Student satisfaction and quality of service in Italian universities

Managing Service Quality

Volumn 16, Issue 4, 2006, Pages 349-364

  Petruzzellis, Luca ^a   D'Uggento, Angela Maria ^a   Romanazzi, Salvatore ^a  

^a UNIVERSITY OF BARI   (Italy)

Author keywords

Customer satisfaction; Italy; Quality; Service levels; Universities

Indexed keywords

EID: 33746714949     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520610675694     Document Type: Review

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