Perceived service quality: Analyzing relationships among employees, customers, and financial performance

International Journal of Quality and Reliability Management

Volumn 24, Issue 9, 2007, Pages 908-926

  Yoo, Dong Kyoon ^a   Park, Jeong Ah ^b  

^a VIRGINIA STATE UNIVERSITY   (United States)

^b Catholic University of Daegu   (South Korea)

Author keywords

Customer satisfaction; Customer services quality; Financial performance; Workplace training

Indexed keywords

EID: 35348911994     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710710826180     Document Type: Article

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