Structural relationships between organizational service orientation, contact employee job satisfaction and citizenship behavior

International Journal of Service Industry Management

Volumn 17, Issue 1, 2006, Pages 23-50

  González, José Varela ^a   Garazo, Teresa García ^a  

^a UNIVERSITY OF SANTIAGO DE COMPOSTELA   (Spain)

Author keywords

Customer relations; Job satisfaction; Organizational effectiveness; Service control; Service industries

Indexed keywords

EID: 33644668517     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230610651561     Document Type: Article

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