Service staff attitudes, organisational practices and performance drivers

Journal of Management and Organization

Volumn 14, Issue 2, 2008, Pages 168-179

  Beatson, Amanda ^a   Lings, Ian ^a   Gudergan, Siegfried P ^b  

^a QUEENSLAND UNIVERSITY OF TECHNOLOGY   (Australia)

^b UNIVERSITY OF TECHNOLOGY SYDNEY   (Australia)

Author keywords

Organisational performance drivers; Research paper; Service orientation; Service training; Staff attitudes and behaviours

Indexed keywords

EID: 50249140110     PISSN: 18333672     EISSN: None     Source Type: Journal    
DOI: 10.5172/jmo.837.14.2.168     Document Type: Article

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