-
2
-
-
20444405530
-
The antecedents and consequences of customer satisfaction for firms
-
Anderson, E. W., & Sullivan, M. W., (1993). The antecedents and consequences of customer satisfaction for firms. Marketing Science, 12, 125–143. doi:10.1287/mksc.12.2.125
-
(1993)
Marketing Science
, vol.12
, pp. 125-143
-
-
Anderson, E.W.1
Sullivan, M.W.2
-
3
-
-
36549043750
-
The effects of image congruence on customers’ brand loyalty in the upper middle-class hotel industry
-
Back, K., (2005). The effects of image congruence on customers’ brand loyalty in the upper middle-class hotel industry. Journal of Hospitality and Tourism Research, 29(4), 448–467. doi:10.1177/1096348005276497
-
(2005)
Journal of Hospitality and Tourism Research
, vol.29
, Issue.4
, pp. 448-467
-
-
Back, K.1
-
4
-
-
70350536750
-
Country club members’ perceptions of value, image congruence, and switching costs: An exploratory study of country club members’ loyalty
-
Back, K., & Lee, J., (2009). Country club members’ perceptions of value, image congruence, and switching costs:An exploratory study of country club members’ loyalty. Journal of Hospitality and Tourism Research, 33(4), 528–546. doi:10.1177/1096348009344232
-
(2009)
Journal of Hospitality and Tourism Research
, vol.33
, Issue.4
, pp. 528-546
-
-
Back, K.1
Lee, J.2
-
5
-
-
3042652732
-
A three-component model of customer commitment to service providers
-
Bansal, H. S., Irving, P. G., & Taylor, S. F., (2004). A three-component model of customer commitment to service providers. Journal of the Academy of Marketing Science, 32(3), 234–250. doi:10.1177/0092070304263332
-
(2004)
Journal of the Academy of Marketing Science
, vol.32
, Issue.3
, pp. 234-250
-
-
Bansal, H.S.1
Irving, P.G.2
Taylor, S.F.3
-
7
-
-
84923379955
-
The role of product involvement, knowledge, and perceptions in explaining consumer purchase behavior of counterfeits: Direct and indirect effects
-
Bian, X., & Moutinho, L., (2008). The role of product involvement, knowledge, and perceptions in explaining consumer purchase behavior of counterfeits:Direct and indirect effects. Research Memorandum, 77, 1–34.
-
(2008)
Research Memorandum
, vol.77
, pp. 1-34
-
-
Bian, X.1
Moutinho, L.2
-
8
-
-
46949105576
-
The impact of experiential consumption cognitions and emotions on behavioral intentions
-
Bigné, J. E., Mattila, A. S., & Andreu, L., (2008). The impact of experiential consumption cognitions and emotions on behavioral intentions. Journal of Services Marketing, 22(4), 303–315. doi:10.1108/08876040810881704
-
(2008)
Journal of Services Marketing
, vol.22
, Issue.4
, pp. 303-315
-
-
Bigné, J.E.1
Mattila, A.S.2
Andreu, L.3
-
9
-
-
84938963036
-
Applying flow theory to booking experiences: An integrated model in an online service context
-
Bilgihan, A., Nusair, K., Okumus, F., & Cobanoglu, C., (2015). Applying flow theory to booking experiences:An integrated model in an online service context. Information and Management, 52, 668–678. doi:10.1016/j.im.2015.05.005
-
(2015)
Information and Management
, vol.52
, pp. 668-678
-
-
Bilgihan, A.1
Nusair, K.2
Okumus, F.3
Cobanoglu, C.4
-
10
-
-
0002866667
-
Evaluating service encounters: The effects of physical surroundings and employee responses
-
Bitner, M. J., (1990). Evaluating service encounters:The effects of physical surroundings and employee responses. Journal of Marketing, 54, 69–82. doi:10.2307/1251871
-
(1990)
Journal of Marketing
, vol.54
, pp. 69-82
-
-
Bitner, M.J.1
-
11
-
-
84878592106
-
Measuring visitor experiences at a modern art museum and linkages to the destination community
-
Brida, J. G., Pulina, M., & Riaño, E. M. M., (2012). Measuring visitor experiences at a modern art museum and linkages to the destination community. Journal of Heritage Tourism, 7(4), 285–299. doi:10.1080/1743873X.2012.709858
-
(2012)
Journal of Heritage Tourism
, vol.7
, Issue.4
, pp. 285-299
-
-
Brida, J.G.1
Pulina, M.2
Riaño, E.M.M.3
-
12
-
-
0007980256
-
Conceptualizing self-monitoring: Links to materialism and product involvement
-
Browne, B. A., & Kaldenberg, D. O., (1997). Conceptualizing self-monitoring:Links to materialism and product involvement. Journal of Consumer Marketing, 14(1), 31–44. doi:10.1108/07363769710155848
-
(1997)
Journal of Consumer Marketing
, vol.14
, Issue.1
, pp. 31-44
-
-
Browne, B.A.1
Kaldenberg, D.O.2
-
13
-
-
51749089520
-
Satisfaction, image and loyalty: New versus experienced customers
-
Brunner, T. A., Stöcklin, M., & Opwis, K., (2008). Satisfaction, image and loyalty:New versus experienced customers. European Journal of Marketing, 42(9/10), 1095–1105. doi:10.1108/03090560810891163
-
(2008)
European Journal of Marketing
, vol.42
, Issue.9-10
, pp. 1095-1105
-
-
Brunner, T.A.1
Stöcklin, M.2
Opwis, K.3
-
14
-
-
79955700273
-
Incentives, organisational identification, and relationship quality among members of fine arts museums
-
Camarero, C., & Garrido, M. J., (2011). Incentives, organisational identification, and relationship quality among members of fine arts museums. Journal of Service Management, 22(2), 266–287. doi:10.1108/09564231111124253
-
(2011)
Journal of Service Management
, vol.22
, Issue.2
, pp. 266-287
-
-
Camarero, C.1
Garrido, M.J.2
-
15
-
-
85010617645
-
The consumption of museum service experiences: Benefits and value of museum experiences
-
Chan, J. K. L., (2009). The consumption of museum service experiences:Benefits and value of museum experiences. Journal of Hospitality Marketing and Management, 18, 173–196. doi:10.1080/19368620802590209
-
(2009)
Journal of Hospitality Marketing and Management
, vol.18
, pp. 173-196
-
-
Chan, J.K.L.1
-
16
-
-
70350714524
-
Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists
-
Chen, C., & Chen, F., (2010). Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists. Tourism Management, 31, 29–35. doi:10.1016/j.tourman.2009.02.008
-
(2010)
Tourism Management
, vol.31
, pp. 29-35
-
-
Chen, C.1
Chen, F.2
-
17
-
-
85010483272
-
Effect of experience on cognition, affect and satisfaction: The case of Japanese visitors to Macau
-
Chen, Y., Lehto, X. Y., & Choi, S., (2009). Effect of experience on cognition, affect and satisfaction:The case of Japanese visitors to Macau. Journal of Hospitality Marketing and Management, 18, 273–293. doi:10.1080/19368620802594151
-
(2009)
Journal of Hospitality Marketing and Management
, vol.18
, pp. 273-293
-
-
Chen, Y.1
Lehto, X.Y.2
Choi, S.3
-
18
-
-
84878568460
-
Investigating the degree of visitors’ satisfaction at a museum
-
Chiappa, G. D., Ladu, M. G., Meleddu, M., & Pulina, M., (2013). Investigating the degree of visitors’ satisfaction at a museum. Anatolia–An International Journal of Tourism and Hospitality Research, 24(1), 52–62.
-
(2013)
Anatolia–An International Journal of Tourism and Hospitality Research
, vol.24
, Issue.1
, pp. 52-62
-
-
Chiappa, G.D.1
Ladu, M.G.2
Meleddu, M.3
Pulina, M.4
-
19
-
-
84865519238
-
Re-examining the influence of trust on online repeat purchase intention: The moderating role of habit and its antecedents
-
Chiu, C., Hsu, M., Lai, H., & Chang, C., (2012). Re-examining the influence of trust on online repeat purchase intention:The moderating role of habit and its antecedents. Decision Support Systems, 53(4), 835–845. doi:10.1016/j.dss.2012.05.021
-
(2012)
Decision Support Systems
, vol.53
, Issue.4
, pp. 835-845
-
-
Chiu, C.1
Hsu, M.2
Lai, H.3
Chang, C.4
-
20
-
-
85018279192
-
Relationships between brand experiences, personality traits, prestige, relationship quality, and loyalty
-
Choi, Y. G., Ok, C., & Hyun, S., (2017). Relationships between brand experiences, personality traits, prestige, relationship quality, and loyalty. International Journal of Contemporary Hospitality Management, 29(4), 1185–1202. doi:10.1108/IJCHM-11-2014-0601
-
(2017)
International Journal of Contemporary Hospitality Management
, vol.29
, Issue.4
, pp. 1185-1202
-
-
Choi, Y.G.1
Ok, C.2
Hyun, S.3
-
21
-
-
85000580172
-
A formative model of the relationship between destination quality, tourist satisfaction and intentional loyalty: An empirical test in Vietnam
-
Cong, L. C., (2016). A formative model of the relationship between destination quality, tourist satisfaction and intentional loyalty:An empirical test in Vietnam. Journal of Hospitality and Tourism Management, 26, 50–62. doi:10.1016/j.jhtm.2015.12.002
-
(2016)
Journal of Hospitality and Tourism Management
, vol.26
, pp. 50-62
-
-
Cong, L.C.1
-
22
-
-
0002704641
-
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
-
Cronin, J. J., Brady, M. K., & Hult, G. T. M., (2000). Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing, 76(2), 193–218. doi:10.1016/S0022-4359(00)00028-2
-
(2000)
Journal of Retailing
, vol.76
, Issue.2
, pp. 193-218
-
-
Cronin, J.J.1
Brady, M.K.2
Hult, G.T.M.3
-
23
-
-
0002381637
-
Measuring service quality: A re-examination and extension
-
Cronin, J. J., & Taylor, S., (1992). Measuring service quality:A re-examination and extension. Journal of Marketing, 56(1), 55–68. doi:10.2307/1252296
-
(1992)
Journal of Marketing
, vol.56
, Issue.1
, pp. 55-68
-
-
Cronin, J.J.1
Taylor, S.2
-
25
-
-
84855462285
-
Audiences at the “new” museum: Visitor commitment, diversity and leisure at the museum of New Zealand Te Papa Tongarewa
-
Davidson, L., & Sibley, P., (2011). Audiences at the “new” museum:Visitor commitment, diversity and leisure at the museum of New Zealand Te Papa Tongarewa. Visitor Studies, 14(2), 176–194. doi:10.1080/10645578.2011.608009
-
(2011)
Visitor Studies
, vol.14
, Issue.2
, pp. 176-194
-
-
Davidson, L.1
Sibley, P.2
-
26
-
-
84880336765
-
A customer satisfaction index model for international tourist hotels: Integrating consumption emotions into the American customer satisfaction index
-
Deng, W. J., Yeh, M. L., & Sung, M. L., (2013). A customer satisfaction index model for international tourist hotels:Integrating consumption emotions into the American customer satisfaction index. International Journal of Hospitality Management, 35, 133–140. doi:10.1016/j.ijhm.2013.05.010
-
(2013)
International Journal of Hospitality Management
, vol.35
, pp. 133-140
-
-
Deng, W.J.1
Yeh, M.L.2
Sung, M.L.3
-
27
-
-
3343012593
-
Involvement-response models of joint effects: An empirical test and extension
-
Dholakia, U. J., (1998). Involvement-response models of joint effects:An empirical test and extension. Advances in Consumer Research, 25(1), 499–506.
-
(1998)
Advances in Consumer Research
, vol.25
, Issue.1
, pp. 499-506
-
-
Dholakia, U.J.1
-
28
-
-
84863640287
-
Analyzing museum visitor experiences and post experience dimensions using SEM
-
Dirsehan, T., (2012). Analyzing museum visitor experiences and post experience dimensions using SEM. Bogazici Journal Review of Social, Economic and Administrative Studies, 26(1), 103–125.
-
(2012)
Bogazici Journal Review of Social, Economic and Administrative Studies
, vol.26
, Issue.1
, pp. 103-125
-
-
Dirsehan, T.1
-
29
-
-
0001951371
-
Store atmosphere: An experimental psychology approach
-
Donovan, R. J., & Rossiter, J. R., (1982). Store atmosphere:An experimental psychology approach. Journal of Retailing, 58(1), 34–57.
-
(1982)
Journal of Retailing
, vol.58
, Issue.1
, pp. 34-57
-
-
Donovan, R.J.1
Rossiter, J.R.2
-
30
-
-
84997858984
-
On creative engagement
-
Edmonds, E., Muller, L., & Connell, M., (2006). On creative engagement. Visual Communication, 5(3), 307–322. doi:10.1177/1470357206068461
-
(2006)
Visual Communication
, vol.5
, Issue.3
, pp. 307-322
-
-
Edmonds, E.1
Muller, L.2
Connell, M.3
-
31
-
-
38349171609
-
Perceived service quality and customer trust: Does enhancing customers’ service knowledge matter?
-
Eisingerich, A. B., & Bell, S. J., (2008). Perceived service quality and customer trust:Does enhancing customers’ service knowledge matter? Journal of Service Research, 10(3), 256–268. doi:10.1177/1094670507310769
-
(2008)
Journal of Service Research
, vol.10
, Issue.3
, pp. 256-268
-
-
Eisingerich, A.B.1
Bell, S.J.2
-
32
-
-
33646183228
-
An examination of moderator effects in the four-stage loyalty model
-
Evanschitzky, H., & Wunderlich, M., (2006). An examination of moderator effects in the four-stage loyalty model. Journal of Service Research, 8(4), 330–345. doi:10.1177/1094670506286325
-
(2006)
Journal of Service Research
, vol.8
, Issue.4
, pp. 330-345
-
-
Evanschitzky, H.1
Wunderlich, M.2
-
33
-
-
0000009769
-
Evaluating structural equation models with unobservable variables and measurement error
-
Fornell, C., & Larcker, D. F., (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18, 39–50. doi:10.2307/3151312
-
(1981)
Journal of Marketing Research
, vol.18
, pp. 39-50
-
-
Fornell, C.1
Larcker, D.F.2
-
34
-
-
26844444220
-
How commitment both enables and undermines marketing relationships
-
Fullerton, G., (2005). How commitment both enables and undermines marketing relationships. European Journal of Marketing, 39(11/12), 1372–1388. doi:10.1108/03090560510623307
-
(2005)
European Journal of Marketing
, vol.39
, Issue.11-12
, pp. 1372-1388
-
-
Fullerton, G.1
-
35
-
-
85023631865
-
-
March–April, The product and the brand. Harvard Business Review, 33–39
-
Gardner, B. B., & Levy, S. J., (1955, March–April). The product and the brand. Harvard Business Review, 33–39.
-
(1955)
-
-
Gardner, B.B.1
Levy, S.J.2
-
36
-
-
65249156448
-
Understanding the museum image formation process–a comparison between residents and tourists
-
Gil, S. M., & Ritchie, J. R. B., (2009). Understanding the museum image formation process–a comparison between residents and tourists. Journal of Travel Research, 47(4), 480–493. doi:10.1177/0047287508326510
-
(2009)
Journal of Travel Research
, vol.47
, Issue.4
, pp. 480-493
-
-
Gil, S.M.1
Ritchie, J.R.B.2
-
37
-
-
84955184058
-
Why male and female shoppers do not see mall loyalty through the same lens? The mediating role of self-congruity
-
Haj-Salem, N., Chebat, J. C., Michon, R., & Oliveira, S., (2016). Why male and female shoppers do not see mall loyalty through the same lens? The mediating role of self-congruity. Journal of Business Research, 69, 1219–1227. doi:10.1016/j.jbusres.2015.09.011
-
(2016)
Journal of Business Research
, vol.69
, pp. 1219-1227
-
-
Haj-Salem, N.1
Chebat, J.C.2
Michon, R.3
Oliveira, S.4
-
38
-
-
67349141417
-
Influencing factors on restaurant customers’ revisit intention: The roles of emotions and switching barriers
-
Han, H., Back, K., & Barrett, B., (2009). Influencing factors on restaurant customers’ revisit intention:The roles of emotions and switching barriers. International Journal of Hospitality Management, 28, 563–572. doi:10.1016/j.ijhm.2009.03.005
-
(2009)
International Journal of Hospitality Management
, vol.28
, pp. 563-572
-
-
Han, H.1
Back, K.2
Barrett, B.3
-
39
-
-
84874431941
-
An extension of the four-stage loyalty model: The critical role of positive switching barriers
-
Han, H., & Hyun, S., (2012). An extension of the four-stage loyalty model:The critical role of positive switching barriers. Journal of Travel and Tourism Marketing, 29, 40–56. doi:10.1080/10548408.2012.638559
-
(2012)
Journal of Travel and Tourism Marketing
, vol.29
, pp. 40-56
-
-
Han, H.1
Hyun, S.2
-
40
-
-
84879819623
-
Image congruence and relationship quality in predicting switching intention: Conspicuousness of product use as a moderator variable
-
Han, H., & Hyun, S., (2013). Image congruence and relationship quality in predicting switching intention:Conspicuousness of product use as a moderator variable. Journal of Hospitality and Tourism Research, 37(7), 303–329. doi:10.1177/1096348012436381
-
(2013)
Journal of Hospitality and Tourism Research
, vol.37
, Issue.7
, pp. 303-329
-
-
Han, H.1
Hyun, S.2
-
41
-
-
84903546783
-
Customer retention in the medical tourism industry: Impact of quality, satisfaction, trust, and price reasonableness
-
Han, H., & Hyun, S., (2015). Customer retention in the medical tourism industry:Impact of quality, satisfaction, trust, and price reasonableness. Tourism Management, 46, 20–29. doi:10.1016/j.tourman.2014.06.003
-
(2015)
Tourism Management
, vol.46
, pp. 20-29
-
-
Han, H.1
Hyun, S.2
-
42
-
-
79958822235
-
Cognitive, affective, conative, and action loyalty: Testing the impact of inertia
-
Han, H., Kim, Y., & Kim, E., (2011). Cognitive, affective, conative, and action loyalty:Testing the impact of inertia. International Journal of Hospitality Management, 30, 1008–1019. doi:10.1016/j.ijhm.2011.03.006
-
(2011)
International Journal of Hospitality Management
, vol.30
, pp. 1008-1019
-
-
Han, H.1
Kim, Y.2
Kim, E.3
-
43
-
-
2342622104
-
Why do people play on-line games? An extended TAM with social influences and flow experience
-
Hsu, C., & Lu, H., (2004). Why do people play on-line games? An extended TAM with social influences and flow experience. Information and Management, 41, 853–868. doi:10.1016/j.im.2003.08.014
-
(2004)
Information and Management
, vol.41
, pp. 853-868
-
-
Hsu, C.1
Lu, H.2
-
44
-
-
77951821989
-
Predictors of relationship quality and loyalty in the chain restaurant industry
-
Hyun, S., (2010). Predictors of relationship quality and loyalty in the chain restaurant industry. Cornell Hospitality Quarterly, 51(2), 251–267. doi:10.1177/1938965510363264
-
(2010)
Cornell Hospitality Quarterly
, vol.51
, Issue.2
, pp. 251-267
-
-
Hyun, S.1
-
45
-
-
84961213578
-
A model of patrons’ impulsive ordering behaviors in luxury restaurants
-
Hyun, S., Han, H., & Kim, W., (2016). A model of patrons’ impulsive ordering behaviors in luxury restaurants. Asia Pacific Journal of Tourism Research, 21(5), 541–569. doi:10.1080/10941665.2015.1062403
-
(2016)
Asia Pacific Journal of Tourism Research
, vol.21
, Issue.5
, pp. 541-569
-
-
Hyun, S.1
Han, H.2
Kim, W.3
-
46
-
-
84937111955
-
The antecedents and consequences of travelers’ need for uniqueness: An empirical study of restaurant experiences
-
Hyun, S., & Park, S., (2016). The antecedents and consequences of travelers’ need for uniqueness:An empirical study of restaurant experiences. Asia Pacific Journal of Tourism Research, 21(6), 596–623. doi:10.1080/10941665.2015.1062404
-
(2016)
Asia Pacific Journal of Tourism Research
, vol.21
, Issue.6
, pp. 596-623
-
-
Hyun, S.1
Park, S.2
-
47
-
-
85019230704
-
Understanding the dimensions of customer relationships in the hotel and restaurant industries
-
Hyun, S., & Perdue, R. R., (2017). Understanding the dimensions of customer relationships in the hotel and restaurant industries. International Journal of Hospitality Management, 64, 73–84. doi:10.1016/j.ijhm.2017.03.002
-
(2017)
International Journal of Hospitality Management
, vol.64
, pp. 73-84
-
-
Hyun, S.1
Perdue, R.R.2
-
48
-
-
84986166758
-
Consumers and brands: A study of the impact of self-image congruence on brand preference and satisfaction
-
Jamal, A., & Goode, M. H., (2001). Consumers and brands:A study of the impact of self-image congruence on brand preference and satisfaction. Marketing Intelligence & Planning, 19(7), 482–492. doi:10.1108/02634500110408286
-
(2001)
Marketing Intelligence & Planning
, vol.19
, Issue.7
, pp. 482-492
-
-
Jamal, A.1
Goode, M.H.2
-
49
-
-
84904704156
-
Testing the moderation effect of hotel ambience on the relationships among social comparison, affect, satisfaction, and behavioral intentions
-
Jani, D., & Han, H., (2014). Testing the moderation effect of hotel ambience on the relationships among social comparison, affect, satisfaction, and behavioral intentions. Journal of Travel and Tourism Marketing, 31, 731–746. doi:10.1080/10548408.2014.888967
-
(2014)
Journal of Travel and Tourism Marketing
, vol.31
, pp. 731-746
-
-
Jani, D.1
Han, H.2
-
50
-
-
33644664400
-
The physical environment in museums and its effects on visitors’ satisfaction
-
Jeong, J., & Lee, K., (2006). The physical environment in museums and its effects on visitors’ satisfaction. Building and Environment, 41, 963–969. doi:10.1016/j.buildenv.2005.04.004
-
(2006)
Building and Environment
, vol.41
, pp. 963-969
-
-
Jeong, J.1
Lee, K.2
-
51
-
-
84896203033
-
Museums
-
Towse R., (ed), Northampton, MA: Edward Elgar
-
Johnson, P. S., (2003). Museums. In R., Towse (Ed.), A handbook of cultural economics (pp. 315–320). Northampton, MA:Edward Elgar.
-
(2003)
A handbook of cultural economics
, pp. 315-320
-
-
Johnson, P.S.1
-
52
-
-
0013146939
-
Switching barriers and repurchase intentions in services
-
Jones, M. A., Mothersbaugh, D. L., & Beatty, S. E., (2000). Switching barriers and repurchase intentions in services. Journal of Retailing, 76(2), 259–274. doi:10.1016/S0022-4359(00)00024-5
-
(2000)
Journal of Retailing
, vol.76
, Issue.2
, pp. 259-274
-
-
Jones, M.A.1
Mothersbaugh, D.L.2
Beatty, S.E.3
-
53
-
-
84858745175
-
Why do satisfied customers switch? Focus on the restaurant patron variety-seeking orientation and purchase decision involvement
-
Jung, H. S., & Yoon, H. H., (2012). Why do satisfied customers switch? Focus on the restaurant patron variety-seeking orientation and purchase decision involvement. International Journal of Hospitality Management, 31, 875–884. doi:10.1016/j.ijhm.2011.10.006
-
(2012)
International Journal of Hospitality Management
, vol.31
, pp. 875-884
-
-
Jung, H.S.1
Yoon, H.H.2
-
54
-
-
84990990658
-
The relationship between shopping mall image and congruity on customer behaviour: Evidence from Indonesia
-
Kaihatu, T. S., & Spence, M. T., (2016). The relationship between shopping mall image and congruity on customer behaviour:Evidence from Indonesia. Australasian Marketing Journal (AMJ), 24, 141–145. doi:10.1016/j.ausmj.2016.01.004
-
(2016)
Australasian Marketing Journal (AMJ)
, vol.24
, pp. 141-145
-
-
Kaihatu, T.S.1
Spence, M.T.2
-
55
-
-
38249025105
-
After sales service quality: Views between industrial customers and service managers
-
Kasper, H., & Lemmink, J., (1989). After sales service quality:Views between industrial customers and service managers. Industrial Marketing Management, 18(3), 199–208. doi:10.1016/0019-8501(89)90036-9
-
(1989)
Industrial Marketing Management
, vol.18
, Issue.3
, pp. 199-208
-
-
Kasper, H.1
Lemmink, J.2
-
56
-
-
34250176564
-
Understanding participation patterns and trends in tourism cultural attractions
-
Kim, H., Cheng, C. K., & O’Leary, T. J., (2007). Understanding participation patterns and trends in tourism cultural attractions. Tourism Management, 28(5), 1366–1371. doi:10.1016/j.tourman.2006.09.023
-
(2007)
Tourism Management
, vol.28
, Issue.5
, pp. 1366-1371
-
-
Kim, H.1
Cheng, C.K.2
O’Leary, T.J.3
-
57
-
-
85023624223
-
-
The effects of exhibition viewing factors as culture tour products on satisfaction: Focused on the moderating effect of authenticity (Unpublished dissertation). Sejong University, Seoul
-
Kim, J., (2013). The effects of exhibition viewing factors as culture tour products on satisfaction:Focused on the moderating effect of authenticity (Unpublished dissertation). Sejong University, Seoul.
-
(2013)
-
-
Kim, J.1
-
58
-
-
85023608504
-
Investigation of the relationships among physical environments, affect, and visitor satisfaction in art museum: Testing the moderating impact of flow
-
Kim, J., & Han, H., (2015). Investigation of the relationships among physical environments, affect, and visitor satisfaction in art museum:Testing the moderating impact of flow. Journal of Tourism and Leisure Research, 27(2), 153–169.
-
(2015)
Journal of Tourism and Leisure Research
, vol.27
, Issue.2
, pp. 153-169
-
-
Kim, J.1
Han, H.2
-
59
-
-
43349094663
-
Predicting product purchase and usage: The role perceives control, past behavior and product involvement
-
Kokkinaki, F., (1999). Predicting product purchase and usage:The role perceives control, past behavior and product involvement. Advances in Consumer Research, 26, 576–583.
-
(1999)
Advances in Consumer Research
, vol.26
, pp. 576-583
-
-
Kokkinaki, F.1
-
60
-
-
0036015968
-
Applying the technology acceptance model and flow theory to online consumer behavior
-
Koufaris, M., (2002). Applying the technology acceptance model and flow theory to online consumer behavior. Information Systems Research, 13(2), 205–223. doi:10.1287/isre.13.2.205.83
-
(2002)
Information Systems Research
, vol.13
, Issue.2
, pp. 205-223
-
-
Koufaris, M.1
-
61
-
-
84988925188
-
Examining the role of destination personality and self-congruity in predicting tourist behavior
-
Kumar, V., (2016). Examining the role of destination personality and self-congruity in predicting tourist behavior. Tourism Management Perspectives, 20, 217–227. doi:10.1016/j.tmp.2016.09.006
-
(2016)
Tourism Management Perspectives
, vol.20
, pp. 217-227
-
-
Kumar, V.1
-
62
-
-
36549034770
-
The effect of consumption emotions on satisfaction and word-of-mouth communications
-
Ladhari, R., (2007). The effect of consumption emotions on satisfaction and word-of-mouth communications. Psychology and Marketing, 24(12), 1085–1108. doi:10.1002/mar.20195
-
(2007)
Psychology and Marketing
, vol.24
, Issue.12
, pp. 1085-1108
-
-
Ladhari, R.1
-
63
-
-
84920509554
-
The roles of value, satisfaction, and commitment in the effect of service quality on customer loyalty in Hong Kong-style tea restaurants
-
Lai, I. K. W., (2015). The roles of value, satisfaction, and commitment in the effect of service quality on customer loyalty in Hong Kong-style tea restaurants. Cornell Hospitality Quarterly, 56(1), 118–138. doi:10.1177/1938965514556149
-
(2015)
Cornell Hospitality Quarterly
, vol.56
, Issue.1
, pp. 118-138
-
-
Lai, I.K.W.1
-
64
-
-
33750619779
-
-
Sydney: University of Technology and Powerhouse Museum
-
Lynch, R., Burton, C., Scott, C., Wilson, P., & Smith, P., (2000). Leisure and change:Implications for museums in the 21st century. Sydney:University of Technology and Powerhouse Museum.
-
(2000)
Leisure and change: Implications for museums in the 21st century
-
-
Lynch, R.1
Burton, C.2
Scott, C.3
Wilson, P.4
Smith, P.5
-
65
-
-
21344475322
-
The commitment-trust theory of relationship marketing
-
Morgan, R. M., & Hunt, S. D., (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58(3), 20–38. doi:10.2307/1252308
-
(1994)
Journal of Marketing
, vol.58
, Issue.3
, pp. 20-38
-
-
Morgan, R.M.1
Hunt, S.D.2
-
66
-
-
0038120970
-
The influence of goal-directed and experiential activities on online flow experiences
-
Novak, T. P., Hoffman, D. L., & Duhachek, A., (2003). The influence of goal-directed and experiential activities on online flow experiences. Journal of Consumer Psychology, 13(1/2), 3–16. doi:10.1207/S15327663JCP13-1&2_01
-
(2003)
Journal of Consumer Psychology
, vol.13
, Issue.1-2
, pp. 3-16
-
-
Novak, T.P.1
Hoffman, D.L.2
Duhachek, A.3
-
67
-
-
0034340409
-
Measuring the customer experience in online environments: A structural modeling approach
-
Novak, T. P., Hoffman, D. L., & Yung, Y. F., (2000). Measuring the customer experience in online environments:A structural modeling approach. Marketing Science, 19(1), 22–42. doi:10.1287/mksc.19.1.22.15184
-
(2000)
Marketing Science
, vol.19
, Issue.1
, pp. 22-42
-
-
Novak, T.P.1
Hoffman, D.L.2
Yung, Y.F.3
-
68
-
-
0000396442
-
A cognitive model of the antecedents and consequences of satisfaction decisions
-
Oliver, R. L., (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17, 460–469. doi:10.2307/3150499
-
(1980)
Journal of Marketing Research
, vol.17
, pp. 460-469
-
-
Oliver, R.L.1
-
70
-
-
0033439536
-
Whence consumer loyalty?
-
Oliver, R. L., (1999). Whence consumer loyalty? Journal of Marketing, 63, 33–44. doi:10.2307/1252099
-
(1999)
Journal of Marketing
, vol.63
, pp. 33-44
-
-
Oliver, R.L.1
-
71
-
-
84863970481
-
The effects of image congruence and self-monitoring on product evaluations: A comparison between genuine and counterfeit products
-
Peng, L., Wong, A. H. K., & Wan, L. C., (2012). The effects of image congruence and self-monitoring on product evaluations:A comparison between genuine and counterfeit products. Journal of Global Marketing, 25, 17–28. doi:10.1080/08911762.2012.697380
-
(2012)
Journal of Global Marketing
, vol.25
, pp. 17-28
-
-
Peng, L.1
Wong, A.H.K.2
Wan, L.C.3
-
73
-
-
77955914572
-
Influence of the quality of food, service, and physical environment on customer satisfaction and behavioral intention in quick-casual restaurants: Moderating role of perceived price
-
Ryu, K., & Han, H., (2010). Influence of the quality of food, service, and physical environment on customer satisfaction and behavioral intention in quick-casual restaurants:Moderating role of perceived price. Journal of Hospitality and Tourism Research, 34(3), 310–329. doi:10.1177/1096348009350624
-
(2010)
Journal of Hospitality and Tourism Research
, vol.34
, Issue.3
, pp. 310-329
-
-
Ryu, K.1
Han, H.2
-
75
-
-
0001561946
-
Self-concept in consumer behavior: A critical review
-
Sirgy, M. J., (1982). Self-concept in consumer behavior:A critical review. Journal of Consumer Research, 9, 287–330. doi:10.1086/208924
-
(1982)
Journal of Consumer Research
, vol.9
, pp. 287-330
-
-
Sirgy, M.J.1
-
76
-
-
0002086057
-
Self image/product image congruity and consumer decision making
-
Sirgy, M. J., (1985). Self image/product image congruity and consumer decision making. International Journal of Management, 2(4), 49–63.
-
(1985)
International Journal of Management
, vol.2
, Issue.4
, pp. 49-63
-
-
Sirgy, M.J.1
-
77
-
-
33846278924
-
Assessing the predictive validity of two methods of measuring self-image congruence
-
Sirgy, M. J., Grewal, D., Mangleburg, T. F., Park, J., Chon, K., Claiborne, C. B., … Berkman, H., (1997). Assessing the predictive validity of two methods of measuring self-image congruence. Journal of the Academy of Marketing Science, 25(3), 229–241. doi:10.1177/0092070397253004
-
(1997)
Journal of the Academy of Marketing Science
, vol.25
, Issue.3
, pp. 229-241
-
-
Sirgy, M.J.1
Grewal, D.2
Mangleburg, T.F.3
Park, J.4
Chon, K.5
Claiborne, C.B.6
Berkman, H.7
-
78
-
-
0034084349
-
Destination image, self-congruity, and travel behavior: Toward an integrative model
-
Sirgy, M. J., & Su, C., (2000). Destination image, self-congruity, and travel behavior:Toward an integrative model. Journal of Travel Research, 38, 340–352. doi:10.1177/004728750003800402
-
(2000)
Journal of Travel Research
, vol.38
, pp. 340-352
-
-
Sirgy, M.J.1
Su, C.2
-
79
-
-
84872708169
-
New service bonds and customer value in customer relationship management: The case of museum visitors
-
Siu, N. Y., Zhang, T. J., Dong, P., & Kwan, H., (2013). New service bonds and customer value in customer relationship management:The case of museum visitors. Tourism Management, 36, 293–303. doi:10.1016/j.tourman.2012.12.001
-
(2013)
Tourism Management
, vol.36
, pp. 293-303
-
-
Siu, N.Y.1
Zhang, T.J.2
Dong, P.3
Kwan, H.4
-
80
-
-
62949240125
-
Escaping to the gallery”: Understanding the motivations of visitors to galleries
-
Slater, A., (2007). “Escaping to the gallery”:Understanding the motivations of visitors to galleries. International Journal of Nonprofit and Voluntary Sector Marketing, 12, 149–162. doi:10.1002/nvsm.282
-
(2007)
International Journal of Nonprofit and Voluntary Sector Marketing
, vol.12
, pp. 149-162
-
-
Slater, A.1
-
81
-
-
79953163012
-
Gazing from home: Cultural tourism and art museums
-
Stylianou-Lambert, T., (2011). Gazing from home:Cultural tourism and art museums. Annals of Tourism Research, 38(2), 403–421. doi:10.1016/j.annals.2010.09.001
-
(2011)
Annals of Tourism Research
, vol.38
, Issue.2
, pp. 403-421
-
-
Stylianou-Lambert, T.1
-
82
-
-
84892851373
-
Keeping your audience: Presenting a visitor engagement scale
-
Taheri, B., Jafari, A., & O’Gorman, K., (2014). Keeping your audience:Presenting a visitor engagement scale. Tourism Management, 42, 321–329. doi:10.1016/j.tourman.2013.12.011
-
(2014)
Tourism Management
, vol.42
, pp. 321-329
-
-
Taheri, B.1
Jafari, A.2
O’Gorman, K.3
-
83
-
-
43949153571
-
An assessment of the relationship between service quality and customer satisfaction in the formation of consumers’ purchase intentions
-
Taylor, S. A., & Baker, T. L., (1994). An assessment of the relationship between service quality and customer satisfaction in the formation of consumers’ purchase intentions. Journal of Retailing, 70(2), 163–178. doi:10.1016/0022-4359(94)90013-2
-
(1994)
Journal of Retailing
, vol.70
, Issue.2
, pp. 163-178
-
-
Taylor, S.A.1
Baker, T.L.2
-
84
-
-
84986163995
-
Service quality and satisfaction perceptions: Curvilinear and interaction effect
-
Ting, D. H., (2004). Service quality and satisfaction perceptions:Curvilinear and interaction effect. International Journal of Bank Marketing, 22(6), 407–420. doi:10.1108/02652320410559330
-
(2004)
International Journal of Bank Marketing
, vol.22
, Issue.6
, pp. 407-420
-
-
Ting, D.H.1
-
85
-
-
77955927189
-
Ambivalence and involvement in the satisfaction-repurchase loyalty relationship
-
Tuu, H. H., & Olsen, S. O., (2010). Ambivalence and involvement in the satisfaction-repurchase loyalty relationship. Australasian Marketing Journal (AMJ), 18(3), 151–158. doi:10.1016/j.ausmj.2010.03.002
-
(2010)
Australasian Marketing Journal (AMJ)
, vol.18
, Issue.3
, pp. 151-158
-
-
Tuu, H.H.1
Olsen, S.O.2
-
86
-
-
0000222420
-
The dimensionality and correlates of flow in human-computer interactions
-
Webster, J., Trevino, L. K., & Ryan, L., (1993). The dimensionality and correlates of flow in human-computer interactions. Computers in Human Behavior, 9(4), 411–426. doi:10.1016/0747-5632(93)90032-N
-
(1993)
Computers in Human Behavior
, vol.9
, Issue.4
, pp. 411-426
-
-
Webster, J.1
Trevino, L.K.2
Ryan, L.3
-
87
-
-
0002815002
-
The dimensionality of consumption emotion patterns and consumer satisfaction
-
Westbrook, R. A., & Oliver, R. L., (1991). The dimensionality of consumption emotion patterns and consumer satisfaction. Journal of Consumer Research, 18, 84–91. doi:10.1086/209243
-
(1991)
Journal of Consumer Research
, vol.18
, pp. 84-91
-
-
Westbrook, R.A.1
Oliver, R.L.2
-
88
-
-
0030548125
-
The behavioral consequences of service quality
-
Zeithaml, V. A., Berry, L. L., & Parasuraman, A., (1996). The behavioral consequences of service quality. Journal of Marketing, 60, 31–46. doi:10.2307/1251929
-
(1996)
Journal of Marketing
, vol.60
, pp. 31-46
-
-
Zeithaml, V.A.1
Berry, L.L.2
Parasuraman, A.3
-
89
-
-
84937198463
-
The structure of customer satisfaction with cruise-line services: An empirical investigation based on online word of mouth
-
Zhang, Z., Ye, Q., Song, H., & Liu, T., (2015). The structure of customer satisfaction with cruise-line services:An empirical investigation based on online word of mouth. Current Issues in Tourism, 18(5), 450–464. doi:10.1080/13683500.2013.776020
-
(2015)
Current Issues in Tourism
, vol.18
, Issue.5
, pp. 450-464
-
-
Zhang, Z.1
Ye, Q.2
Song, H.3
Liu, T.4
|