Passengers' expectations of airport service quality

Journal of Services Marketing

Volumn 21, Issue 7, 2007, Pages 492-506

  Fodness, Dale ^a   Murray, Brian ^a  

^a UNIVERSITY OF DALLAS   (United States)

Author keywords

Airports; Customer satisfaction; Customer services quality; Passengers

Indexed keywords

EID: 35648982403     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040710824852     Document Type: Article

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