Service expectations of older generation Y customers: An examination of apparel retail settings

Managing Service Quality

Volumn 16, Issue 6, 2006, Pages 620-640

  Ma, Yoon Jin ^a   Niehm, Linda S ^b  

^a ILLINOIS STATE UNIVERSITY   (United States)

^b IOWA STATE UNIVERSITY   (United States)

Author keywords

Customer satisfaction; Retailing; Service levels; Shopping

Indexed keywords

EID: 33751421534     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520610711936     Document Type: Article

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