Validity of customer service measures in personnel selection: A review of criterion and construct evidence

Human Performance

Volumn 11, Issue 1, 1998, Pages 1-27

  Frei, Richard L ^a   McDaniel, Michael A ^b  

^a TEMPLE UNIVERSITY   (United States)

^b UNIVERSITY OF AKRON   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0032331938     PISSN: 08959285     EISSN: None     Source Type: Journal    
DOI: 10.1207/s15327043hup1101_1     Document Type: Review

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