The use of importance-performance analysis (IPA) in evaluating Japan's e-government services

Journal of Theoretical and Applied Electronic Commerce Research

Volumn 6, Issue 2, 2011, Pages 17-30

  Wong, Meng Seng ^a   Hideki, Nishimoto ^b   George, Philip ^c  

^a UNIVERSITY OF NOTTINGHAM MALAYSIA CAMPUS   (Malaysia)

^b RYUKOKU UNIVERSITY   (Japan)

^c QUEEN'S UNIVERSITY BELFAST   (United Kingdom)

Author keywords

E government; E government benefits; Evaluation methods; Importance Performance analysis; Japan

Indexed keywords

EID: 80051932197     PISSN: None     EISSN: 07181876     Source Type: Journal    
DOI: 10.4067/S0718-18762011000200003     Document Type: Review

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