A multi-attribute model of web site interactivity and customer satisfaction: An application of the Kano model

Managing Service Quality

Volumn 19, Issue 3, 2009, Pages 286-307

  Zhao, Miao ^a   Dholakia, Ruby Roy ^b  

^a ROGER WILLIAMS UNIVERSITY   (United States)

^b UNIVERSITY OF RHODE ISLAND   (United States)

Author keywords

Buyer seller relationships; Customer satisfaction; Internet; Product attributes

Indexed keywords

EID: 69949128713     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520910955311     Document Type: Article

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