Structural relationships among organisation service orientation, employee service performance, and consumer identification

Service Industries Journal

Volumn 28, Issue 9, 2008, Pages 1247-1263

  Wu, Cedric Hsi Jui ^a   Liang, Rong Da ^a   Tung, Wei ^b   Chang, Ching Sheng ^c  

^a NATIONAL DONG HWA UNIVERSITY   (Taiwan)

^b NATIONAL CHIAYI UNIVERSITY   (Taiwan)

^c NATIONAL CHENG KUNG UNIVERSITY   (Taiwan)

Author keywords

Consumer identification; Employee service performance; External environmental characteristics; Internal environmental characteristics; Service orientation

Indexed keywords

CONSUMER-RESOURCE INTERACTION; CORPORATE STRATEGY; INDUSTRIAL LINKAGE; PERFORMANCE ASSESSMENT; SERVICE SECTOR;

EID: 57549104665     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642060802230189     Document Type: Article

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