Organizational citizenship behavior as a critical link between HRM practices and service quality

Human Resource Management

Volumn 35, Issue 4, 1996, Pages 493-512

  Morrison, Elizabeth Wolfe ^a  

^a NONE

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[No Author keywords available]

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EID: 0039864105     PISSN: 00904848     EISSN: None     Source Type: Journal    
DOI: 10.1002/(SICI)1099-050X(199624)35:4<493::AID-HRM4>3.0.CO;2-R     Document Type: Article

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