Service quality and satisfaction perceptions: Curvilinear and interaction effect

International Journal of Bank Marketing

Volumn 22, Issue 6, 2004, Pages 407-420

  Hooi Ting, Ding ^a  

^a UNIVERSITI UTARA MALAYSIA   (Malaysia)

Author keywords

Banks; Corporate ownership; Customer satisfaction; Customer services quality; Malaysia

Indexed keywords

EID: 84986163995     PISSN: 02652323     EISSN: None     Source Type: Journal    
DOI: 10.1108/02652320410559330     Document Type: Article

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