Service-Dominant logic and consumer culture theory: Natural allies in an emerging paradigm

Research in Consumer Behavior

Volumn 11, Issue , 2007, Pages 57-76

  Arnould, Eric J ^a  

^a Environmental Research Laboratory   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84901456607     PISSN: 08852111     EISSN: None     Source Type: Book Series    
DOI: 10.1016/S0885-2111(06)11025-X     Document Type: Article

References (104)

1. Agger, B. (1992). Cultural studies as critical theory. London: Falmer Press.
2. Allen, D. E. (2002). Toward a theory of consumer choice as sociohistorically shaped practical experience: The fits-like-a-glove (FLAG) framework. Journal of Consumer Research, 28(March), 515-532. (Pubitemid 37195125)
3. Andrieu, F., Badot, O., & Macé, S. (2004). Le West Edmonton Mall: UnÉ chafaudage Sensoriel Au Service d'une Cosmogonie Populaire? Revue Française du Marketing, 196(February), 53-67.
4. Arnold, S. J., Kozinets, R. V., & Handelman, J. M. (2001). Hometown ideology and retailer legitimation: The institutional semiotics of Wal-Mart flyers. Journal of Retailing, 77(2), 243-271. (Pubitemid 33667859)
5. Arnould, E. J., & Thompson, C. J. (2005). Consumer culture theory (CCT): Twenty years of research. Journal of Consumer Research, 31(March), 868-883.
6. Aubert-Gamet, V. (1997). Twisting servicescapes: Diversion of the physical environment in a reappropriation process. International Journal of Service Industry Management, 8(1), 26-41.
7. Badot, O. (2005). L'Autre Raison du Succès de Wal-Mart: Une Rhe'torique de L'Infra- Ordinaire. Revue Française du Marketing, 197(July), 97-108.
8. Bardhi, F., & Arnould, E. J. (2005). Thrift shopping: Combining utilitarian thrift and hedonic treat benefits. Journal of Consumer Behaviour, 4(June), 223-233.
9. Belk, R. W. (1987). A modest proposal for creating verisimilitude in consumer information processing models and some suggestions for establishing a discipline to study consumer behavior. In: R. Bagozzi, N. Dholakia & A. F. Firat (Eds), Philosophical and radical thought in marketing (pp. 361-372). Lexington, MA: Lexington Press.
10. Chronis, A., Arnould, E. J., & Hampton, R. D. (n.d.). Gettysburg re-imagined: The role of narrative imagination in consumption experience. Unpublished manuscript, California State University Stanislaus.
11. Cohen, L. (2003). A consumer's republic: The politics of mass consumption in postwar America. New York: Knopf.
12. Coupland, J. C. (2005). Invisible brands: An ethnography of households and the brands in their kitchen pantries. Journal of Consumer Research, 32(June), 106-119.
13. Cova, B. (1997). Community and consumption: Towards a definition of the "linking value" of product or services. European Journal of Marketing, 31(3/4), 297-316.
14. Cova, B., & Cova, V. (2002). Tribal marketing: The tribalisation of society and its impact on the conduct of marketing. European Journal of Marketing, 36(5/6), 595-620.
15. Crockett, D., & Wallendorf, M. (2004). The role of normative political ideology in consumer behavior. Journal of Consumer Research, 31(December), 511-529.
16. Curasi, C. F., Price, L. L., & Arnould, E. J. (2004). How individuals' cherished possessions become families' inalienable wealth. Journal of Consumer Research, 31(December), 609-623.
17. Deighton, J. (1992). The consumption of performance. Journal of Consumer Research, 19 (December), 362-373.
18. Denny, R. (2007). Pushing the boundaries of ethnography in the practice of market research. In: R. W. Belk (Ed.), Handbook of qualitative research methods in marketing. Armonk, NY: Edward Elgar.
19. Dobscha, S., & Ozanne, J. L. (2001). An ecofeminist analysis of environmentally sensitive women using qualitative methodology: The emancipatory potential of an ecological life. Journal of Public Policy & Marketing, 20(Fall), 201-214.
20. Douglas, M. (1992). Why do people want goods? In: S. Hargreaves & A. Ross (Eds), Understanding the enterprise culture (pp. 19-31). Edinburgh: Edinburgh University Press.
21. Dweck, C. S. (1996). Implicit theories as organizers of goals and behavior. In: P. M. Gollwitzer & J. A. Bargh (Eds), The psychology of action: Linking cognition and motivation to behavior (pp. 69-90). New York: Guilford Press.
22. Firat, A. F., & Venkatesh, A. (1993). Postmodernity: The age of marketing. International Journal of Research in Marketing, 10(3), 227-250.
23. Fürsich, E. (2002). Packaging culture: The potential and limitations of travel programs on global television. Communication Quarterly, 50(Spring), 204-226.
24. Grove, S. J., Fisk, R. P., & Dorsch, M. J. (1998). Assessing the theoretical components of the service encounter: A cluster analysis examination. The Service Industries Journal, 18(3), 116-593.
25. Hanssens, D. (2006). Concluding comments. Marketing Science Institute Conference, Business Insights from Consumer Culture, Toronto, Canada, 3-5 May.
26. Hebdige, D. (1996). Hiding in the light: On images and things. London: Routledge.
27. Herrmann, G. M. (2004). Haggling spoken here: Gender, class, and style in US garage sale bargaining. Journal of Popular Culture, 38(August), 55-81. (Pubitemid 41685457)
28. Hetzel, P. (1998). When hyperreality, reality, fiction and non-reality are brought together: A fragmented vision of the mall of America through personal interpretation. In: B. G. Englis, & A. Olofsson (Eds), European advances in consumer research (Vol. 3, pp. 261-266). Provo, UT: Association for Consumer Research.
29. Hirschman, E. C., Scott, L., & Wells, W. B. (1998). A model of product discourse: Linking consumer practice to cultural texts. Journal of Advertising, 27(Spring), 33-50.
30. Holbrook, M. B. (1987). What is consumer research? Journal of Consumer Research, 14(June), 128-133.
31. Holbrook, M. B. (2005). Marketing education as bad medicine for society: The gorilla dances. Journal of Public Policy & Marketing, 24(Spring), 143-145. (Pubitemid 40816530)
32. Holt, D. B. (1995). How consumers consume: A typology of consumption practices. Journal of Consumer Research, 22(June), 1-16.
33. Holt, D. B. (1997). Poststructuralist lifestyle analysis: Conceptualizing the social patterning of consumption in postmodernity. Journal of Consumer Research, 23(March), 326-351.
34. Holt, D. B. (1998). Does cultural capital structure American consumptioñJournal of Consumer Research, 25(June), 1-25.
35. Holt, D. B. (2004). How brands become icons: The principles of cultural branding. Boston: Harvard Business School Press.
36. Holt, D. B., & Thompson, C. J. (2004). Man-of-action heroes: The pursuit of heroic masculinity in everyday consumption. Journal of Consumer Research, 31(December), 425-441.
37. Johar, G. V., Holbrook, M. B., & Stern, B. B. (2001). The role of myth in creative advertising design: Theory, process and outcome. Journal of Advertising, 30(Summer), 1-25.
38. Kiecker, P., & Hartman, C. L. (1993). Purchase Pal use: Why others choose to shop with others. In: R. Varadarajan & B. Jaworski (Eds), Marketing theory and applications (pp. 78-384). Chicago, IL: American Marketing Association.
39. Kirtsoglou, E., & Theodossopoulos, D. (2004). They are taking our culture away. Critique of Anthropology, 24(June), 135-157.
40. Kopytoff, I. (1986). The cultural biography of things: Commoditization as process. In: A. Appadurai (Ed.), The social life of things: Commodities in cultural perspective (pp. 64-91). New York: Cambridge University Press.
41. Levy, S. J. (1959). Symbols for sale. Harvard Business Review, 37(July-August), 117-124.
42. Ludicke, M. (2006). A theory of marketing. Doctoral thesis, St. Gallen, St. Gallen University, Switzerland.
43. Maclaran, P., & Brown, S. (2005). The centre cannot hold: consuming the Utopian marketplace. Journal of Consumer Research, 32(June), 311-323. (Pubitemid 41356462)
44. McAlexander, J. H., Schouten, J. W., & Koening, H. F. (2002). Building brand community. Journal of Marketing, 66(1), 38-55.
45. McAlister, L. M. (2005). Toward insight and relevance. Journal of Public Policy & Marketing, 24(Spring), 131-132. (Pubitemid 40816527)
46. McCracken, G. (1986). Culture and consumption: A theoretical account of the structure and movement of the cultural meaning of consumer goods. Journal of Consumer Research, 13(June), 71-84.
47. McCracken, G. (2006). Ethnography: pros and cons. Presentation at conference on Business Insights from Consumer Culture, Marketing Science Institute, Toronto, CA, 3-5 May.
48. McGrath, M. A., & Otnes, C. (1995). Unacquainted influencers: When strangers interact in the retail setting. Journal of Business Research, 32(March), 261-264.
49. McLaughlin, T. (1996). Street smarts and critical theory: Listening to the vernacular. Madison, Wisconsin: University of Wisconsin Press.
50. Mick, D. G., Burroughs, J. E., Hetzel, P., & Brannen, M. Y. (2004). Pursuing the meaning of meaning in the commercial world: An international review of marketing and consumer research founded on semiotics. Semiotica, 152(1/4), 1-74.
51. Mick, D. G., & De Moss, M. (1990). Self-gifts: Phenomenological insights from four contexts. Journal of Consumer Research, 17(December), 322-332.
52. Miller, D. (Ed.) (1995a). Acknowledging consumption. London: Routledge.
53. Miller, D. (Ed.) (1995b). Unwrapping Christmas. Oxford: Clarendon Press.
54. Miller, D. (1998a). A theory of shopping. Ithaca: Cornell University Press.
55. Miller, D. (Ed.) (1998b). The dialectics of shopping. Chicago: University of Chicago Press.
56. Miller, D. (Ed.) (2005). Materiality. Durham, NC: Duke University Press.
57. Mintz, S. (1985). Sweetness and power: The place of sugar in modern history. New York: Penguin.
58. Mirowski, P. (2002). Machine dreams: Economics becomes a cyborg science. New York: Cambridge University Press.
59. Mitchell, W. J. (2003). Me++ The cyborg, self and the networked city. Cambridge: MIT Press.
60. Moisio, R., & Arnould, E. J. (2005). Extending the dramaturgical framework in marketing: The role of drama structure, drama content, and drama interaction in shopping performances. Journal of Consumer Behaviour, 4(4), 246-256.
61. Mukhopadhyay, A., & Johar, G. V. (2005). Where there is a will, is there a way? Effects of lay theories of self-control on setting and keeping resolutions. Journal of Consumer Research, 31(March), 779-786.
62. Muniz, A. M., Jr., & Schau, H. J. (2005). Religiosity in the abandoned Apple Newton brand community. Journal of Consumer Research, 31(March), 737-747.
63. Murray, J. B. (2002). The politics of consumption: A re-inquiry on Thompson and Haytko's (1997) "speaking of fashion". Journal of Consumer Research, 29(December), 427-440.
64. Otnes, C., & Beltramini, R. F. (1996). Gift giving: A research anthology. Bowling Green, OH: Bowling Green State University Popular Press.
65. Packard, V. O. (1957). The hidden persuaders. New York: D. McKay Co.
66. Peñaloza, L. (2001). Consuming the American west: Animating cultural meaning and memory at a stock show and rodeo. Journal of Consumer Research, 28(December), 369-399.
67. Prahalad, C. K., & Ramaswamy, V. (2000). Coopting customer competence. Harvard Business Review, 78(January-February), 79-87.
68. Prahalad, C. K., & Ramaswamy, V. (2004). Co-creation experiences: The next practice in value creation. Journal of Interactive Marketing, 18(Summer), 5-14. (Pubitemid 39289314)
69. Price, L. L., Arnould, E. J., & Malshe, A. (2006). Toward a cultural resource-based theory of the customer. In: Robert F. Lusch & Stephen L. Vargo (Eds), The new dominant logic in marketing (pp. 91-104).Armonk, NY: M. E. Sharpe.
70. Armonk, NY: M. E. Sharpe. Price, L. L., Feick, L. F., & Guskey-Federouch, A. (1988). Couponing behaviors of the market maven: Profile of a super couponer. In: M. J. Houston (Ed.), Advances in consumer research (Vol. 15, pp. 354-359). Provo, UT: Association for Consumer Research.
71. Rapaille, C. (2006). The culture code: An ingenious way to understand why people around the world live and buy as they do. New York: Broadway.
72. Ritson, M., & Elliott, R. (1999). The social uses of advertising: An ethnographic study of adolescent advertising audiences. Journal of Consumer Research, 26(December), 260-278.
73. Ritson, M., Elliott, R., & Eccles, S. (1996). Reframing IKEA: Commodity-signs, consumer creativity and the social/self dialectic. In: K. P. Corfman & J. G. Lynch, Jr. (Eds), Advances in consumer research (Vol. 23, pp. 127-131). Provo, UT: Advances in Consumer Research.
74. Rust, R. T., Lemon, K. N., & Zeithaml, V. A. (2004). Return on marketing: Using customer equity to focus marketing strategy. Journal of Marketing, 68(January), 109-127. (Pubitemid 38421780)
75. Schau, H. J., & Gilly, M. C. (2003). We are what we post? Self-presentation in personal web space. Journal of Consumer Research, 30(December), 385-404. (Pubitemid 38118559)
76. Schiffer, M. B. (1999). The material life of human beings. New York: Routledge.
77. Schindler, R. M. (1989). The excitement of getting a bargain: Some hypotheses concerning the origins and effects of smart-shopper feelings. In: T. Srull (Ed.), Advances in consumer research (Vol. 15, pp. 396-402). Provo, UT: Association for Consumer Research.
78. Schroeder, J. E., & Salzer-Mörling, M. (Eds) (2006). Brand culture. London: Routledge.
79. Schroeder, R. (1994). Cyberculture, cyborg post-modernism and the sociology of virtual reality technologies. Futures, 26(June), 519-529.
80. Scott, L. M. (1994a). Images in advertising: The need for a theory of visual rhetoric. Journal of Consumer Research, 21(September), 252-274.
81. Scott, L. M. (1994b). The bridge from text to mind: Adapting reader-response theory to consumer research. Journal of Consumer Research, 21(December), 461-481.
82. Sherry, J. F., Jr. (1983). Gift giving in anthropological perspective. Journal of Consumer Research, 10(September), 157-169.
83. Sherry, J. F., Jr. (1990). A sociocultural analysis of aMidwestern American flea market. Journal of Consumer Research, 17(June), 13-30.
84. Sherry, J. F., Jr., & McGrath, M. A. (1989). Unpacking the holiday presence: Ethnography of two gift stores. In: E. C. Hirschman (Ed.), Interpretive consumer research (pp. 158-167). Provo, UT: Association for Consumer Research.
85. Stamps, M. B., & Arnould, E. J. (1998). The Florida classic: Performing African American community. In: J. W. Alba & W. Hutchinson (Eds), Advances in consumer research (Vol. 25, pp. 578-584). Provo, UT: Association for Consumer Research.
86. Stern, B. B. (1988). Medieval allegory: Roots of advertising strategy for the mass market. Journal of Marketing, 52(3), 84-94.
87. Stern, B. B. (1995). Consumer myths: Frye's taxonomy and the structural analysis of consumption text. Journal of Consumer Research, 22(September), 165-186.
88. Thompson, C. J. (2004). Marketplace mythology and discourses of power. Journal of Consumer Research, 31(June), 162-181.
89. Thompson, C. J., & Haytko, D. L. (1997). Speaking of fashion: Consumers' uses of fashion discourses and the appropriation of countervailing cultural meanings. Journal of Consumer Research, 24(June), 15-43.
90. Thompson, C. J., & Hirschman, E. C. (1995). Understanding the socialized body: A poststructuralist analysis of consumers' self-conceptions, body images, and self-care practices. Journal of Consumer Research, 22(September), 139-154.
91. Thompson, C. J., & Troester, M. (2002). Consumer value systems in the age of postmodern fragmentation: The case of the natural health microculture. Journal of Consumer Research, 28(March), 550-572.
92. Vargo, S. L., & Lusch, R. F. (2004). Evolving to a new dominant logic for marketing. Journal of Marketing, 68(January), 1-7.
93. Vargo, S. L., & Lusch, R. F. (Eds) (2006a). The service-dominant logic of marketing: Dialog, debate, and directions. Armonk, NY: ME Sharpe.
94. Vargo, S. L., & Lusch, R. F. (2006b). Service-dominant logic: Reactions, reflections, and refinements. Marketing Theory, 6(September), 281-288.
95. Venkatesh, A., Peñaloza, L., & Firat, A. F. (2006). The market as a sign system and the logic of the market. In: S. L. Vargo & R. F. Lusch (Eds), The service-dominant logic of marketing: Dialog, debate, and directions (pp. 251-266). Armonk, NY: M. E. Sharpe.
96. Venkatesh, A., Sherry, J. F., Jr., & Firat, A. F. (1993). Postmodernism and the marketing imaginary. International Journal of Research in Marketing, 10(3), 215-224.
97. Warwick, K. (2003). Cyborg morals, cyborg values, cyborg ethics. Ethics and Information Technology, 5(3), 131-137.
98. West, P., & Carrier, J. G. (2004). Ecotourism and authenticity. Current Anthropology, 45(August), 483-491.
99. Wilk, R. R. (2006). Home cooking in the global village: Caribbean food from buccaneers to ecotourists. New York: Berg.
100. Williams, J. A., & Anderson, H. H. (2005). Engaging customers in service creation: A theater perspective. Journal of Services Marketing, 19(1), 13-23. (Pubitemid 40757408)
101. Willis, P., Jones, S., Canaan, J., & Hurd, G. (1990). Common culture: Symbolic work at play in the everyday cultures of the young. Milton Keynes: Open University Press.
102. Wood, M. (1998). Agency and organization: Toward a cyborg-consciousness. Human Relations, 51(October), 1209-1227.
103. Zukin, S. (1990). Socio-spatial prototypes of a new organization of consumption: The role of real cultural capital. Sociology, 24(February), 37-56.
104. Zwick, D., & Dholakia, N. (2006). The epistemic consumption object and postsocial consumption: expanding consumer object theory in consumer research. Consumption Markets & Culture, 9(March), 17-44.