What makes contact employees perform? Reactions to employee perceptions of managerial practices

International Journal of Bank Marketing

Volumn 20, Issue 7, 2002, Pages 325-332

  Chebat, Jean Charles ^a   Babin, Barry ^b   Kollias, Paul ^c  

^a HEC MONTRÉAL   (Canada)

^b UNIVERSITY OF SOUTHERN MISSISSIPPI   (United States)

^c IBN Ltd   (Canada)

Author keywords

Behavioural sciences; Employee attitudes; Management culture; Service industries

Indexed keywords

EID: 84986166684     PISSN: 02652323     EISSN: None     Source Type: Journal    
DOI: 10.1108/02652320210451223     Document Type: Article

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