The PESPERF scale: An instrument for measuring service quality in the School of Physical Education and Sports Sciences (PESS)

Quality Assurance in Education

Volumn 17, Issue 4, 2009, Pages 393-415

  Yildiz, Suleyman M ^a   Kara, Ali ^b  

^a BALIKESIR UNIVERSITY   (Turkey)

^b PENNSYLVANIA STATE UNIVERSITY   (United States)

Author keywords

Higher education; Measurements; Service improvements; Service quality assurance; Turkey

Indexed keywords

EID: 70350400635     PISSN: 09684883     EISSN: None     Source Type: Journal    
DOI: 10.1108/09684880910992359     Document Type: Article

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