Serving multiple masters: Role conflict experienced by service employees

Journal of Services Marketing

Volumn 16, Issue 1, 2002, Pages 70-87

  Chung, Beth G ^a   Schneider, Benjamin ^b  

^a SAN DIEGO STATE UNIVERSITY   (United States)

^b UNIVERSITY OF MARYLAND   (United States)

Author keywords

Employees; Reward; Role conflict; Service

Indexed keywords

EID: 84986052263     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040210419424     Document Type: Article

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