Index system and evaluation model of e-commerce customer satisfaction

Proceedings - 2012 IEEE Symposium on Robotics and Applications, ISRA 2012

Volumn , Issue , 2012, Pages 439-442

  Dong, Xi Mei ^a  

^a LINYI UNIVERSITY   (China)

Author keywords

Customer Satisfaction; Evaluation Model; Index System; Principal Component Analysis

Indexed keywords

COMPREHENSIVE MODEL; CUSTOMER SATISFACTION INDICES; EVALUATION MODELS; INDEX SYSTEMS; NETWORK MARKETING;

ELECTRONIC COMMERCE; PRINCIPAL COMPONENT ANALYSIS; ROBOTICS; SURVEYS;

CUSTOMER SATISFACTION;

EID: 84864228350     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ISRA.2012.6219219     Document Type: Conference Paper

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