A multilevel consideration of service design conditions: Towards a portfolio of organisational capabilities, interactive practices and individual abilities

Journal of Service Theory and Practice

Volumn 27, Issue 2, 2017, Pages 384-407

  Karpen, Ingo Oswald ^a,b   Gemser, Gerda ^c   Calabretta, Giulia ^d  

^a RMIT UNIVERSITY   (Australia)

^b Department of International Economics and Management   (Denmark)

^c RMIT UNIVERSITY   (Australia)

^d FACULTY OF INDUSTRIAL DESIGN ENGINEERING   (Netherlands)

Author keywords

Abilities; Capabilities; Constellations; Microfoundations perspective; Practices; Service design

Indexed keywords

EID: 85013074872     PISSN: 20556225     EISSN: None     Source Type: Journal    
DOI: 10.1108/JSTP-05-2015-0121     Document Type: Article

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