Corrigendum to Identifying Opportunities for Improvement in Online Shopping Sites [Journal of Retailing and Consumer Services, volume 31 (2016) 228-238](S0969698916300807)(10.1016/j.jretconser.2016.02.012);Identifying opportunities for improvement in online shopping sites

Journal of Retailing and Consumer Services

Volumn 31, Issue , 2016, Pages 228-238

  Tontini, Gerson ^a  

^a REGIONAL UNIVERSITY OF BLUMENAU   (Brazil)

Author keywords

Customer satisfaction; Identifying opportunities for improvement; Importance performance analysis; Improvement gap analysis; Online shopping sites

Indexed keywords

CONSUMPTION BEHAVIOR; ELECTRONIC COMMERCE; MARKET DEVELOPMENT; PERFORMANCE ASSESSMENT; QUESTIONNAIRE SURVEY; SHOPPING ACTIVITY; TRADE PERFORMANCE;

BRAZIL;

EID: 84963945501     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretconser.2018.03.001     Document Type: Erratum

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