Investigating the non-linear effects of e-service quality dimensions on customer satisfaction

Journal of Retailing and Consumer Services

Volumn 18, Issue 1, 2011, Pages 27-37

  Finn, Adam ^a  

^a UNIVERSITY OF ALBERTA   (Canada)

Author keywords

Customer satisfaction; E Service quality; Non linearity; Retail websites

Indexed keywords

CONSUMPTION BEHAVIOR; ELECTRONIC COMMERCE; INTERNET; NONLINEARITY; RETAILING; SERVICE SECTOR; WORLD WIDE WEB;

EID: 78650537916     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretconser.2010.09.002     Document Type: Article

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