Dimensions of service quality in developed and developing economies: multi-country cross-cultural comparisons

International Marketing Review

Volumn 22, Issue 3, 2005, Pages 256-278

  Malhotra, Naresh K ^a   Ulgado, Francis M ^a   Wu, Lan ^a   Agarwal, James ^b   Shainesh, G ^c  

^a GEORGIA INSTITUTE OF TECHNOLOGY   (United States)

^b UNIVERSITY OF CALGARY   (Canada)

^c INDIAN INSTITUTE OF MANAGEMENT BANGALORE   (India)

Author keywords

Cross cultural studies; Customer services quality; Developing countries; Service industries

Indexed keywords

EID: 21244506158     PISSN: 02651335     EISSN: None     Source Type: Journal    
DOI: 10.1108/02651330510602204     Document Type: Article

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