Service orientation: Antecedents, outcomes, and implications for hospitality research and practice

Service Industries Journal

Volumn 29, Issue 10, 2009, Pages 1413-1435

  Teng, Chih Ching ^a   Barrows, Clayton W ^b  

^a FU JEN CATHOLIC UNIVERSITY   (Taiwan)

^b UNIVERSITY OF NEW HAMPSHIRE   (United States)

Author keywords

Front line employee; Hospitality; Hotels; Instrument; Restaurants; Service orientation

Indexed keywords

ANTECEDENT CONDITIONS; PARSIMONY ANALYSIS; SERVICE SECTOR;

EID: 70350311049     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642060903026247     Document Type: Article

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