March
, pp. 91-99
-
-
Anderson, J.C.1
Narus, J.A.2
van Rossum, W.3
-
2
-
-
0001923392
-
Toward a concept of domesticated markets
-
Arndt, J. (1979), "Toward a concept of domesticated markets" in Journal of Marketing, Vol. 43, Fall, pp. 69-75.
-
(1979)
Journal of Marketing
, vol.43
, Issue.Fall
, pp. 69-75
-
-
Arndt, J.1
-
3
-
-
84901456607
-
Service-dominant logic and consumer culture theory: Natural allies in an emerging paradigm
-
Arnould, E.J. (2007), "Service-dominant logic and consumer culture theory: natural allies in an emerging paradigm" in Consumer Culture Theory Research in Consumer Behavior, Vol. 11, pp. 57-76.
-
(2007)
Consumer Culture Theory Research in Consumer Behavior
, vol.11
, pp. 57-76
-
-
Arnould, E.J.1
-
4
-
-
6344234780
-
River magic: Extraordinary experience and the extended service encounter
-
Arnould, E.J. and Price, L.L. (1993), "River magic: extraordinary experience and the extended service encounter" in Journal of Consumer Research, Vol. 20, June, pp. 24-45.
-
(1993)
Journal of Consumer Research
, vol.20
, Issue.June
, pp. 24-45
-
-
Arnould, E.J.1
Price, L.L.2
-
5
-
-
17144380504
-
Consumer culture theory (CCT): Twenty years of research
-
Arnould, E.J. and Thompson, C.J. (2005), "Consumer culture theory (CCT): twenty years of research" in Journal of Consumer Research, Vol. 31, No. 4, pp. 868-82.
-
(2005)
Journal of Consumer Research
, vol.31
, Issue.4
, pp. 868-882
-
-
Arnould, E.J.1
Thompson, C.J.2
-
6
-
-
36849058719
-
Toward a cultural resource-based theory of the customer
-
Lusch, R.F., Vargo, S.L. (Eds.), ME Sharpe, Armonk, NY
-
Arnould, E.J., Price, L.L. and Malshe, A. (2006), "Toward a cultural resource-based theory of the customer" in Lusch, R.F. and Vargo, S.L. (Eds.), The Service-dominant Logic of Marketing: Dialog, Debate and Directions, ME Sharpe, Armonk, NY, pp. 320-33.
-
(2006)
The Service-Dominant Logic of Marketing: Dialog, Debate and Directions
, pp. 320-333
-
-
Arnould, E.J.1
Price, L.L.2
Malshe, A.3
-
7
-
-
0031229627
-
Customer voluntary performance: Customers as partners in service delivery
-
Bettencourt, L.A. (1997), "Customer voluntary performance: customers as partners in service delivery" in Journal of Retailing, Vol. 73, No. 3, pp. 383-406.
-
(1997)
Journal of Retailing
, vol.73
, Issue.3
, pp. 383-406
-
-
Bettencourt, L.A.1
-
8
-
-
0037397355
-
Consumer-company identification: A framework for understanding consumers' relationships with companies
-
Bhattacharya, C.B. and Sen, S. (2003), "Consumer-company identification: a framework for understanding consumers' relationships with companies" in Journal of Marketing, Vol. 67, No. 2, pp. 76-88.
-
(2003)
Journal of Marketing
, vol.67
, Issue.2
, pp. 76-88
-
-
Bhattacharya, C.B.1
Sen, S.2
-
9
-
-
0001965293
-
The service encounter: Diagnosing favorable and unfavorable incidents
-
Bitner, M.J., Booms, B.H. and Tetreault, M.S. (1990), "The service encounter: diagnosing favorable and unfavorable incidents" in Journal of Marketing, Vol. 54, No. 1, pp. 71-84.
-
(1990)
Journal of Marketing
, vol.54
, Issue.1
, pp. 71-84
-
-
Bitner, M.J.1
Booms, B.H.2
Tetreault, M.S.3
-
10
-
-
46049090761
-
Service blueprinting: A practical technique for service innovation
-
Bitner, M.J., Ostrom, A.L. and Morgan, F.N. (2008), "Service blueprinting: a practical technique for service innovation" in California Management Review, Vol. 50, No. 3, pp. 66-94.
-
(2008)
California Management Review
, vol.50
, Issue.3
, pp. 66-94
-
-
Bitner, M.J.1
Ostrom, A.L.2
Morgan, F.N.3
-
11
-
-
0004244366
-
-
Butterworth-Heinemann, Oxford
-
Christopher, M., Payne, A. and Ballantyne, D. (1991), Relationship Marketing, Butterworth-Heinemann, Oxford.
-
(1991)
Relationship Marketing
-
-
Christopher, M.1
Payne, A.2
Ballantyne, D.3
-
12
-
-
0039147539
-
Switching barriers in consumer markets: An investigation of the financial services industry
-
Colgate, M. and Lang, B. (2001), "Switching barriers in consumer markets: an investigation of the financial services industry" in Journal of Consumer Marketing, Vol. 18, No. 4, pp. 332-47.
-
(2001)
Journal of Consumer Marketing
, vol.18
, Issue.4
, pp. 332-347
-
-
Colgate, M.1
Lang, B.2
-
13
-
-
0032622510
-
Observable oral participation in the servuction system: Toward a content and process model
-
Davies, B., Baron, S. and Harris, K. (1999), "Observable oral participation in the servuction system: toward a content and process model" in Journal of Business Research, Vol. 44, No. 1, pp. 47-53.
-
(1999)
Journal of Business Research
, vol.44
, Issue.1
, pp. 47-53
-
-
Davies, B.1
Baron, S.2
Harris, K.3
-
14
-
-
27844547636
-
Cocreating customer value through hyperreality in the prepurchase service experience
-
Edvardsson, B., Enquist, B. and Johnston, R. (2005), "Cocreating customer value through hyperreality in the prepurchase service experience" in Journal of Service Research, Vol. 8, No. 2, pp. 149-61.
-
(2005)
Journal of Service Research
, vol.8
, Issue.2
, pp. 149-161
-
-
Edvardsson, B.1
Enquist, B.2
Johnston, R.3
-
15
-
-
0003798540
-
-
Irwin/McGraw Hill, New York, NY, 3rd ed
-
Fitzsimmons, J.A. and Fitzsimmons, M.J. (2001), Service Management: Operations, Strategy and Information Technology, 3rd ed., Irwin/McGraw Hill, New York, NY.
-
(2001)
Service Management: Operations, Strategy and Information Technology
-
-
Fitzsimmons, J.A.1
Fitzsimmons, M.J.2
-
16
-
-
24344459486
-
Typologies of e-commerce retail failures and recovery strategies
-
Forbes, L.P., Kelley, S.W. and Hoffman, K.D. (2005), "Typologies of e-commerce retail failures and recovery strategies" in Journal of Services Marketing, Vol. 19, No. 5, pp. 280-92.
-
(2005)
Journal of Services Marketing
, vol.19
, Issue.5
, pp. 280-292
-
-
Forbes, L.P.1
Kelley, S.W.2
Hoffman, K.D.3
-
17
-
-
0031601916
-
Preventing the premature death of relationship marketing
-
Fournier, S., Dobscha, S. and Mick, D.G. (1998), "Preventing the premature death of relationship marketing" in Harvard Business Review, January/February, pp. 42-51.
-
(1998)
Harvard Business Review
, Issue.January-February
, pp. 42-51
-
-
Fournier, S.1
Dobscha, S.2
Mick, D.G.3
-
18
-
-
2442550793
-
The relationship marketing process: Communication, interaction, dialogue, value
-
Grönroos, C. (2004), "The relationship marketing process: communication, interaction, dialogue, value" in Journal of Business and Industrial Marketing, Vol. 19, No. 2, pp. 99-113.
-
(2004)
Journal of Business and Industrial Marketing
, vol.19
, Issue.2
, pp. 99-113
-
-
Grönroos, C.1
-
19
-
-
0040517064
-
The impact of other customers on service exchanges: A critical incident examination of getting along
-
Grove, S.J. and Fisk, R.P. (1997), "The impact of other customers on service exchanges: a critical incident examination of getting along" in Journal of Retailing, Vol. 73, No. 1, pp. 63-85.
-
(1997)
Journal of Retailing
, vol.73
, Issue.1
, pp. 63-85
-
-
Grove, S.J.1
Fisk, R.P.2
-
20
-
-
84986019352
-
Relationship marketing as a paradigm shift: Some conclusions from the 30R approach
-
Gummesson, E. (1997), "Relationship marketing as a paradigm shift: some conclusions from the 30R approach" in Management Decision, Vol. 35, No. 4, pp. 267-72.
-
(1997)
Management Decision
, vol.35
, Issue.4
, pp. 267-272
-
-
Gummesson, E.1
-
22
-
-
77957872873
-
After relationship marketing, CRM and one-to-one: Many-to-many networks
-
Gummesson, E. (2005), "After relationship marketing, CRM and one-to-one: many-to-many networks", Proceedings of the European Marketing Academy Conference, Milan, May.
-
(2005)
Proceedings of the European Marketing Academy Conference, Milan, May
-
-
Gummesson, E.1
-
23
-
-
85089131035
-
Many to many marketing as grand theory: A Nordic school contribution
-
Lusch, R.F., Vargo, S.L. (Eds.), ME Sharpe, Armonk, NY
-
Gummesson, E. (2006), "Many to many marketing as grand theory: a Nordic school contribution" in Lusch, R.F. and Vargo, S.L. (Eds.), The Service-dominant Logic of Marketing: Dialog, Debate and Directions, ME Sharpe, Armonk, NY, pp. 339-53.
-
(2006)
The Service-Dominant Logic of Marketing: Dialog, Debate and Directions
, pp. 339-353
-
-
Gummesson, E.1
-
24
-
-
46349106062
-
Extending the service-dominant logic: From customer centricity to balanced centricity
-
Gummesson, E. (2008), "Extending the service-dominant logic: from customer centricity to balanced centricity" in Journal of the Academy of Marketing Science, Vol. 36, No. 1, pp. 15-17.
-
(2008)
Journal of the Academy of Marketing Science
, vol.36
, Issue.1
, pp. 15-17
-
-
Gummesson, E.1
-
25
-
-
0032395145
-
Relational benefits in service industries: The customer's perspective
-
Gwinner, K.P., Gremler, D.D. and Bitner, M.J. (1998), "Relational benefits in service industries: the customer's perspective" in Journal of the Academy of Marketing Science, Vol. 26, No. 2, pp. 101-14.
-
(1998)
Journal of the Academy of Marketing Science
, vol.26
, Issue.2
, pp. 101-114
-
-
Gwinner, K.P.1
Gremler, D.D.2
Bitner, M.J.3
-
26
-
-
24344471528
-
Consumer-to-consumer conversations in service settings
-
Harris, K. and Baron, S. (2004), "Consumer-to-consumer conversations in service settings" in Journal of Service Research, Vol. 6, No. 3, pp. 287-303.
-
(2004)
Journal of Service Research
, vol.6
, Issue.3
, pp. 287-303
-
-
Harris, K.1
Baron, S.2
-
27
-
-
1642619020
-
It's all at the mall: Exploring adolescent girl' experiences
-
Haytko, D. and Baker, J. (2004), "It's all at the mall: exploring adolescent girl' experiences" in Journal of Retailing, Vol. 80, No. 1, pp. 67-83.
-
(2004)
Journal of Retailing
, vol.80
, Issue.1
, pp. 67-83
-
-
Haytko, D.1
Baker, J.2
-
28
-
-
2342475240
-
Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the internet?
-
Henning-Thurau, T., Gwinner, K.P., Walsh, G. and Gremler, D.G. (2004), "Electronic word-of-mouth via consumer-opinion platforms: what motivates consumers to articulate themselves on the internet?" in Journal of Interactive Marketing, Vol. 18, No. 1, pp. 38-52.
-
(2004)
Journal of Interactive Marketing
, vol.18
, Issue.1
, pp. 38-52
-
-
Henning-Thurau, T.1
Gwinner, K.P.2
Walsh, G.3
Gremler, D.G.4
-
30
-
-
33646545404
-
Consumption experience, customer value, and subjective personal introspection: An illustrative photographic essay
-
Holbrook, M.B. (2006), "Consumption experience, customer value, and subjective personal introspection: an illustrative photographic essay" in Journal of Business Research, Vol. 59, No. 6, pp. 714-25.
-
(2006)
Journal of Business Research
, vol.59
, Issue.6
, pp. 714-725
-
-
Holbrook, M.B.1
-
31
-
-
33845349386
-
Western backpackers and the global experience: An exploration of young people's interaction with local cultures
-
Huxley, L. (2005), "Western backpackers and the global experience: an exploration of young people's interaction with local cultures" in Tourism Culture and Communication, Vol. 5, No. 1, pp. 37-44.
-
(2005)
Tourism Culture and Communication
, vol.5
, Issue.1
, pp. 37-44
-
-
Huxley, L.1
-
32
-
-
0036444642
-
Consumer perceptions of internet retail service quality
-
Janda, S., Trocchia, P.J. and Gwinner, K.P. (2002), "Consumer perceptions of internet retail service quality" in International Journal of Service Industry Management, Vol. 13, No. 5, pp. 412-31.
-
(2002)
International Journal of Service Industry Management
, vol.13
, Issue.5
, pp. 412-431
-
-
Janda, S.1
Trocchia, P.J.2
Gwinner, K.P.3
-
35
-
-
85089132411
-
Service-dominant logic as a foundation for a general theory
-
Lusch, R.F., Vargo, S.L. (Eds.), ME Sharpe, Armonk, NY
-
Lusch, R.F. and Vargo, S.L. (2006), "Service-dominant logic as a foundation for a general theory" in Lusch, R.F. and Vargo, S.L. (Eds.), The Service-dominant Logic of Marketing: Dialog, Debate and Directions, ME Sharpe, Armonk, NY, pp. 406-20.
-
(2006)
The Service-Dominant Logic of Marketing: Dialog, Debate and Directions
, pp. 406-420
-
-
Lusch, R.F.1
Vargo, S.L.2
-
36
-
-
0000819830
-
Unacquainted influencers: When strangers interact in the retail setting
-
McGrath, M.A. and Otnes, C. (1995), "Unacquainted influencers: when strangers interact in the retail setting" in Journal of Business Research, Vol. 32, No. 3, pp. 261-72.
-
(1995)
Journal of Business Research
, vol.32
, Issue.3
, pp. 261-272
-
-
McGrath, M.A.1
Otnes, C.2
-
37
-
-
33745284560
-
Customer satisfaction and scuba-diving: Some insights from the deep
-
MacCarthy, M., O'Neill, M. and Williams, P. (2006), "Customer satisfaction and scuba-diving: some insights from the deep" in The Service Industries Journal, Vol. 26, No. 5, pp. 537-55.
-
(2006)
The Service Industries Journal
, vol.26
, Issue.5
, pp. 537-555
-
-
MacCarthy, M.1
O'Neill, M.2
Williams, P.3
-
38
-
-
3042589719
-
Shopping with friends and teens' susceptibility to peer influence
-
Mangleburg, T.F., Doney, P.M. and Bristol, T. (2004), "Shopping with friends and teens' susceptibility to peer influence" in Journal of Retailing, Vol. 80, No. 2, pp. 101-16.
-
(2004)
Journal of Retailing
, vol.80
, Issue.2
, pp. 101-116
-
-
Mangleburg, T.F.1
Doney, P.M.2
Bristol, T.3
-
39
-
-
1842808114
-
Networks of customer-to-customer relationships in marketing
-
Iacobucci, D. (Ed.), Sage Publications, Thousand Oaks, CA
-
Martin, C.L. and Clark, T. (1996), "Networks of customer-to-customer relationships in marketing" in Iacobucci, D. (Ed.), Networks in Marketing, Sage Publications, Thousand Oaks, CA, pp. 342-66.
-
(1996)
Networks in Marketing
, pp. 342-366
-
-
Martin, C.L.1
Clark, T.2
-
40
-
-
33846662860
-
Understanding customer experience
-
Meyer, C. and Schwager, A. (2007), "Understanding customer experience" in Harvard Business Review, February, pp. 117-26.
-
(2007)
Harvard Business Review
, Issue.February
, pp. 117-126
-
-
Meyer, C.1
Schwager, A.2
-
41
-
-
0001884325
-
Relationship marketing theory: Its roots and direction
-
Möller, K. and Halinen, A. (2000), "Relationship marketing theory: its roots and direction" in Journal of Marketing Management, Vol. 16, Nos 1-3, pp. 29-54.
-
(2000)
Journal of Marketing Management
, vol.16
, Issue.1-3
, pp. 29-54
-
-
Möller, K.1
Halinen, A.2
-
42
-
-
28044437723
-
The impact of customer-to-customer interactions in a high personal contact service setting
-
Moore, R., Moore, M.L. and Capella, M. (2005), "The impact of customer-to-customer interactions in a high personal contact service setting" in Journal of Services Marketing, Vol. 19, No. 7, pp. 482-91.
-
(2005)
Journal of Services Marketing
, vol.19
, Issue.7
, pp. 482-491
-
-
Moore, R.1
Moore, M.L.2
Capella, M.3
-
44
-
-
17844405047
-
Relationship hindrance: Why would consumers not want a relationship with a retailer?
-
Noble, S.M. and Phillips, J. (2004), "Relationship hindrance: why would consumers not want a relationship with a retailer?" in Journal of Retailing, Vol. 80, No. 4, pp. 289-303.
-
(2004)
Journal of Retailing
, vol.80
, Issue.4
, pp. 289-303
-
-
Noble, S.M.1
Phillips, J.2
-
45
-
-
0033439536
-
Whence consumer loyalty?
-
Oliver, R.L. (1999), "Whence consumer loyalty?" in Journal of Marketing, Vol. 63, October, pp. 33-44.
-
(1999)
Journal of Marketing
, vol.63
, Issue.October
, pp. 33-44
-
-
Oliver, R.L.1
-
46
-
-
4644353512
-
Beyond the frills of relationship marketing
-
O'Malley, L. and Prothero, A. (2004), "Beyond the frills of relationship marketing" in Journal of Business Research, Vol. 57, No. 11, pp. 1289-94.
-
(2004)
Journal of Business Research
, vol.57
, Issue.11
, pp. 1289-1294
-
-
O'Malley, L.1
Prothero, A.2
-
47
-
-
18344362629
-
Processes, relationships, settings, products and consumers: The case for qualitative diary research
-
Patterson, A. (2005), "Processes, relationships, settings, products and consumers: the case for qualitative diary research" in Qualitative Market Research: An International Journal, Vol. 8, No. 2, pp. 142-56.
-
(2005)
Qualitative Market Research: An International Journal
, vol.8
, Issue.2
, pp. 142-156
-
-
Patterson, A.1
-
48
-
-
27144554229
-
A strategic framework for customer relationship management
-
Payne, A. and Frow, P. (2005), "A strategic framework for customer relationship management" in Journal of Marketing, Vol. 69, No. 4, pp. 167-76.
-
(2005)
Journal of Marketing
, vol.69
, Issue.4
, pp. 167-176
-
-
Payne, A.1
Frow, P.2
-
49
-
-
46349104293
-
Managing the co-creation of value
-
Payne, A.F., Storbacka, K. and Frow, P. (2008), "Managing the co-creation of value" in Journal of the Academy of Marketing Science, Vol. 36, No. 1, pp. 83-96.
-
(2008)
Journal of the Academy of Marketing Science
, vol.36
, Issue.1
, pp. 83-96
-
-
Payne, A.F.1
Storbacka, K.2
Frow, P.3
-
50
-
-
0004027767
-
-
Harvard Business School Press, Boston, MA
-
Pine, B.J. II and Gilmore, J.H. (1999), The Experience Economy: Work is Theater and Every Business a Stage, Harvard Business School Press, Boston, MA.
-
(1999)
The Experience Economy: Work is Theater and Every Business a Stage
-
-
Pine II, B.J.1
Gilmore, J.H.2
-
51
-
-
3042843163
-
-
Harvard Business School Press, Boston, MA
-
Prahalad, C.K. and Ramaswamy, V. (2004), The Future of Competition: Co-creating Unique Value with Customers, Harvard Business School Press, Boston, MA.
-
(2004)
The Future of Competition: Co-Creating Unique Value with Customers
-
-
Prahalad, C.K.1
Ramaswamy, V.2
-
52
-
-
0033411585
-
Commercial friendships: Service provider-client relationships in context
-
Price, L.L. and Arnould, E.J. (1999), "Commercial friendships: service provider-client relationships in context" in Journal of Marketing, Vol. 63, No. 4, pp. 38-56.
-
(1999)
Journal of Marketing
, vol.63
, Issue.4
, pp. 38-56
-
-
Price, L.L.1
Arnould, E.J.2
-
53
-
-
84986078195
-
Barriers to relationship marketing in consumer retailing
-
Pressey, A.D. and Mathews, B.P. (2000), "Barriers to relationship marketing in consumer retailing" in Journal of Services Marketing, Vol. 14, No. 3, pp. 272-86.
-
(2000)
Journal of Services Marketing
, vol.14
, Issue.3
, pp. 272-286
-
-
Pressey, A.D.1
Mathews, B.P.2
-
54
-
-
0006316933
-
Consumer participation in services production and delivery
-
Swartz, T., Iacobucci, D. (Eds.), Sage, Thousand Oaks, CA
-
Rodie, A. and Kleine, S. (2000), "Consumer participation in services production and delivery" in Swartz, T. and Iacobucci, D. (Eds.), Handbook of Services Marketing and Management, Sage, Thousand Oaks, CA, pp. 111-25.
-
(2000)
Handbook of Services Marketing and Management
, pp. 111-125
-
-
Rodie, A.1
Kleine, S.2
-
55
-
-
33746350437
-
From the editor: The maturation of marketing as an academic discipline
-
Rust, R.T. (2006), "From the editor: the maturation of marketing as an academic discipline" in Journal of Marketing, Vol. 70, No. 3, pp. 1-2.
-
(2006)
Journal of Marketing
, vol.70
, Issue.3
, pp. 1-2
-
-
Rust, R.T.1
-
57
-
-
0002048031
-
Methods and madness in the application of computer technology to qualitative data analysis
-
Lee, R., Fielding, N. (Eds.), Sage, London
-
Siedel, J. (1991), "Methods and madness in the application of computer technology to qualitative data analysis" Lee, R. and Fielding, N. (Eds.), Using Computers in Qualitative Research, Sage, London.
-
(1991)
Using Computers in Qualitative Research
-
-
Siedel, J.1
-
59
-
-
26844483889
-
Online community: Enhancing the relationship marketing concept through customer bonding
-
Szmigin, I., Canning, L. and Reppel, A.E. (2005), "Online community: enhancing the relationship marketing concept through customer bonding" in International Journal of Service Industry Management, Vol. 16, No. 5, pp. 480-96.
-
(2005)
International Journal of Service Industry Management
, vol.16
, Issue.5
, pp. 480-496
-
-
Szmigin, I.1
Canning, L.2
Reppel, A.E.3
-
60
-
-
1642587247
-
Evolving to a new dominant logic of marketing
-
Vargo, S.L. and Lusch, R.F. (2004), "Evolving to a new dominant logic of marketing" in Journal of Marketing, Vol. 68, No. 1, pp. 1-17.
-
(2004)
Journal of Marketing
, vol.68
, Issue.1
, pp. 1-17
-
-
Vargo, S.L.1
Lusch, R.F.2
-
61
-
-
85063260164
-
Service-dominant logic: What it is, what it is not, what it might be
-
Lusch, R.F., Vargo, S.L. (Eds.), ME Sharpe, Armonk, NY
-
Vargo, S.L. and Lusch, R.F. (2006), "Service-dominant logic: what it is, what it is not, what it might be" in Lusch, R.F. and Vargo, S.L. (Eds.), The Service-dominant Logic of Marketing: Dialog, Debate and Directions, ME Sharpe, Armonk, NY, pp. 43-56.
-
(2006)
The Service-Dominant Logic of Marketing: Dialog, Debate and Directions
, pp. 43-56
-
-
Vargo, S.L.1
Lusch, R.F.2
-
62
-
-
41549086861
-
Service-dominant logic: Continuing the evolution
-
Vargo, S.L. and Lusch, R.F. (2008), "Service-dominant logic: continuing the evolution" in Journal of the Academy of Marketing Science, Vol. 36, No. 1, pp. 1-10.
-
(2008)
Journal of the Academy of Marketing Science
, vol.36
, Issue.1
, pp. 1-10
-
-
Vargo, S.L.1
Lusch, R.F.2
-
63
-
-
70449837844
-
Innovation in experiential services - an empirical view
-
DTI (Ed.), London
-
Voss, C. and Zomerdijk, L. (2007), "Innovation in experiential services - an empirical view" in DTI (Ed.), Innovation in Services, DTI, London, pp. 97-134.
-
(2007)
Innovation in Services
, pp. 97-134
-
-
Voss, C.1
Zomerdijk, L.2
|