Using qualitative research to refine service quality models

Qualitative Market Research: An International Journal

Volumn 4, Issue 4, 2001, Pages 217-223

  Burton, Jamie ^a   Easingwood, Christopher ^a   Murphy, John ^a  

^a UNIVERSITY OF MANCHESTER   (United Kingdom)

Author keywords

Image; Process control; Product management; Service

Indexed keywords

EID: 84986077397     PISSN: 13522752     EISSN: None     Source Type: Journal    
DOI: 10.1108/13522750110404799     Document Type: Article

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