메뉴 건너뛰기




Volumn 8, Issue 3, 2000, Pages 137-147

Job Requirements Biodata as a Predictor of Performance in Customer Service Roles

Author keywords

[No Author keywords available]

Indexed keywords


EID: 0034355960     PISSN: 0965075X     EISSN: None     Source Type: Journal    
DOI: 10.1111/1468-2389.00142     Document Type: Article
Times cited : (22)

References (58)
  • 1
    • 58149373236 scopus 로고
    • Determinants of individual differences during skill acquisition: Cognitive abilities and information processing
    • Ackerman, P.L. (1988) Determinants of individual differences during skill acquisition: cognitive abilities and information processing. Journal of Experimental Psychology: General, 117, 258-318.
    • (1988) Journal of Experimental Psychology: General , vol.117 , pp. 258-318
    • Ackerman, P.L.1
  • 2
    • 0001294424 scopus 로고
    • A correlational analysis of skill specificity: Learning, abilities, and individual differences
    • Ackerman, P.L. (1990) A correlational analysis of skill specificity: learning, abilities, and individual differences. Journal of Experimental Psychology: learning, Memory, and Cognition, 16, 883-901.
    • (1990) Journal of Experimental Psychology: Learning, Memory, and Cognition , vol.16 , pp. 883-901
    • Ackerman, P.L.1
  • 3
    • 0033442041 scopus 로고    scopus 로고
    • Construct-oriented biodata: Capturing change-related and contextually relevant future performance
    • Allworth, E. and Hesketh, B. (1999) Construct-oriented biodata: capturing change-related and contextually relevant future performance. International Journal of Selection and Assessment, 7, 97-112.
    • (1999) International Journal of Selection and Assessment , vol.7 , pp. 97-112
    • Allworth, E.1    Hesketh, B.2
  • 4
    • 84986974403 scopus 로고
    • The biographical item: Can it be improved?
    • Asher, J.J. (1972) The biographical item: can it be improved? Personnel Psychology, 25, 251-269.
    • (1972) Personnel Psychology , vol.25 , pp. 251-269
    • Asher, J.J.1
  • 5
    • 84986974408 scopus 로고
    • Realistic work sample tests: A review
    • Asher, J.J. and Sciarrino, J.A. (1974) Realistic work sample tests: a review. Personnel Psychology, 27, 519-533.
    • (1974) Personnel Psychology , vol.27 , pp. 519-533
    • Asher, J.J.1    Sciarrino, J.A.2
  • 7
    • 85017206264 scopus 로고
    • The Big Five personality dimensions and job performance: A meta-analysis
    • Barrick, M.R., and Mount, M.K. (1991) The Big Five personality dimensions and job performance: a meta-analysis. Personnel Psychology, 44, 1-26.
    • (1991) Personnel Psychology , vol.44 , pp. 1-26
    • Barrick, M.R.1    Mount, M.K.2
  • 9
    • 0026875531 scopus 로고
    • Assessing the five-factor model of personality description
    • Briggs, S.R. (1992) Assessing the five-factor model of personality description, Journal of Personality, 60, 253-203.
    • (1992) Journal of Personality , vol.60 , pp. 253-1203
    • Briggs, S.R.1
  • 10
    • 0000684831 scopus 로고
    • Modelling the performance prediction problem in industrial and organisational psychology
    • M.D. Dunnette, and L.M. Hough, (eds.) Palo Alto, CA, Consulting Psychologists Press
    • Campbell, J.P. (1990) Modelling the performance prediction problem in industrial and organisational psychology. In M.D. Dunnette, and L.M. Hough, (eds.) Handbook of Industrial Psychology (2nd edn, vol. 1). Palo Alto, CA, Consulting Psychologists Press.
    • (1990) Handbook of Industrial Psychology (2nd Edn) , vol.1
    • Campbell, J.P.1
  • 11
    • 0000308117 scopus 로고
    • Estimation of the predictive power of a regression model
    • Cattin P. (1980) Estimation of the predictive power of a regression model, Journal of Applied Psychology, 65, 407-414.
    • (1980) Journal of Applied Psychology , vol.65 , pp. 407-414
    • Cattin, P.1
  • 17
    • 47949103721 scopus 로고
    • The critical incident technique
    • Flanagan, J.C. (1954) The critical incident technique. Psychological Bulletin, 51, 3270-358.
    • (1954) Psychological Bulletin , vol.51 , pp. 3270-3358
    • Flanagan, J.C.1
  • 18
    • 58149208119 scopus 로고
    • The development of markers for the Big-Five factor structure
    • Goldberg, L.R. (1992) The development of markers for the Big-Five factor structure. Psychological Assessment, 4, 26-42.
    • (1992) Psychological Assessment , vol.4 , pp. 26-42
    • Goldberg, L.R.1
  • 24
    • 0002188548 scopus 로고
    • An evaluation of three 'alternative' selection procedures
    • Hough, L.M., Keyes, M.A. and Dunnette, M.D. (1983) An evaluation of three 'alternative' selection procedures. Personnel Psychology, 36, 261-276.
    • (1983) Personnel Psychology , vol.36 , pp. 261-276
    • Hough, L.M.1    Keyes, M.A.2    Dunnette, M.D.3
  • 25
    • 0000973933 scopus 로고
    • Cognitive ability, cognitive aptitudes, job knowledge, and job performance
    • Hunter, J.E. (1986) Cognitive ability, cognitive aptitudes, job knowledge, and job performance. Journal of Vocational Behaviour, 29, 340-362.
    • (1986) Journal of Vocational Behaviour , vol.29 , pp. 340-362
    • Hunter, J.E.1
  • 26
    • 58149370343 scopus 로고
    • Validity and utility of alternative predictors of job performance
    • Hunter, J.E. and Hunter, R.F. (1984) Validity and utility of alternative predictors of job performance. Psychological Bulletin, 96, 72-98.
    • (1984) Psychological Bulletin , vol.96 , pp. 72-98
    • Hunter, J.E.1    Hunter, R.F.2
  • 27
    • 58149404006 scopus 로고
    • Halo in a multidimensional forced choice performance evaluation scale
    • King, L.M., Hunter, J.E. and Schmidt, F.L. (1980) Halo in a multidimensional forced choice performance evaluation scale. Journal of Applied Psychology, 65, 507-516.
    • (1980) Journal of Applied Psychology , vol.65 , pp. 507-516
    • King, L.M.1    Hunter, J.E.2    Schmidt, F.L.3
  • 29
    • 0001200232 scopus 로고
    • A conceptual rationale for the domain and attributes of biodata items
    • Mael, F.A. (1991) A conceptual rationale for the domain and attributes of biodata items. Personnel Psychology, 44, 763-792.
    • (1991) Personnel Psychology , vol.44 , pp. 763-792
    • Mael, F.A.1
  • 30
    • 21344491235 scopus 로고
    • Rainforest empiricism and quasi-rationality: Two approaches to objective biodata
    • Mael, F.A. and Hirsch, A.C. (1993) Rainforest empiricism and quasi-rationality: two approaches to objective biodata. Personnel Psychology, 46, 719-738.
    • (1993) Personnel Psychology , vol.46 , pp. 719-738
    • Mael, F.A.1    Hirsch, A.C.2
  • 34
    • 85080850590 scopus 로고    scopus 로고
    • Incremental validity of empirically keyed biodata scales over GMA and the five factor personality constructs
    • in press
    • Mount, M.K., Witt, L.A. and Barrick, M.R. (in press) Incremental validity of empirically keyed biodata scales over GMA and the five factor personality constructs. Personnel Psychology.
    • Personnel Psychology
    • Mount, M.K.1    Witt, L.A.2    Barrick, M.R.3
  • 35
    • 0011474738 scopus 로고
    • Making sense of people's lives: Applying principles of content and construct validity to background data
    • Mumford, M.D. and Nickels, B.J. (1990) Making sense of people's lives: applying principles of content and construct validity to background data. Forensic Reports, 3, 143-167.
    • (1990) Forensic Reports , vol.3 , pp. 143-167
    • Mumford, M.D.1    Nickels, B.J.2
  • 36
    • 84965569346 scopus 로고
    • Methodology review: Principles, procedures, and findings in the application of background data measures
    • Mumford, M.D. and Owens, W.A. (1987) Methodology review: principles, procedures, and findings in the application of background data measures. Applied Psychological Measurement, 11, 1-31.
    • (1987) Applied Psychological Measurement , vol.11 , pp. 1-31
    • Mumford, M.D.1    Owens, W.A.2
  • 37
    • 84965782582 scopus 로고
    • Fooling yourself with cross-validation: Single sample designs
    • Murphy, K.R. (1983) Fooling yourself with cross-validation: single sample designs. Personnel Psychology, 36, 111-118.
    • (1983) Personnel Psychology , vol.36 , pp. 111-118
    • Murphy, K.R.1
  • 38
    • 0002619006 scopus 로고
    • Cost-benefit considerations in choosing among cross-validation methods
    • Murphy, K.R. (1984) Cost-benefit considerations in choosing among cross-validation methods. Personnel Psychology, 37, 15-22.
    • (1984) Personnel Psychology , vol.37 , pp. 15-22
    • Murphy, K.R.1
  • 39
    • 84928224414 scopus 로고
    • Development of a methodology to obtain and assess applicant experiences for employment
    • Myers, D.C. and Fine, S.A. (1985) Development of a methodology to obtain and assess applicant experiences for employment. Public Personnel Management, 14, 51-64.
    • (1985) Public Personnel Management , vol.14 , pp. 51-64
    • Myers, D.C.1    Fine, S.A.2
  • 42
    • 0347782699 scopus 로고
    • Legal concerns in the use of weighted applications
    • Pace, L.A. and Schoenfeldt, L.F. (1977) Legal concerns in the use of weighted applications. Personnel Psychology, 35, 1-63.
    • (1977) Personnel Psychology , vol.35 , pp. 1-63
    • Pace, L.A.1    Schoenfeldt, L.F.2
  • 43
    • 0000987931 scopus 로고
    • Predicting test performance: A content valid approach to screening applicants
    • Pannone, R.D. (1984) Predicting test performance: a content valid approach to screening applicants. Personnel Psychology, 37, 507-514.
    • (1984) Personnel Psychology , vol.37 , pp. 507-514
    • Pannone, R.D.1
  • 44
    • 0012709185 scopus 로고
    • The relationship between work experience and job performance: A conceptual and meta-analytic review
    • Quinones, M.A., Ford, J.K. and Teachout, M.S. (1995) The relationship between work experience and job performance: a conceptual and meta-analytic review. Personnel Psychology, 48, 887-910.
    • (1995) Personnel Psychology , vol.48 , pp. 887-910
    • Quinones, M.A.1    Ford, J.K.2    Teachout, M.S.3
  • 45
    • 84993055485 scopus 로고
    • Validity and fairness of some alternative employee selection procedures
    • Reilly, R.R. and Chao, G.T. (1982) Validity and fairness of some alternative employee selection procedures. Personnel Psychology, 35, 1-62.
    • (1982) Personnel Psychology , vol.35 , pp. 1-62
    • Reilly, R.R.1    Chao, G.T.2
  • 46
    • 84986665711 scopus 로고
    • Personality and job competencies: The criterion related validity of some personality variables
    • Robertson, I.T. and Kinder, A. (1993) Personality and job competencies: the criterion related validity of some personality variables. Journal of Occupational and Organisational Psychology, 66, 225-244.
    • (1993) Journal of Occupational and Organisational Psychology , vol.66 , pp. 225-244
    • Robertson, I.T.1    Kinder, A.2
  • 48
    • 0002041715 scopus 로고
    • Predictive validity of biodata items generated from retrospective life experience essays
    • Russell, C.J., Mattson, J., Devlin, S.E. and Atwater, D. (1990) Predictive validity of biodata items generated from retrospective life experience essays. Journal of Applied Psychology, 75, 569-580.
    • (1990) Journal of Applied Psychology , vol.75 , pp. 569-580
    • Russell, C.J.1    Mattson, J.2    Devlin, S.E.3    Atwater, D.4
  • 49
    • 0031068718 scopus 로고    scopus 로고
    • The five factor model of personality and job performance in the European Community
    • Salgado, J.F. (1997) The five factor model of personality and job performance in the European Community. Journal of Applied Psychology, 82, 30-43.
    • (1997) Journal of Applied Psychology , vol.82 , pp. 30-43
    • Salgado, J.F.1
  • 50
    • 58149372734 scopus 로고
    • Impact of job experience and ability on job knowledge, work sample performance, and supervisory ratings of job performance
    • Schmidt, F.L., Hunter, J.E. and Outerbridge, A.N. (1986) Impact of job experience and ability on job knowledge, work sample performance, and supervisory ratings of job performance. Journal of Applied Psychology, 71, 432-439.
    • (1986) Journal of Applied Psychology , vol.71 , pp. 432-439
    • Schmidt, F.L.1    Hunter, J.E.2    Outerbridge, A.N.3
  • 52
    • 0000786527 scopus 로고
    • A Monte Carlo evaluation of three formula estimates of cross-validated multiple correlation
    • Schmitt, N., Coyle, B.W. and Rauschenberger, J.A. (1977) A Monte Carlo evaluation of three formula estimates of cross-validated multiple correlation. Psychological Bulletin, 84, 407-422.
    • (1977) Psychological Bulletin , vol.84 , pp. 407-422
    • Schmitt, N.1    Coyle, B.W.2    Rauschenberger, J.A.3
  • 53
    • 0000553532 scopus 로고
    • Meta-analysis of validity studies published between 1964 and 1982 and the investigation of study characteristics
    • Schmitt, N., Gooding, R.Z., Noe, R. A. and Kirsch, M. (1984) Meta-analysis of validity studies published between 1964 and 1982 and the investigation of study characteristics. Personnel Psychology, 37, 407-422.
    • (1984) Personnel Psychology , vol.37 , pp. 407-422
    • Schmitt, N.1    Gooding, R.Z.2    Noe, R.A.3    Kirsch, M.4
  • 54
    • 0009334294 scopus 로고
    • Developing and using factorially derived biographical scales
    • G.S. Stokes, M.D. Mumford and W.A. Owens (eds) Palo Alto, CA, Consulting Psychologists Press
    • Schoenfeldt, L.F. and Mendoza, J.L. (1994) Developing and using factorially derived biographical scales. In G.S. Stokes, M.D. Mumford and W.A. Owens (eds) The Biodata Handbook: Theory, Research, and Applications. Palo Alto, CA, Consulting Psychologists Press.
    • (1994) The Biodata Handbook: Theory, Research, and Applications
    • Schoenfeldt, L.F.1    Mendoza, J.L.2
  • 55
    • 0032220231 scopus 로고    scopus 로고
    • Toward an integrated model of work experience
    • Tesluk, P.E. and Jacobs, R.R. (1998) Toward an integrated model of work experience. Personnel Psychology, 51, 321-355.
    • (1998) Personnel Psychology , vol.51 , pp. 321-355
    • Tesluk, P.E.1    Jacobs, R.R.2
  • 56
    • 84991147043 scopus 로고
    • Personality measures as predictors of job performance: A meta-analytic review
    • Tett, R.P., Jackson, D.N. and Rothstein, M. (1991) Personality measures as predictors of job performance: a meta-analytic review. Personnel Psychology, 44, 703-742.
    • (1991) Personnel Psychology , vol.44 , pp. 703-742
    • Tett, R.P.1    Jackson, D.N.2    Rothstein, M.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.