Typologies of e-commerce retail failures and recovery strategies

Journal of Services Marketing

Volumn 19, Issue 5, 2005, Pages 280-292

  Forbes, Lukas P ^a   Kelley, Scott W ^b   Hoffman, K Douglas ^c  

^a WESTERN KENTUCKY UNIVERSITY   (United States)

^b UNIVERSITY OF KENTUCKY   (United States)

^c Department of Environmental and Radiological Health Sciences   (United States)

Author keywords

Critical incident technique; Electronic commerce; Service failures

Indexed keywords

EID: 24344459486     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040510609907     Document Type: Article

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