Culture and service quality expectations: Evidence from Generation Y consumers in Malaysia

Managing Service Quality

Volumn 17, Issue 6, 2007, Pages 656-680

  Kueh, Karen ^a   Voon, Boo Ho ^b  

^a SWINBURNE UNIVERSITY OF TECHNOLOGY   (Malaysia)

^b UNIVERSITI TEKNOLOGI MARA   (Malaysia)

Author keywords

Culture; Customer services quality; Food service; Malaysia

Indexed keywords

EID: 49949084941     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520710834993     Document Type: Article

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