Customer service orientation in managerial and non-managerial employees: An exploratory study

Journal of Business and Psychology

Volumn 16, Issue 3, 2002, Pages 477-484

  Martin, Leisa A ^a   Fraser, Scott L ^b  

^a UNIVERSITY OF OKLAHOMA   (United States)

^b FLORIDA INTERNATIONAL UNIVERSITY   (United States)

Author keywords

Customer service orientation; Interpersonal skills assessment; Managerial employees; Non managerial employees

Indexed keywords

EID: 0036101236     PISSN: 08893268     EISSN: None     Source Type: Journal    
DOI: 10.1023/A:1012885310251     Document Type: Article

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