Analysing service quality: The case of post-graduate Chinese students

Total Quality Management and Business Excellence

Volumn 18, Issue 3, 2007, Pages 313-331

  Barnes, Bradley R ^a  

^a UNIVERSITY OF LEEDS   (United Kingdom)

Author keywords

Action research; Service quality; Services marketing; SERVQUAL

Indexed keywords

EID: 34247898884     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783360601152558     Document Type: Article

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