Service quality perceptions and customer satisfaction: Evaluating the role of culture

Journal of International Marketing

Volumn 12, Issue 3, 2004, Pages 58-85

  Laroche, Michel ^a   Ueltschy, Linda C ^b   Abe, Shuzo ^c   Cleveland, Mark ^a   Yannopoulos, Peter P ^d  

^a John Molson School of Business   (Canada)

^b BOWLING GREEN STATE UNIVERSITY   (United States)

^c YOKOHAMA NATIONAL UNIVERSITY   (Japan)

^d BROCK UNIVERSITY   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 4944225019     PISSN: 1069031X     EISSN: None     Source Type: Journal    
DOI: 10.1509/jimk.12.3.58.38100     Document Type: Review

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