Exploring the relationships between e-service quality, satisfaction, attitudes and behaviours in content-driven e-service web sites

Journal of Services Marketing

Volumn 24, Issue 2, 2010, Pages 112-127

  Carlson, Jamie ^a   O'Cass, Aron ^b  

^a UNIVERSITY OF NEWCASTLE   (Australia)

^b UNIVERSITY OF NEWCASTLE   (Australia)

Author keywords

Consumer behaviour; Customer satisfaction; Customer services quality; Internet; Services

Indexed keywords

EID: 77951469813     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876041011031091     Document Type: Article

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