Service quality dimensions of hybrid services

Managing Service Quality: An International Journal

Volumn 20, Issue 5, 2010, Pages 404-424

  Ganguli, Shirshendu ^a   Roy, Sanjit Kumar ^a  

^a IFHE UNIVERSITY   (India)

Author keywords

Customer services quality; Factor analysis

Indexed keywords

EID: 77956520965     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604521011073713     Document Type: Article

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