Service quality: Gaps in the Malaysian telemarketing industry

Journal of Business Research

Volumn 55, Issue 10, 2002, Pages 845-852

  Kassim, Norizan Mohd ^a   Bojei, Jamil ^b  

^a MULTIMEDIA UNIVERSITY   (Malaysia)

^b UNIVERSITY PUTRA MALAYSIA   (Malaysia)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0036297155     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0148-2963(00)00224-1     Document Type: Article

References (28)

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