Service quality in higher education using an enhanced SERVQUAL approach

Quality in Higher Education

Volumn 10, Issue 1, 2004, Pages 17-24

  Tan, Kay C ^a   Kek, Sei W ^a  

^a NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85009951780     PISSN: 13538322     EISSN: 14701081     Source Type: Journal    
DOI: 10.1080/1353832242000195032     Document Type: Article

References (13)

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13. Watson S, Saldaña A, Harvey L, 2002 The 2002 Report on the Student Experience at UCE (Birmingham, UCE), online at: ⟨http://www.uce.ac.uk/crq/publications/sss2002a.pdf⟩ (accessed 10 November 2003)