An empirical investigation of the role of culture on service recovery expectations

Managing Service Quality

Volumn 15, Issue 1, 2005, Pages 57-69

  Kanousi, Argyro ^a  

^a CARDIFF UNIVERSITY   (United Kingdom)

Author keywords

Culture (sociology); International marketing; Service operations; Surveys

Indexed keywords

EID: 19744379407     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520510575263     Document Type: Article

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